The UPS Store

Wait time mid afternoon Saturday was less than 10 minutes to ship some signed for docs.
Really helpful and knowledgable staff.
Don’t got to FedEx

I went in with my tax returns in too-​small envelopes, and had folded them so poorly that they were just a mess… the woman in the store carefully peeled the unused stamps off my torn-​too-​much-​to-​be-​used envelopes and gave me new envelopes (for free, I might add), had me re-​address them, and folded the returns like an expert. They all fit, and I only paid $ 2 in postage that I had underestimated. Overall a great experience, particularly for late morning on a Saturday!

Incredibly rude — Felt like I bothering them to ship something. But then our offices moved to the Gold Coast, thought I would try the Division and Clark location. Will avoid this location from now on. Terrible service!

Avoid this UPS at all costs. The man who was working at 6:30 pm on Friday was not only unwilling to ship my packages, but he was rude about it. He told me he didn’t want to «overwhelm» them in the morning. Are you kidding me? Shipping packages is your job, how is that overwhelming? He then proceeded to tell me they didn’t have room for my (small) packages and pointed to an almost empty storage room. He also insulted me by insinuating that I didn’t price the stamps correctly. What I’m wondering is how he would know how expensive my stamps were when he refused to look at my boxes. Long story short, this guy is a jerk who doesn’t want to put any effort into his job. I ended up going to the UPS on Washington and the woman was seriously the nicest employee ever. Even if you live or work close to the store on Division, I would recommend taking the extra time to go to the west loop. It’ll be worth it. Thanks for nothing, UPS on Division…

wow, great service and good price. I first went across the street to the fedex office to get some standard labels printed…3 sheets with just one sentence on it. fedex told me they couldn’t do it that day and it would take 5 – 7 days to print, WHAT? 5 – 7 days to print 3 sheets of labels? that doesn’t make sense, oh and also it would cost me $ 35. no thanks… so I walked across the street to the ups store and the very nice guy printed them off for me in about 5 minutes and it only cost me $ 1.31. what a deal! note: I did supply my own labels but I was open to purchasing new ones if need be. anyway, I would definitely recommend this ups store as they are easy going and very helpful.

This particular UPS store is ok. The store is kinda small but has a great location for the neighborhood it is in. As with all ups stores you can ship whatever you want to wherever you want and they will help you package your items up for their trip. However, the service here seems to be a little on the slow side. You almost get the sense that you are at the actual post office. Also, since the store is so small you aren’t going to find a ton of packaging supplies to choose from. It’s not really a location for shipping anything larger than a small box.

Even without comparing the service to the Fed Ex store on the opposite corner, I am pleased to «find» this printing place. Not only is there cost per color print sheet 60 cents lower than Fed Ex, the clerk helped me very quickly. I came in to print labels from a pdf file in my email. Quickly, the clerk looked up my labels to determine if they were ink-​jet or laser, asked me to email the store the file, and then printed it in about 5 minutes. The cost was $ 1.28! And he said it’s a regular post office, too, so no more walking over to the Hancock Building to ship books. I recommend this store for printing!

Super helpful and great service.

I went there last evening and I think Chris handled my shipping and it was HORRIBLE !! He made me feel so uncomfortable!!! He behaved as if I am a retard. He laughed at me with his co-​worker !! At one point, I had to say «so much for your customer care». You would think that would stop him laughing at me and atleast one «SORRY» but no, he kept making faces with his co-​worker. Honestly I never felt this bad anywhere in USA. I was watching him with other customers, he was OK. But he was not at all co-​operative with me. Ok, finally I said I am sorry for giving him such a hard time with my «crappy books and stuff», he replied «it’s ok «and looking to his co-​worker in front of me «I don’t know why she is saying that» (rolling eyes as if I am deaf and very stupid)
In case you are wondering what did I do to make him do all that, all I asked them to tape my ¹⁸⁄₁₈ box’s bottom so that I can see how much stuff I can fit inside. I wanted get the maximum for my money. and honestly I don’t know what is wrong with that !!
I think all of this happened because I am brown. That is the only conclusion I can come to. Never before I received such obnoxious behavior from a person whose job is to help customers. I am leaving Chicago with a bitter taste in my mouth.
Chris, just in case you are reading this, no matter how retard I look to you, I am a physician and I don’t laugh at people when they come to me for help and they know nothing about medicine. You are by far the worst professional person I have ever met. Congratulations, you officially made me hate UPS. I hope you achieved all your goals in life making other people feeling bad. Come to Austin, TX, we can teach you a thing or two about being polite to other people.

I hate UPS they don’t deliver your packages on time i swear they hire people that don’t care about customer service. I wish UPS would go out of business because fed ex always gets it right and UPS never does.

This wasn’t my first visit to this UPS Store. It’s where I always go when I need to ship something. Haven’t had a bad experience yet.
UPS’d (yes I’m using it as a verb) my Christmas gifts tonight. Was expecting mass chaos, but I was one of the only people there. I found Rafael to be pleasant and very competent. I feel pretty confident that my package will arrive when I expect it to.
Do I think that almost $ 9 for a box is a lot, yes. Oh well. Next time I’ll bring my stuff pre-​packaged and ready to go.
I’m going to continue coming to this UPS Store.

Back in 2005 I spent around $ 700 for their «expert packing and shipping services» I should have known since it was a bunch on teenage kids behind the counter that it was a terrible idea. (Division and Dearborn location) I sent 6 large, and yeah, heavy packages. One never came. the rest all had damaged items. The fact the driver even delivered a package to my grandparents/​parents house where it was ripped down the side and you could see the contents practically spilling out is insane. I insured said items for $ 1200. I spent many hours on the phone with the corporate offices, the store, and the driver. One (male) driver even asked my 74 year old grandma to help him lift the package off the truck because it was too heavy for him!!! Another driver dropping off a damaged package (ya know, the one with the tear) was like «This one doesn’t look good»
You would think the «insurance» would cover something. Nope. At the very least I just wanted some kind of refund, especially for the package that never came. Nope. I have never used them since.

mail xmas gifts, packages that need to get there (not just on time), etc.
A really competent, professional, and friendly team. They’re really on the ball and know their stuff. They give all options for mailing at different price points, delivery times, etc.
You really feel well informed as a customer!
There are also some… um… jerk customers that have PO boxes there. The team handles the jerks with 100% professionalism and you’d never know that they had just been dealing with a jerk. Very cool.
You’re just a few steps away from the Division stop or it’s just down the street from you. Use them for your next shipping/​packaging/​boxing project. You’ll like the experience.

I’ll be brief: I’m moving cross country and my new lessor wanted every signature page in the 40+ page leasing contract notarized. That would’ve cost me a fortune. The manager took sympathy on me and only charged me for one notarization. I haven’t had great experiences with other UPS Stores but this one’s a keeper.

Talk about a great group of people. I love doing business with The UPS Store — especially this one. I have to mail a lot of stuff every week and they make it a breeze for me.
Rob, Curtis, and the rest of the crew are tip-​top. Kind, courteous, and very efficient.
I highly recommend this store.