The UPS Store

Absolutely horrible. Spent an hour with a customer service rep trying to get my package shipped via Air Freight. The rep didn’t know how to ship other than UPS ground. She was alone in the store and had to call 3 – 4 different people to figure out how to complete the transaction. I paid extra to have it shipped in two days. I left the store confident that the package would arrive on time. Three hours after dropping off the package, I received a call stating that it would cost an additional $ 400 to ship it two day air. I was told they wouldn’t ship unless I paid the additional fee. After some back and forth, they agreed to come down to $ 52, only to tell me later that it would be an additional $ 112.
The good olé bait and switch.
I called UPS corporate customer service only to be told (after talking to nine people) that the UPS store is a franchise and they have no control over the franchises.
Want satisfaction; go to a UPS shipment center or better yet, fed ex. Avoid this place at all costs. My package never got delivered, and I feel completely screwed over by this store and their greed.

I needed to deposit some money orders with USAA. I called 9 other locations in the city, and no one was able to help me (one person literally had no idea what I was talking about). I finally heard that this store could deposit for USAA customers. Rolled in on two separate days with a total of 4 items to deposit, and despite system and scanner glitches, the team was able to make my deposits go thru. Nate was particularly helpful and really persistent in just trying every option until it worked, even though it took a long time and he had a lot going on. Great customer service! Thanks guys!

It’s 10:13 at the moment, the store is suppose to open at 10:00 and there is nobody working. I am waiting along with several other very confused customers who walked over and can not get service. I can’t get a response on the phone or via email. What a waste of a morning!!! Terrible service to whoever is in charge of opening this location.

This UPS is by far and away the best I have been too, the staff is very helpful and knowledgeable about the products and services they offer. David who is always there to help and assist is always kind and courteous and willing to help in any way to meet my needs. Customer service how it is supposed to be. Great UPS location and I will continue to come to this store any time possible.

Okay, I know I said I wouldn’t go back, but I did. I was in a rush and needed a box to go out quickly. The transaction was quick and without issue. Maybe the former problem was a one-​day thing or just a little complicated. There was nothing remarkable about the service, but I did enjoy how quick it was and how I didn’t need to fill out any forms. FedEx is slow as can be, sometimes.
Glad I gave it another shot.

Julie, the owner, promptly assisted me once she had completed the previous customer’s transaction. She was courteous, and receptive to courtesy. Most importantly, she provided shipping consultation that saved me substantial money, a recommendation that had not been given by the UPS clerk my friend had used in California when he shipped identical materials in identical packaging out to me. Without having to be asked, she took care of the supplemental packaging requirements necessary to facilitate her suggested method. Easily the most painless and pleasant shipping transaction I’ve enjoyed to date. Would go out of my way to avail myself of her services again.

They ripped me off today and it really irritates me. I came in with my package already ready to go and taped up, etc. I said «I need to ship this the cheapest way possible, but I do need tracking.» I forked over $ 9.64 for a 1lb package which apparently they decided to process as «Store packed.»
I’m sorry, but «Store Packed» my arse! I did not pick the packaging there, I brought my own. And I taped it with MY OWN clear duct tape. The jerkface added an extra piece of tape on the front for whatever reason, slapped on a label, and unbeknownst to me (just saw it on my receipt), charged me for «Store packing.» Such a dang ripoff. I’m going in tomorrow with another box just like this one (I purchased a new comp. charger and then needed a replacement, so I had 2 boxes) and asking them to do the same thing and then see what they come up with. I have purchased packaging from them before with the same weight and not paid HALF of that. Grr. I’m completely irritated-​such a ripoff.

I have to run a lot of errands for work, and a lot of them are mail related. Instead of having to trek it to the obnoxious post office I pop in across the street to my helpful neighborhood UPS Store. The guys that work here are life savers. Every time I get some special mailing request I go over there fill them in and they help me out. It’s my one stop shop for everything mail related.