Verizon

Spent an hour writing about my hate for RCN in condos so wanted to spend ten minutes writing about my favorite places. This is one of them.
Largest Verizon store ever. Two stories. Very helpful and knowledgeable staff. Of course always a bad apple, but overall a positive experience.

I’ve been a Verizon customer since the takeover from Ameritech Cellular… This afternoon, I ran in for a simple purchase, a spare charger plug. I was greeted by Diana, who advised of their current specials, and was also offered a refreshment by James (Being bundled up while shopping… you know how it is). Thank you, to both! I made my purchase and also had a little boost from the great experience!

I do not understand how this Verizon store accumulated so many great reviews because my experience was terrible. I received a message on my iphone that I was entitled to a «free» upgrade. I went into the store and met a charismatic sales person. He proceeded to sell me a new iphone and I paid for more memory. No problem there. However, he also sold me an ipad for a major discount but failed to mention that I would receive a monthly charge of $ 8 forever. I had to head back to my office as I was on lunch hour; so I asked him to get it set up and add a protective cover. He offered to hand deliver it. Yikes, he chose the most expensive cover in the store — $ 80 and added a car charger which I don’t need — $ 30. My free phone const me $ 450. Returning the ipad and car charger was a major hassle. The assistant manager made me wait 45 minutes while he checked with the «manager». I thought that only happened in used car lots. Phone works fine but if you buy anything else from them be careful to look for hidden charges. They are sneaky that way. When my contract is up, I’m outta’ here.

Great costumer service! Glad that I chose Verizon, I am so happy with the network :)

Extremely annoyed. I never write reviews but after very little sleep I got up early to get to the store since it says it opened at 8am on Unilocal and this was the only time I could go. I took 2 different means of public transportation to get to the store plus walked just to arrive and find the hours are not 8am they are 10am and I just wasted 45 min of my morning to get help with my device. And had to turn around and leave.

This store is always great, but I want to say a huge thank you to Mark & Amanda! They are awesome & were beyond helpful! Not only did they assist in solving my problem with Asurion, but they shared in my frustration & were very understanding, which at the time meant more then finding a solution.

Highly recommend this store. I had a great time with maria and kaye upgrading my phone and picking out accesories and even getting a tablet for my niece for an early christmas present. Fun store and very attentive while really listening to my needs-​Love those gals that helped me! Big hugs!

I am a proud and satisfied customer of Verizon Wireless for the past 5 years. I visited this store and was amazed at the outstanding customer service I was provided. A few months ago, my phone just suddenly stopped working on me. I rushed into this store 3 minutes before it closed and was greeted warmly, and provided Grade A service even at the last minute. I was given a great deal on a new Iphone and an Ipad. The account specialist did not rush me, even though I came in at the last minute. She took her time and made sure I was activated and switched over to my new phone prior to my departure.
Verizon Wireless is the best service in the United States and they are ever improving with their mediocre competitors who are starving for Verizon’s customer base. I will have to say the #1 reason I have remained a Verizon customer is 1) SERVICE RELIABILITY, 2) Customer Service, 3) Loyalty to their customers, and 4) products are always the best. Keep up the good work Verizon, you have earned this wholehearted review.

Incredibly incompetent customer service associates. I’ve had my fair share of waiting at the store to be helped, but there was no wait this time — instead I got someone who knew nothing about phones asking me which one I’d like. Well, if you knew more about the specific differences between them maybe I would feel better about my choice.
I’m then told how the account isn’t paid in full despite having autopay set up and signing in to find that the account is current and upgrades are available.
When I asked the associate to look up the payment info I have on file, she had no idea how to do this and suggested I try a card. After trying the card four times, she suggests I call my bank and after I do, I’m told it’s a problem on Verizon’s end.
Do I get help with the upgrade? No. Instead I ask how we can do anything and she does just about everything but throw her hands up in the air. Doesn’t offer to do the upgrade anyways, doesn’t offer another suggestion to make the payment or put a comment on the account about the issue or log a ticket to get anything resolved. Basically just says I don’t know.
I would have asked for a supervisor but I was so upset over spending this much time trying to help her help me that I said never mind I’ll visit the north and clybourne location instead later in the week.
Honestly the worst experience I’ve had with verizon. Do not go to this location.

This review goes to Joe S. for his amazing customer service! From the moment I walked in the store I was greeted with his friendly, upbeat demeanor and eagerness to help out with my phone issues. He’s extremely customer-​oriented and his level of experience in terms of troubleshooting and ability to problem solve made me feel so relieved that I was in the right hands. What normally is supposed to be a dreaded trip to the phone store turned into a very memorable experience thanks to Joe S.

We went to this Verizon store because we were in Chicago for the American Bar Assoc. annual convention. My husband’s phone was old and persnickety (like him) and it was time for an upgrade.
Generally I steel myself for battle before having to deal with Apple stores, Verizon stores, and any place that is based on upselling every possible thing they can to you.
Mike, who once lived in Columbus, Ohio couldn’t have been more helpful. He spent time with us, he did end up selling us a bundle that included a tablet, but my husband wanted one so fine. He also managed to lower the monthly payments on the account. Everyone in the store was friendly and I didn’t feel pressure to buy anything.
Now, it did turn out that there was a defect in the phone and we had to return it in Columbus. It was an easy return and the phone is operating as it should now.
Also– the store in Chicago had the cleanest bathrooms I have ever seen.

Wow.
I stopped in on a Saturday afternoon to port a line into my existing Family Plan. They weren’t busy, so we got helped quickly. We left convinced that everything was in place, and the port would complete within 4 – 24 hours. Port was still in progress before bedtime that night. The next morning… the new phone still wasn’t connected… but now, when we call the number we ported, it was going to a different phone on my family plan!
I looked on my account online, and the phone number to that phone had now disappeared! So, the port was done… but now it’s pointing to the wrong phone, and one of my existing lines is disconnected! WTF?! On top of that, the disconnected phone number belonged to a nurse who was on call! They weren’t even supposed to touch that line, but the clueless sales lady apparently pushed the wrong buttons.
I got on the phone with Verizon support, and thankfully had an amazing technical support person. She was able to find the disconnected number and put a hold on it (glad I caught that in time before it got sold to a new customer!), activate the new phone (apparently we walked out the door with a phone that wasn’t activated?), and put the phone numbers back to the right phones. Verizon technical support is one of the few reasons this review is getting any stars…
I guess I should have trusted my initial instinct of visiting the State Street store, as the old Michigan Ave store always had issues, and the new one isn’t much better. Advice? Skip this store unless you are going to play with toys, cause that’s about the only advantage I see to going here.

This place is incredible! Met Courtney the manager and wow did I get great service.
Located right on Michigan Ave in the heart of the Gold Coast the store style fits right in. High end tech meets L Stop. Very cool.
I bought a new iPhone for my daughter and upgraded our service. Great tech support here. I got everything that we needed.

I am a long time Verizon customer and business traveler. I had just arrived in Chicago for an important business trip when I dropped my phone and it would not turn on.
I went to this new flagship Verizon store, and I was not only impressed by it’s contemporary style, but I was treated like a VIP by multiple representatives. A special shout out to Will, Frank and Courtney who helped me navigate an affordable solution. It is clear that this store has trained their employees to take pride in customer service and it really shows! If you live anywhere in Downtown Chicago, it is worth coming to this store for a totally satisfying experience!

Last night my wife and I decided to get me a new I phone 6+ during a late dinner out on the town. So, after dinner we went to the nearest store which was this new store on Michigan Ave. Even though we only had 20 minutes before they closed we were treated like they had just opened. Everyone smiled and said hello and we were pleased with our experience. Alex knew all the answers to all my questions and pointed me in the right direction all the way threw till we walked out just after they closed. I don’t think I’ve ever gone to a Verizon store and had anything accomplished in less than 30 minutes. We moved here from DC and Ive actually complained to corporate headquarters about 2 of there stores for many reasons. By far the best experience we have ever had at a Verizon Wireless Store Ever!
So, ask for Alex and enjoy!

After finally deciding to upgrade my battery-​deficient phone, I walked into the new-​ish Verizon flagship store last night. Immediate warm friendly greeting from the staff. Worked with a woman I’ll call «O». Helped me pick my plan, the phone, got me what I intended on getting (with the obvious and unavoidable upsells, but didn’t make me feel guilty for not taking her up on the offers).
She was great, in fact, the entire staff is great here. The only ding, the entire experience took about three hours. (Partially my fault, I didn’t back my stuff up). «O» sat on a couch with me the entire time. She made me feel like I was catching up with an old college pal (it helped we went to the same University) and we laughed most of the time.
Other members of the staff would stop by occasionally and join in on the conversation, even taking musical requests for a while (which I felt was big, because I asked for Country). I felt kind of bad for poor «O», because she stayed an extra hour and 30 past her end of day (only know this because I asked).
I’ll definitely come back, the store has a fun layout and the staff keeps it upbeat and fun. (I will also back my phone up to the cloud moving forward.) This experience took phone buying to a new level and I’ll definitely come back. Well done with the consistently awesome customer service Verizon!

First time coming to this store and it was a great experience. Upon walking in i was helped immediately and explained my frustration about how i just got a replacement phone shipped to me and the battery didn’t last more than an hour. The other store that is now closed on Michigan ave. had given me incorrect information about my eligibility to upgrade.
Jeremy was the man helping me and he was extremely helpful in listening to my frustrations. He ended up helping me pick out a new phone and accessories because of the mistake that the previous store had made. He then took the time to help me back up all of my information to iCloud which took well over an hour, and while we were waiting he gave me a tour of the upstairs of the store and explaining all that it has to offer. I was also able to meet Chris, the manager who was extremely helpful as well and the overall atmosphere of the store was upbeat, welcoming and friendly.
This was by far the best experience I have had at any Verizon store and will definitely be where I go with any future issues or purchases from now on.

One of a kind new flagship store! I chose to come here for emergency phone replacement since it was the closest one to where I was, and it felt pretty different and I assumed it was just because of Michigan Ave. But this is only about a month old and extra special on purpose.
The service is phenomenal here! It must draw a lot of tourists but even as a Chicagoan who hates how crowded Mag Miles is, I’d wade through the tourists to come here over other stores in the city. I was greeted right away and tons of staff are available, informative, and friendly. Not pushed for BS Edge plan even once, unlike my last experience in Lakeview. I was even offered a tour of the upstairs after making small talk with the employee helping me (be sure to check it out if you’re visiting this location). When I joked about never mailing in rebates, he even helped me fill out everything including the envelope, so that all I had to do was stick on a stamp and drop it off — talk about above and beyond service!
The best part about this store is probably the charging stations… There’s a ton of comfy seats with outlets that say «charge and connect to WiFi» …how handy is that when you’re out and about on Michigan ave?! I bet they’d lend you a USB cord too if you’d asked, based on the service I received here.
Couldn’t be happier with my experience here.

Wow, talk about lousy employees. I know that retail is hit-​or-​miss and that there’s always some bad apples, but you’d think that a flagship store on Michigan Avenue would be staffed by Verizon’s best.
I came in with a relatively simple question: what is my current iPhone worth if I were to trade-​it in and pay full price for a new iPhone. Not an upgrade, not a new line, just an outright purchase. Instead of just answering the question, the salesperson immediately tried to push me into one of their Edge plans. I gave a very straightforward answer: «no thanks, I’m not interested in Edge». She actually had the nerve to ask, «why not?» There was no effort made to understand what I actually wanted/​needed. It was an obvious attempt at pushing someone into spending money on something they didn’t want. I eventually told her that I like my current plan and don’t want to change. Her expression indicated that I was clearly being a nuisance.
She did eventually give me the trade-​in value but I was so annoyed with her attitude and disrespectful tone that I walked out — meaning they missed out on a $ 900 sale.
I ended up going across the street to Best Buy (who gave me a better trade value anyway).
I love Verizon Wireless, but I absolutely will not patronize this new location.

OK, this is the new place that Verizon has opened of the Mag Mile in downtown Chicago, the second of a series ‘Destination Stores’ the first of which is at the Mall of america in Minnesota.
This place has all the toys and all the bells and whistles that you can imagine when it comes to wireless stuff. From cell phones, to tablets, to tunes, and fitness gear, it has it all. Best of all they have an education center on the second floor. If you are a little slow on the uptake as I am sometimes, they will spend as much time as necessary to show you what you new gear can do, and the different ways you can set it up. YAAYYYY!!!
Well, I did not get out of there before i bought a spanking new Samsung Tablet, and the Manager Courtnety, and sales guys Javi and Joe were the best. When you go, ask for them