Walgreens

This is probably the worst Walgreen’s pharmacy I’ve used in 20+ years as a loyal customer. I’ve never picked up a prescription without having some sort of delay or payment problem. Huge lines, understaffed. Today I waited there for 45 minutes for a routine monthly prescription that I had called in two hours earlier — never got the scrip and am at home now two hours later STILL waiting for confirmation it is ready. Thanks, Walgreen’s, for the incentive to switch to CVS!

The pharmacist working on 9÷13÷15 in the morning refused to sell me a few emergency blood pressure tablets. I’ve been on the same prescription for years and have been refilling them at this location since I moved here four months ago. I called in the prescription on Thursday morning and received one automated message that there would be a delay. Nothing about «denial» but the pharmacist insisted that my regular doctor «denied» my prescription for blood pressure medicine. I explained there is a mistake and reminded her how serious it is to go without BP meds and she still refused to sell even two tablets to tide me over until the doctor is in again. I have to wonder in amazement and incredulity if she even is a pharmacist.

Always a busy place. Not sure why but their liquor department closes at 10 even though other places in the neighborhood sell liquor quite a bit later. Not sure what that’s all about.

The staff are never equipped to deal with basic customer requests, they do not listen to customer needs, and they’re slow as f#$! at the register. Important note to headquarters, replace 80% of staff at this location with robots like CVS to lower operating costs and improve overall customer experience.

Complete lack of professionalism in their pharmacy department.
I requested an automatic refill on a prescription. They did not refill it within the time span indicated and their answer was «I don’t know why it didn’t place the order».
I’m thankful I can live a day without my prescription but my heart goes out to anyone who depends on this service at this pharmacy as we are dealing with health and wellness…

I visited the Walgreens clinic earlier this week and was very please with their customer service. I woke up at 5AM feeling awful, and wanted to get in somewhere ASAP before work at noon. I googled away and saw that you could make an appointment online. It was so convenient! I saw they had an opening at 9:00AM so I booked it right away. I got there at 8:50, and the doctor called to see me right at 9. I was in the office for less than 30 mins, and the doctor (or practitioner, I’m not sure what they are exactly called) was extremely helpful and prescribed me some antibiotics for a sinus infection. My only gripe was I had to wait over 40 minutes for my prescription when I thought it was only going to be 10 – 15 mins. But they were backed up, and we’ve all been overloaded at work before. Thank you Walgreens!

[disclaimer: This review is about the pharmacy, not the rest of the Hyde Park Walgreens.] Let’s start with the ONLY good point: a solid portion of the staff really does try to help you and work with you. Props to them for being able to hold it together in the complete chaos that their employer has created for them. When you talk to this portion of the staff, you get the impression that they’re thinking something like «I know this place is a disaster, but we’re gonna get through this together with the least amount of frustration possible». But even then, they can only do so much, and believe me, it’s not enough for what they’re up against. Another portion of the staff is surly, unpleasant, and acts like they’re doing you a favor for being there. And I can’t even really blame them; the place just does not function well. The lines go back to the merchandise aisles. Prescriptions get messed up a shockingly high percentage of the time. When I call ahead, I expect for something to go wrong and to have to come back the next day; occasionally I’m pleasantly surprised. Save yourself the frustration and go to CVS in Kimbark Plaza (better organized and, relatedly, a friendlier staff) or better yet, Katsaros Pharmacy on 53^rd Street next to Binny’s, where they’re just awesome.

Just a drugstore. Nothing much to it. 24 hour pharmacy is a great plus but nothing out of the ordinary.

This has got to be the slowest Walgreens on the planet. I completely avoid this store unless I absolutely need something I can’t get anywhere else since there is ridiculously long line no matter what time of the day it is. Perhaps automated checkouts are needed. It’s also difficult to maneuver through the front of the store because of the lines. The staff isn’t very friendly either.

This Walgreens is actually pretty nice. The people are friendly and the pharmacy is fast and informative.

Listen up, Walgreens. I fucking hate this new rewards program. I don’t appreciate being pressured in every possible way to get a purchase tracking card, and since only a relatively small number of items count as «rewardable» points, to call it a reward card is very misleading. You already know your regular customers’ basic information, medical information, prescriptions and buying habits; why so nosy?
Aside from that morass, I have to give you credit for the shiny new upgrades, like backlit shelving and generic brands that are packaged in such a way as to bring some dignity to the necessity of purchasing generic products. And also cutting down on the Obama paraphernalia. This is why you get two stars instead of the half star I’d prefer to give.
But seriously, I will walk to your competitor half a mile away because sale prices shouldn’t exclude everyone except tracked customers.

Customer service is bad. the cashiers are often rude and have horrible attitudes. They are quick to snap on you with the slightest question, very unprofessional.
The pharmacist (the Asian female) also has an attitude and was very sarcastic and rude to me when i simply asked if my prescription was generic or name brand. she was also very rude, sarcastic, and unprofessional with whomever she was on the phone with. Constantly laughing as if the customers know nothing. I had a similar problem before when picking up a prescription. this is remarkable to me because I rarely have a prescription and the few times i do these people are horrible, which leads me to believe the customer service in this whole store is horrible.
management needs to do some training and/​or treat their employees better to boost their morale so they quit taking out their frustration on the customers that ultimately are the reason they have a job. This place gets two stars because its 24−7…i wish i didnt have a need to ever go here though.

We were in Hyde Park for a fun adventure which included breakfast with LOTS of coffee. Then we drove around a bit, bought some pastries and were about to get back on the hwy home when I was reminded that I had had a whole lot of coffee. What to do?
Walgreens to the rescue. This store had parking and was brand new with a beautifully appointed clinic plus a grocery store! I think you could live here and with the helpful directions of a friendly clerk you can definitely find super clean facilities. I may not have bought anything here but I am a loyal Walgreens gal.
Thanks, Walgreens, now we can get back on the road.

They’ve remodeled so it’s less of a dungeon, but the staff are almost always super sloooooowww, and not at all interested in anything resembling decent customer service.

The renovation may look marvelous and the store flows better but the customer service still leaves a bit less than desired. It’s hit or miss in that department. I’ve run into some good cashiers but usually it’s the latter.
I’m not sure where others are getting their great customer service service from. I would advise management to make an assessment of who to keep and who to retrain because most of the time I’m here I deal with a rude or non responsive cashier or a cashier who is running at the mouth with another co-​worker (No hello, no thanks, no nothing) while ringing me up. Or like what happened recently with the cashier with the big eyelashes and wild short hair who rung my purchase up the first two weeks Walgreens Balance Rewards program without offering me the free card or a hello but offered the man behind me the free card. Really?
New on the outside but still got a few cashiers that need to learn what customer service is. And they stay out of bus passes every time I came here so I end up getting my bus passes downtown after work or at Walgreens on 47^th
I only gave the extra star because of the remodeling.
*Update* I guess they realize they were constantly running out of CTA passé. Each time I checked recently they seem to have them in stock now. And some of the rude cashiers have improved they must have sent them back to be retrained.

They no longer carry Dean’s Milk, which was one of the reasons I used to shop here, I’d walk over from the Treasure Island, which has Dean’s but at a higher price, but now it looks to be Kemp’s or something.
They did a whole rehab here, the aisles are wider and it’s better laid out, but other than that it’s just okay. I also don’t get the prescription check in thing, you touch screen in your info, and still have to see a person to pay and get your script. People seem very frustrated with it, and they don’t get it, for some reason it’s making things take longer, my guess is that this was designed to make things go faster. Fail.

Just remodeled, got free flu shot! Great customer service, short wait! What a long way they have come! A few years back I transferred all my prescriptions from Walgreens to CVS because they kept either getting them wrong, or never had what was prescribed. I am seriously considering making them my «go to» pharmacy now once again. The pharmacy service was spot on, available, responsive and customer oriented. Quite a pleasure and I would definitely go back for pharmacy alone. The rest of the store has been remodeled, carrying a lot of food items that would surprise you… even though I wouldn’t buy the sushi… it looked as fresh as the super market variety. They are aiming to please, and it shows.

I’m going to give this place 3 stars. This place has come a long way. The whole inside has been gutted and revamped. This is actually a very nice Walgreens now. Its modernized. I don’t use their pharmacy because of previous reviews but the other staff seems to be OK. Their lines go by quicker now and they actually had more than 2 cashiers as well. And if you lime Obama stuff, you can buy all sorts of Obama stuff and build yourself an «I love Obama» wall if you’re into that.

Always super crowded and the parking lot is a hassle. Just go to Walgreens on 47^th!

Your friendly neighborhood Walgreens. Don’t think I’ve ever had any problems here; plus watching U of C students is pretty amusing. Staff have pointed out deals to me & had conversations too. I mean, it’s a Walgreens and it’s better than CVS.