Rosin Eyecare

I had a wonderful experience here. Everyone was very friendly, courteous and accommodating. I saw two of their optometrists who were caring and knowledgeable. The facility is old school, not state of the art, but they get the job done which is the most important thing.
Although I did have to come back a couple times more to have my contact lenses exchanged, I appreciated this as I got to try two other brands (the optometrists suggested) I otherwise never would have thought to try out. Through this process, I got to confirm my perfect fit.
Reniece helped me out with choosing my glass frames. I’ve always had difficulty and been so self-​conscious in choosing a pair to frame my face. She made the whole process FUN with her genuine warmth and care. She was very informative, helpful, patient and efficient. Top notch customer service right here. Thank you, Reniece!
Thank you for the wonderful experience, Rosin Hyde Park Team!

I had a great experience at this shop. I came in with an eyeglass prescription, so I didn’t have an exam at Rosin, but the young lady who helped me pick out frames and sold me the glasses was friendly, professional, and efficient. The rude man that a few previous reviewers complained about – and whom a friend of mine also unfortunately encountered awhile back – is obviously gone. All of the employees were women the several times I was in there, and they were all very nice. I recommend the place highly.

The front office employees were extremely nice and considerate. However the doctor was very condescending and boarder line rude. I was also told twice, from two different employees (one of who was the doctor) that all I needed to order contacts was my previous box. I even asked them «should I call and have my prescription sent over» and was told no.
I return 3 days later with my box and the manager would not sell the contacts without an actual prescription from the doctor. Extremely perturbed. Employees should be on one accord to ensure customers satisfaction. I will not return nor recommend their services.

Making an appointment online was easy; the staff emailed us forms to print and fill out in advance; they gave a courtesy reminder phone call. When my husband and I arrived, not only were we greeted with a smile and immediately seen, but the staff didn’t bat an eye at the fact that we had our toddler in tow and they humored her chatty, wandering ways (i.e. no evil eye that she wasn’t sitting perfectly still and quiet).
We went on a Thursday and I believe we saw Dr. Szafranski, and she was fabulous. Really nice, and seemed super knowledgeable. She actually seemed to want to find the exact right prescription for me (which, it turns out, had changed significantly in one eye), literally visually checked the fit of my contact lenses (no doctor has ever checked that for me right away, they just ask if it «feels ok»), checked my eyes for allergy (again, no one has ever done so, and now I have finally figured out why my contacts get blurry and slide around sometimes!) and told me where/​how I could get some anti-​allergy eye drops inexpensively.
Bonus: No «puff of air» machine! Instead they have one that uses light.
And one of the most awesome things was that there was absolutely no sales pitch to buy anything afterward. We ended up buying nothing that day because my husband’s prescription didn’t change and I wanted to wait a few weeks before ordering contacts, and it wasn’t awkward or stressful at all.
For people on U of C student insurance, even if you don’t have vision insurance they do give you a discount on glasses exams. I think it was only $ 35 for a glasses exam and an extra $ 55 for a contacts exam, something like that.

I have to say it was not a pleasant experience with them. It is my first time to write a review on Unilocal.I want to report something positive, but I could not.
The eye examine was short (~10min, including the eye dilation) but okay. Then I was given a total charge number for paying even without any options of frames or lens type to choose from. Given my eyes were dilated, I could not even see and I was in the urgent to have a pair. I signed with a only hope I can get my glasses ASAP.
Ten business days (2 weeks) later, I called them to check in and was told there was a issue with that they could not process my order. Ridiculously, they told me they can not reach me because of my wrong phone number. What the hell? They contacted me via both email and phone before to confirm the appointment. How could I be unreachable to them?
I came back and paid more, of course, to solve the problem which should be not. Within the next 10 business days, I called back twice. The first time (day 7^th) was good. The rep pulled out my info quickly and told me they were coating the lens and I can get it on time. On day 10^th, the rep would not find my order initially and then told me I have to wait for one more day.
How disappointing!

Waited almost an hour while manager was on lunch break; when he did open he was at best «curt“‘. I had just gotten a new prescription and brought my old (broken) Artcraft Rimway frames, attempting to duplicate my old favorites. When I asked about the lenses, he cut me off, asking. «Are these yours?» as if they may be stolen.
Every question I asked about the glasses was begrudgingly answered. I will not be back.

Everyone is very friendly and I thought my exam was thorough and complete. It is clear that they are a business and I guess I expect that from an optometrist so that didn’t bother me. I knew exactly what my insurance covered so I kept that in mind while we discussed what I wanted to get. They offered the expensive and the «standard» and I thought were very honest with the differences though obviously trying to make the higher priced option sound a bit more attractive. Overall, I’m very satisfied and will be coming back next year.

The people who work at this Rosin location are friendly and polite. Apparently Rosin’s priority is in maximizing profits, however, not helping customers make good decisions about their eye care. Glaucoma tests are $ 15 extra, above the price of the eye exam. Really? I haltingly ordered a pair of glasses (progressive lenses and frames) for almost $ 650 before realizing that the doctor never compared my current lenses to the new prescription. I don’t know if I even NEED new lenses! They also had me choosing frames while my vision was getting increasingly blurry from the dilating drops. How could I know the frames would even look good on me? The $ 650, by the way, included discounts from my insurance company and was $ 200 less than Rosin’s first quote to me. I cancelled the glasses and am looking for a reputable establishment that can help me make a good decision. Rosin’s m.o. is manipulative and exploitive. Unless you’re so rich you don’t care how much money you spend on your glasses, I’d advise staying away from this company entirely.