Walgreens

I have had many experiences at this Walgreens and not many have been very good. They remain two stars because I need them to be able to get my medicine… but some of the more recent experiences include:
*Talking to a pharmacist on a Thursday, being told my medicine would be ready on Monday (had to order it). Arriving on Monday night and being told that my Rx hadn’t been filled and I’d have to wait 45 minutes. I wasn’t happy as I had put in the order on the previous Thursday. Finally when I asked to talk to the manager, the pharmacist took 30 seconds to fill it.
*Asking for a cart and being told to go to the parking lot to find one myself.
*Arriving because I was told my medicine was ready via text message, to find that it was not ready and I would need to wait 25 minutes. They never called my name on the loud speaker and I ended up waiting nearly an hour to get it.
*Arriving to pick up medicine that was auto-​filled to find out that I had to return three days later if I wanted my insurance to pay for it.
*Arriving to pick up medicine that was supposed to be ready and only getting partial fill, which meant I had to come back the next day for the rest.
I find the female pharmacist competnet and nice. The techs are just rude to nearly all the customers.

Great customer service! The pharmacists are attentive and very knowledgeable — two qualities you want from the person giving you your medication!

An update on my initial review — I wrote to Walgreens corporate explaining the situation around our car being towed from the store parking lot and the store manager, John, called me to resolve the matter. He was very responsive and understanding of the situation and explained that in the future, if we have errands to run in the area in addition to going to Walgreens, we can come inside the store and let them know which car is ours, where we’ll be going and how long we’ll be. That way they won’t tow the car. Apparently this has happened to other customers before so if you’re going to combine errands and leave your car at Walgreens, please let the store know so you don’t have the same issue we did. John’s responsiveness made all the difference for us so I’m updating the rating to 3-​stars.

It’s a terrific location, on the S/​E corner of Belmont & Paulina, where I purchased the little items I need daily. Items like gum, candy, snacks, energy drinks, iced tea, and so on. Seemingly, I always find what I’m looking for at Walgreens as they setup all their stores pretty much the same way. The person running the cash register at the check-​out today was friendly and fast, so I paid for my items and was back in my car in no-​time at all. Glad for the convenience…

I’ve had several bad experiences at this walgreens. Today I was left waiting at the drive through for 10 minutes before deciding to go inside. Last time I waited at the drive through for 20 minutes, but at least that time I had updates. A different time I asked to have a prescription refilled, 2 days later I went to pick it up and I was told that they didn’t have my medication, they ordered it and it would be there on Monday (this was Thursday). I would run out the next day. What is bad about this customer service is that no one called or emailed me to notify me that it was not available, better yet, they should have told me that it was available at the Walgreens half a mile down the street.
Everyone is friendly and apologetic, however the bad customer service could have been avoided with better communication with the customer. Don’t leave someone waiting at the drive through window for 10 or 20+ minutes without communication. And if a refill needs to be ordered that won’t be in for 5 days, notify the customer and let them know other options where they can get their medication. Seriously, when I rang the button at the drive through, someone told me they’ll be right with me and 10 minutes later, no one came.

Don’t use the pharmacy they are rude and stupid and have no clue how to use an inhaler. I’m transferring my scripts tonight after a very bad experience with Megan the rude pharmacist.

The people at this pharmacy are often grumpy, rushed and outright rude. There is one pharmacist who actually seems like she’s willing to help (short gal with glasses & short hair). I’ve popped my head in the window to ask a question if an OTC med would interfere with a prescription and I always feel like I’m bothering them. Hello! You are the drugstore pharmacist! This is your job to help your customers with meds… OTC or Prescription.
I’ve waited in the drive thru line for 20 minutes. Because it’s my «Neighborhood Walgreens», I’ll still be back… grrr.

This Walgreens nothing special. I live a hop and a skip away and I keep finding myself upset, leaving with only some of the things I need and having to make the walk to Jewel Osco to finish my shopping. They first off do not have cigars. I have been to a few Walgreens in my day and I have never been to one that does not sell Cigars. I guess this is not the big of a deal and clearly I must be the only cigar smoker in Roscoe Village if Walgreens doesn’t carry them but it ticked me off. Second they are always out of things and it seems like they are never in a hurry to restock them. I have been there twice now to get eggs and they have been out. Short story long go elsewhere.
I try to stay away from here but the convenience keeps me coming back.
ATTACK OF THE WALGREENS!
Save yourself 2 trips and go to Jewel-​Osco or Whole Foods.

Hi,
I live about 2 blocks away, so I am always in there for little things and sales. When I do need to get prescriptions filled, I have never had a problem with them, with the exception of one time, they didn’t have my son’s Albuterol and called another Walgreens to see if they had it, they did, but I don’t have a car, its cold and dark and I have my toddler with me so I couldn’t hop on the bus. I seldomly get reminded give my REWARDS card for the savings. Sorry, but Jewel has you beat on that.

This Walgreens has some of the most unprofessional, rude, and incapable employees I have ever experienced.
The Walgreens itself is convenient to my location and although it carries limited amount of items, they usually carry what I need.
It’s the employees that make every visit a nightmare. There is one girl with curly hair that every-​single-​time I go in there makes something difficult. Everything seems exhausting to her, even saying a simple hello. Tonight’s example: She was reading some label on a package, didn’t look up at me, rang up my items painfully slow as she kept reading, and when I asked for my cash back in quarters (laundry night) she only gave me two dollars and refused to give me more. I could see more in her register. Management can get her more if she needs it. It’s probably that she replies with a forced monotone that makes everything she says a little bit more painful when trying to talk with her. This is one bad experience of many. I tend to avoid ever asking any employee any questions, because they never have the answer. On multiple occasions, employees are talking at the register, making the line of people ready to check out wait. Also on several occasions, I have had employees (without saying a word) bag my items, then walk away, so I have to reach around the counter and grab the items and receipt myself.
I’m always hesitant to approach a manager, because I hate to be «that» customer. I also worry that management is sometimes a reflection on the team. I hope not.
I work in retail and understand that you’re not always thrilled to be doing your job, but at least be capable and kind enough to provide proper, fast, and efficient customer service without exacerbating the rest of my day. I guess I got spoiled with the great customer service the Walgreens at Broadway/​Belmont has. I wish that the company ensured all stores provided the same service.

A box of tampons is $ 10? That’s just ridiculous.
I wish Walgreens wasn’t so convenient at times, because the mark up on items always has me wishing I had just gone to Target.
I used to live by this particular location and they had some of the rudest employees I’ve ever met, and it appears things haven’t changed much.

Redemption.
A while back I decided I’d give these guys another chance at handling my prescriptions and they been professional, polite and on their ‘A-​game’ ever since.
The crowning glory: One of the pharmacists hooked me up with a coupon that took $ 20 off the cost of my prescription.

Nicest pharmacists in Chicago

I personally don’t like this Walgreens. They have limited selection on some of the merchandises I use. I only go here because it is the closest one and it never seem to be packed.

Today was the strangest Walgreens experience ever.
My mom, who is from out of town, needed a prescription filled ASAP. She uses Kaiser Permanente, which is a big HMO in California, but utterly unknown here in the Midwest.
Long story short, after we went through 5 hours of rigmarole to get the prescription faxed to the correct Walgreens, the guy told us it would be ready in 40 minutes. 60 minutes later we show up, and he says «oh yeah, I received your fax». Then he proceeds to help about 5 other people in line. Finally I tell my mom to get back up there and ask what the hell is the hold up. And THAT is when he helps us, asks for our insurance card, spends 7 minutes on the phone w/​Kaiser, only to tell us Kaiser won’t cover the prescription because Walgreens in Illinois is not a preferred provider. Mind you, the prescription was only $ 11. If he would have just mentioned this in the beginning, I’m sure my mom would have just paid the 11 bucks, because who cares. THEN, he tells us they have to fill the prescription, even though it was called in at least 2 hours earlier.
I mean, typically you fill the prescription and then if there’s a problem with insurance coverage, it comes up when they try to ring it up. Not in this instance.
We spent an hour at Walgreens just to get 6 tiny little pills.
Whatevs. Not to mention there were two altercations. One with two customers with this horrible little man who freaked out when a woman (who had been waiting an HOUR) cut in front of him in line, as she should have. And another with a customer and a staff member, with the customer telling the Walgreens staff lady that she «was the rudest person she’s ever met». This was actually quite entertaining. The prescription nonsense, not so much.
I’m pretty tempted to never come here again, although it is on my way home from work and oh so convenient. We’ll see…
The gentleman helping us was very nice at least, so that is a plus.

My favorite thing about this Walgreens is that it is less than a block from my apartment, so every other day when I realize I am out of milk, I can run over and pick up a gallon without it being a big thing. I also enjoy this convenience when I am in desperate need of a red bull.
Even though it is close, there is something a bit off about this Walgreens. Sure, the prices for most things are more expensive than a grocery store or Target, but there is something else. The store is set up in an odd way. Every Walgreens has pretty much the same setup except this one.
If I need to pick up a few things, an employee is sure to follow me around and ask me a million or two times whether I need help finding something. Except, of course, when I need help finding something. Then they are all having a store-​wide meeting in the back. Weird.
Ultimately I do not care that much about the service or setup here, since I only come in when I do not have time to make it to a bigger store. The milk is fresh, and that’s almost the only thing I care about.

You gotta be careful with Walgreens. It’s like the Target of drugstores. You go in for one thing and emerge two hours later with a full shopping cart. Turns out you did need a few extra of these and a few spares of those, and some emergency/​backup stuff for that.
Every time I move, I find a bunch of unopened/​never used stuff from Walgreens that seemed absolutely necessary at the time.

I can’t believe how unprofessional these people act – they blatantly discuss prescriptions amongst themselves & in front of other customers, reasons «WHY someone would need certain medications» (as if ANYONE gives a shit about their technician opinions!!!)…and then they really proceeded to discuss religion! Wow. Don’t come here with any kind of PERSONAL needs!

walgreens is walgreens, right?