Furniture Galleries

I wandered into this store while on my way to a different furniture store up the street. Found a great deal on a dining room table with two benches for $ 250, tax included. The salesperson was very helpful, even insisted on helping us load it into the truck AND wrapped it for us very well.
I’m not sure if the woman who helped us was one of the owners or a manager, but it was shocking to come on Unilocal and read the poor reviews posted previously. Those are not at all in line with the experience that I had today. I will definitely be returning!

We had trouble with this store. The salesperson Jamie is a nice guy, but the manager and the owners are out to get the last penny they can from you. The communication is terrible and the service leaves a lot to be desired. It took two and a half months to get our order delivered correctly, and when we asked for some form of discount for the inconvenience, the lady (manager) stated that she is «broke» and «poor» so she can’t discount anything. We were not sure if we were going to lose our money and get what we ordered until we saw it almost 3 months later. We will not purchase from them again.

I would rather give this store 0 stars. We bought a sofa & chair they said it was bonded leather, it would wear well, and the price was right. Now the sofa covering is falling off, piece by piece. It is all over our house. The chair is fine because no one sits in it. We don’t know what this sofa is made of, but it’s not good! They said the warranty is up so they couldn’t help us! I suggested they contact the manufacturer but they wouldn’t! At least let us know what material they used. Evidently once you buy from them, that’s the extent of the customer service!!! I suggest no one patronize this store, then they will be forced to help, when a problem arises! As long as people put up with this kind of service, they will keep on ripping people off!!!

I URGE ANYONE AND EVERYONE TO STAY AWAY FROM THIS TERRIBLE FURNITURE STORE! !! Much like a previous review I just read, I was also tricked by JAIME in to believing that the bedroom set I ordered was of good quality made with real wood and real material. Once the drivers delivered it I quickly realized the poor quality of the product and sent it back. I can’t believe how dishonest this place is. Furthermore I can’t believe what a coward the owner is. She never once called me back or even had the dignity to face me when I came with my complaints. They got me for $ 300 on a restocking fee when the only reason I sent it back was because they delivered a disgustingly cheap bedroom set which was far from the quality they promised. These people have no sense of ethical business and are just out to rip people off. I can only hope that if you are reading this review, you trust me and the other Unilocalers and stay away from Furniture Galleries. I even went as far as printing out the reviews and showing it to them and they had no idea what Unilocal reviews were, or how effective they are for promoting good businesses and weeding out the scam artist like Jaime and the whole furniture galleries store. I am ashamed to say that I should have checked the reviews out myself before going to this store but I didnt. If Jaime or the owner are reading this, my name is Frank and I’m damn sure you remember me. I hope your store fails misserably and you drown in debt and all the bad kharma that is coming your way.

Stay as far away as you can from this «so called» furniture store!!!
Bought a love seat for our recording studio and it was marked «Genuine Leather» When we asked the sales people at this store if this was truly leather they said it was definitely leather.
Come to find out IT IS NOT leather and we were duped! Now the love seat is falling apart and when we called the store to find out why they LIED to us, they said they would check it out and get back to us. Of coarse they never did. We would NEVER by a love seat or a couch unless it was REAL leather but we have never been lied too (from a furniture store) until now :(
They are lucky I haven’t come back with my shotgun!
STAY CLEAR OF FURNITURE GALLERIES!!!

I’m so exhausted from the exchange I had with the manager at this place to go into too much detail but to help you all make a better decision and to help this place follow better business practices, I will.
They tried to charge us a restocking fee on an item that we had to return because THEY got the color wrong. There was yelling back and forth and we finally gave in and said we’d pay it but that I was going to file a report with the Better Business Bureau.
She said that she wouldn’t give us our money back if I was going to complain… which I have every right to do just as I have a right to leave this on Unilocal.
We called the cops because she refused to give us our money even after we agreed to pay the damned restocking fee that we shouldn’t have paid for to save what sanity we had left.
Cops came, she sang a new tune, refunded us our money (minus the restocking fee)…at that point I didn’t care about the restocking fee… I’d pay it twice over just to get me out of there.
This exchange lasted for over an hour. I am stressed out and feeling just overwhelmed and defeated.
GO SOMEWHERE ELSE.

I can’t possibly believe why this place is still open. My fiancé and I went in here to look at some furniture. First of all, things are so crowded and tossed around that it is even impossible to walk through. Secondly, the guy was watching us like a hawk as if we were going to steal something. He didn’t say hi or anything just stood a distance and stared awkwardly at us. Lastly and the absolute worst, he SPIT and yes I mean SPIT A LOT inside the store — right towards the furniture! Couldn’t even walk outside or spit into a trash can, just hawked a lougie right inside right over the furniture. I will NEVER go back here or even consider buying from them.

Horrible! I ordered a bed for my daughter over a month ago. I was told it would be delivered in a week. Each week, they have told me it will be delivered this week. When it came time to deliver, they had an excuse why it wasn’t being delivered. It is 2:15 and I’m currently waiting for the bed that was promised to be delivered at 1:30. I will be surprised if they actually deliver it. If it is going to take a month to deliver a piece of furniture, say it’s going to take a month. Don’t over promise and under deliver.

They have great deals, we have bought here several times. Peter is very friendly and helpful. They didn’t have a bed frame we wanted. It was on back order so he lent us another bed frame until ours came in.

BEWARE!!! Worst customer service ever! I had to go back to this place 3 times because of their mistakes. First time I had to return a headboard for the bunk beds I bought. I told them that they were giving me two lower level headboards when we were loading it. They looked at me as if I were the dumb one and said no don’t worry it will fit. That’s how they come… BS! Get home and sure enough there isn’t a way to lock the two beds together because I had two of the same. And on top of that NO HARDWARE! So I take it back and they apologize and give me the correct pieces along with the hardware. Now get this I still have a single twin bed on back order and they said it would be here in a week and that they would call me. I never got a call and when I called them they said ok for sure tomorrow the order is coming in. So im expecting a brand new bed right, WRONG. Get home and its the beat up old floor model from the store! By this time I was fed up with all the driving back and forth. I just wanted my money back. The sales manager told me the lady, which is the owner, has the money and I had to come back yet again. When I finally returned the next day she tried lying to me saying that’s how the box came from the factory. They even tried to short me $ 20 from the refund because I had paid cash and they mark the prices down so they can keep the taxes. This place will try and take you for a fool, if there are any good reviews about this place I’m sure they are fake and they are friends with the owner. Thanks for reading my review:)

If there was a possibility for a NO STAR I would rate this furniture place that rating! My boyfriend and I ordered a customized sectional couch with the chase on the right side and waited four weeks! Four and a half weeks later, the couch arrives and the chase is on the WRONG SIDE! The lady at the store said that she can rush the order for two weeks and I told her we would do it only if they do FREE DELIVERY because of the inconvenience… She went to her desk and pulled out cash and gave us our money back and said… «My guys don’t work for free»… What HORRIBLE customer service!!! Not only did we wait almost 5 weeks, she wanted us to wait another 2 weeks for this couch… My boyfriend and I don’t recommend this place! GO SOMEWHERE ELSE!

Worse customer service I’ve ever experienced over the phone!!!
It’s 7:45p I just called the store using the number listed on Apple Maps to ask what their hours are and what time they close so I know which furniture stores I need to go to after work! An asian man picks up and says the store name. I ask why time do you close. He then ask me «do you know what time it is?»
I’m confused at first then realize he’s being rude! Then try to explain to him that I’ve never been there and some furniture stores stay open till 9, but he doesn’t even let me finish. he starts yelling asking me how I got the number, I explain on Apple Maps and he continues yelling saying its almost 8pm!!! I zone out after that because I’m angry! As he continues yelling with no break and finally stops, I hang up!
Very rude I will not go there and will be sure to tell everyone else I know!

Came in here because my my sister needed to take care of some business nearby.
This place is amazing! There is so much furniture and although some of it is expensive… a good majority was VERY REASONABLE and the quality is durable. The prices are slightly more expensive than ikea… but I think the upgrade and quality it worth it. The best part of this store… the salespeople do not follow you and try to sell things to you. They let you shop and enjoy yourself and make sure that you know if you need anything they are in the front. It may be laziness… but it worked for me!