AFC Doctors Express Urgent Care

I have had two horrible experiences here. The staff starting with the receptionists are rude and when they check you in, they start making fun of past patients who are confused with there insurance. They are inconsiderate if you are extremely sick and even if the waiting room is empty, thy have you wait an hour to see a doctor who doesn’t do anything to help you.
Twice the doctor has made me feel like I’m overreacting to my symptoms and twice I’ve ended up in the emergency room. Not worth it.

Do not go here! I came in to get a prescription for a UTI and inner infection. I have gotten these periodically over the years and know what prescription works. As you should know your own body after 44 years! The Dr would not prescribe the strong 500 m pills and sent me to the pharmacy with a 100 m script I never heard of and told me to also get monistat! The next day I felt very sick and my husband took me to our pharmacist in TJ. He told me the infection had spread and I needed a shot to get my healing process in motion. He also gave me the script I requested at Urgent Care and let me know 100 m scripts on adultss are a thing of the past. So after co pay and uneeded meds it’s better to go to your reg Dr or a 3^rd world pharmacy to save time money and a speedy recovery!

The doctors have no idea what they are talking about. Gave me prescription for symptoms I didn’t even have.
Needless to say i went to my regular doctor a few days later and they confirmed that these guys know absolutely nothing.
Anyway I will never step foot inside one of their facilities.

Gabby, Desiree, and Edna were all very kind, hekpful, and knowledgeable. Dr. Sandra Lodge was my physician and she was very kind and helpful, along with being very knowledgeable. This was the fastest doctor’s visit of my life, and with 4 tests, a vitals check and the initial chexk in all from walking in… my jaw is hanging wide open. These people are awesome! Thank you so much!

I’m in the exam room as I type this… goes to show how bored I am just waiting. This is my 2^nd time coming here and their process still has not changed. They make you wait a bit when you check-​in, call to take your vitals, then send you into their exam room just to wait even more. I have been here for almost 2 hours. I think they only have 1 doctor in their clinic. I have been to other urgent care clinics in the past and wait times have been more efficient than this place. Improve.the.flow…

I actually really enjoy this place and I’m not the biggest fan of doctors office visits. My first visit was pretty quick and I was back on my feet within days. My second visit was fairly recent and same scenario, up in running the next day. The only thing is that my second visit it wasn’t as fast compared to the first time but hey there were other patients before me so it wasn’t a big deal. I feel comfortable and rite aid is across the way to grab my prescription. I recommend it, just call ahead of time to check wait times.

Stay the hell away from this place!!! I am severely dehydrated and sick. I waited for 2.5 hours just to be notified by the receptionist that she cannot verify my insurance. To be seen by the Md I have to pay 120 dollars!!! I demanded for her to give me back my card!!!

I give this clinic 5 stars. My family and I have been using this place since it opened. They are never busy, always nice and helpful and pretty quick. The nurses always follow up with you and your family to make sure your doing well and healing properly. The most recent visit was for a deep laceration to the leg. It only took about 30 minutes to check in, cleaned up, put staples in, wrapped up and sent home. Very fast and professional!!! I highly recommend this clinic before going to a E.R. and waiting for 8 hrs…

If you had asked me two weeks ago about this urgent care my response would have been 100% positive, employees with great moral, superb customer service; even minimal wait times! Who could beat that, right?!? Well on August 14^th I called into the urgent care, my call was immediately answered by «Millie» an extremely pleasant gal, I asked if I could fax over a physical form I needed filled out, asking that she please clear it through her office prior to me driving over. She assured me that the physical could be done on that coming Saturday and if I couldn’t make it Saturday don’t worry because they’re even open Sunday! I thought wow this is great! Extremely pleased with what I had been told! So, of course I went on Sunday (Aug 16) and upon arriving I was greeted (rather sized up than greeted) by a very hmmm how should I put this «sour» front desk worker. I explained to her how I was there for the «Preschool Academy Physical Form», she immediately shot me down said how that wasn’t something they did, rather than checking with someone. I then explained to her how I had submitted to «Millie» prior to driving (wasting my time) over here, only then does she consider it. The «Sour» employee then allows me to fill out paperwork, even charges my card for the physical fee. Literally, three minutes later a soft spoke kind gentleman (who I remember from our last visits to dr. Express) came to me and explained that their physicians assistant didn’t feel comfortable signing off on the form. Understandable, this is when «sour» employee decided to chime in. She went on to say how «Millie» should not have ok’d such a form and how dare she have her come in on a day «Millie» isn’t even working to take responsibility for this. Then looks at me and says, «you need to come in when the MD that cleared this form is here, not just whenever you want». Mind you the whole point of going to an urgent care instead of my primary dr is because I work Mon-​Fri, husband is currently stationed overseas and guess what?!? I’m only one person. Well to say the least, I accepted what this gentleman had to say. The «sour» employed supposedly refunded my card which never went through. So, now they have not provided me with any services yet they’ve kept my money?!? Not ok. I called in two days after charge was placed just to give it time, I ask for the clinic manager. My call is taken approximately four minutes later by a «Liz», who must be friends with the «sour» employee because apparently she had heard all about my situation and even began to cut me off saying how «Millie» was wrong and how she should know better. At this time I asked her to please not cut me off and how I wasn’t finished speaking, I finished what I had to say and I think she was surprised I wasn’t calling to complain but to simply ask for my money back. She asked me for my call back number, said she herself would take care of the matter and have my money refunded. Although, she wasn’t the most pleasant at least she was going to get my money and call me back «by 5:30». So she said, what I later found out when «Millie» called me was that she placed a sticky note on «Milles» asking her to basically clean up the mess she made. I will never ever return to Drs. Express even though prior to this experience I was always pleased. I can’t believe the owners put up with such «sour» employees. Thank you «Millie» for at least calling me back and the kind gentleman who wore glasses that day. For the rest… I had better service at the McDonalds on Telegraph Canyon rd. and considering that I too work in the medical field as a clinic charge nurse id say working with people you know CUSTOMER SERVICE is definitely not your «cup of tea». Well, that is all.

The ladies at the front were very sweet and made sure that I was comfortable. they were honest about the wait and let each of us know of the delay AND then it came to triage. Trevor (I could see his name tag with no desk in the way) was very polite and easy to have him ask the usual questions. He treats us exactly what a person not feeling well wants to be made to feel… cared about. Thanks for doing that.

Heyyyy!!! I LOVE this place! fast and friendly!!! We have Tri-​care ins. And it is way better going here than the military clinic. Less than a hour we are out of there! Thank you!!!

We stopped at this urgent care on a recent vacation. When we walked in, one person was in the waiting room and they told us it would be 2 hours before we could be seen.
We left and went to another urgent care down the road and got in within minutes.

Clean, polite, and knowledgable. These are just a few words that I would use to describe the staff at this facility. I’m new to San Diego and need a quick antibiotic for a spider bite. There was virtually no wait around 6:30 midweek. Go here!

I will never come back here again… the wait was irritating. it’s supposedly an urgent care??? I waited in the lobby for over an hour then I got called in put me in one room and I thought the doctor forgot about me. I was about to walk-​out. Finally the doctor came and I asked for one specific med for my cough but he can’t give it to me wtf??? But instead he prescribed 2 otc meds and 1 Rx med. until now I’m still coughing and my throat is about to explode… urgent care but only one doctor… 2 stars for the lady at the front desk.

I am one of those people who don’t like the doctors office and will avoid it at almost all costs. I became increasingly I’ll after avoiding having an infection addressed.
This place was awesome. I was in and out, in under 30 minutes. The staff is very friendly and comforting. I couldn’t ask for a better experience with an urgent clinic. Also, the self pay was the cheapest I had found by far. Thank you!

My husband needed a few stitches on his ear. We didn’t want to go to an emergency room since the cut wasn’t too terrible but we still wanted to make sure that a physician looked at the wound. My husband is active military and his insurance is accepted here.
The parking lot is really busy with all of the other shopping and dining establishments that Doctors Express Urgent Care shares a parking lot with.
When we walked in we were greeted by the friendly staff at the front desk. The waiting room was full, mostly with children. I believe that since Doctors is located across from East Lake High School they do sports exams for the students. We waited and hour and a half before my husband was seen, again his wound wasn’t life threatening.
Dr. Eric Glass was the treating physician. He has great bedside manner, is knowledgeable and is just a nice guy. He cleaned the wound and yep, two stitches were needed. After explaining how the wound happened Dr. Glass offered some non-​medical but much appreciated guidance for how to prevent future injuries.
Dr. Glass is also a military vet and my husband and him shared stories and talked shop. We weren’t rushed and Dr. Glass made sure that he answered all of our questions and he was really compassionate.
I would highly recommend AFC/​Doctors Express Urgent Care. It was much quicker than a visit to the Emergency room or driving to another hospital Urgent Care. The staff is great and Dr. Glass, I only wish we could have him as our primary physician!

Total visit was less than an hour! Staff was VERY friendly and answered all my questions. I came in with symptoms of coughing and congestion. Weather is changing — been cold lately and my body isn’t handling it all well. I was seen by DR. Eric Glass, MD. He was nice and professional.
****My only gripe is the damn weight scale! lol– I blame the high # on my heavy shoes!
***** I would RECOMMEND this establishment for anyone needing urgent care and/​or is from out of town–
*****Tip: have your meds sent to Rite Aid pharmacy– just a few steps away
****GET WELL SOON****

I approve.
Quick. Efficient. Pretty thorough analysis of situation and very swift to point you in the right direction of what steps to follow. My friend wasn’t breathing too well and found out he was having kidney failure so the doc went ahead and let the ER at Sharp know so they’d be ready for us. They are a true fantastically responsive team.

Excellent.
I decided to try and see if falling down stairs was really all that bad like they make it out in the movies. Hint: it is. After breaking my fall with mostly my elbow, I started having shooting pains and numbness in my arm.
Enter this urgent care. Anyone who has been to a local ER knows that a simple x-​ray can take hours to be completed. At this location, even with paperwork, x-​ray, and consultation I was in and out in less than an hour. Amazing.
They accept most insurance, and even if you dont, their pricing is quite reasonable. So if you have a minor injury, or sickness, and dont want to deal with the typical ER or urgent care setting, this place is worth a visit.

This place was amazing. Very nice. The place was clean. The receptionist was very nice and professional. The nurse was quick and organized. The doctor did a wonderful job at getting me answers and finding out what happened to me. I recommend this place to everyone.
Nice staff
Very clean
Easy to find