AT&T

Im not sure if the reps here are selling phones or speed dating. I understand its important to be cool with your customers but if there are 8 people waiting to get helped it should be quick and efficient transactions. Sofia is cool though

Got help from Edwin!
Highly recommend getting help from him. Very sociable. He is very patient and explains the different payment methods very thoroughly. Never got annoyed. Most likely going back to him when my mom upgrades!
You can also get help from Junior, he’s just as cool as Edwin.

Excellent customer service. I actually witnessed one of the salesperson being really patient explaining an elder the difference of a flip phone and a smartphone.
I usually spend more time reviewing items before I get to the store. So, when I got there I already knew what I wanted. It saves me time, and I annoyed the salesperson less. (I hope)
Nice waiting area and free Wi-​Fi.

Great customer service and they are always willing to go the extra mile. Haval is your guy if you do decide to go see them.

Came in to buy business phones for employees the guy who helped us was really nice he sat us down right away. He was friendly didn’t mind all the questions we had. He told us the deals and contracts. We left buying 3 new iPhone 6s and two mini iPads. The guy was pretty happy wish I remembered his name though haha.

I was looking for a new line of service for my wife and i, and was hoping to find some decent pricing and just an overall good deal. So we decided to hit up AT&T in the Chula Vista shopping center. I’m so glad I ever did. Oscar was the associate that first approached us and after telling him what we needed he gave us a plan, and showed us some cool phones. We ended up taking two iPhone 6 plus and he gave us very detailed info about our new plan with AT&T. He also was able to keep the same number I had from my previous provider. It was an overall great experience and would recommend anyone who is looking for new service to visit Oscar at the Chula Vista center.

PROs: No wait time and staff was very fast and courteous. I came in to exchange out my defective head phones and they switched them out right on the spot for me. Edwin was his name and he was awesome!
CONs: Zero!
I recommend this store to fellow Unilocalers

Came here to see if I can upgrade to an iPhone 6. I was helped by a young and nice gentleman named Jr. He told me his real name, but I won’t disclose his real name. He was very helpful and answered my questions. I was fourth in line and waited about 20 minutes which was not that long. There was a lot of people in the AT&T store waiting to be helped.
I wanted to upgrade my iPhone 4 to a 6. Jr. answered all my questions about all the fees. He even got me the screen protector and a nice case for my phone. He transferred all my contact info and pictures on to my new iPhone 6. Such a great phone. His customer service was excellent and he was very patient and kind. He even got me a few discounts.
It took a few hours for everything to be set up which I did not mind. I wanted my phone to be set up properly. I think Jr. was very knowledgeable and knew what he was talking about. Awesome customer service. I think I will be coming here for all my cell phone needs. Ask for Jr. He’s a great and friendly guy. It was a pleasure doing business with him. I definitely recommend this store if you have AT&T!

I have been in here more then once to run in and pay my bill at the kiosk machine. The last three times I have gone in was about 15 – 20 mins before closing and there is more then one rep that is doing nothing. I ask for change and they say they cannot give change and they have closed the registers. I do not know any company hat shuts down registers before the store closes. I can bet if I was to upgrade or add a line they will jump on that. Not only was this frustrating but horrible customer service! I called the store as soon as I was walking to my car to ask for the managers number because I was too livid to go back inside and I was pressing 2 to speak to an in store associate. Well with the three or four associates I saw not doing anything, hunched over the counters; no one picked up!!! Again 15 – 20 mins before the store closed they don’t even answer the store phone. Seems like they don’t want to be bothered. I called about 7 times thinking they old pick up. I have gone to the plaza Bonita store and NEVER EVER have any problems! Do not come here they will treat you like your nothing.

Been on the phone with AT&T all fucken morning but luckily everything was resolved. I do not recommend them Tho. Always trying to add to your bill and lying as technicians never even came out. Once my 1 year contract is up in leaving them!

A couple weeks ago, I went to the CV store to get a new phone. While I was there my sales man showed me the ATTUniverse product. Said I would take the info home and discuss it with my husband. The sale man was suppose to call me back in a few days to see if we wanted to switch our whole house.
Imagine my surprise, when this morning I had a call from ATT saying they would be at my house in 15 minutes to install our house service.
Was a little irate since I had not authorized the switch. Had received no follow up phone call to agreed or not to the service.
Like the phone and the coverage on my phone but that is all I wanted.

Walked in here at 5:30 because I’m looking to change carriers. There was a hefty mexican gentleman checking folks in but I walked to the immediate left to see the iPhone’s. I don’t know if he’s glued to that area of the store but he never came over to say hi and as I wandered the store I saw another hefty gentleman with a white shirt. One would have to assume he was the manager, he looked at me then almost as if he was considering saying hello but he didn’t. Walked out of there with no assistance or even a smile and a nod from anyone. Guess I won’t be switching to AT&T

The wait can be very long, I’ve been waiting for an hour now. Also the staff is not knowledgable at all, I’ve been here twice because they told me wrong information and required me to call AT&T to only find out the store staffs were wrong. So far, my overall experience with AT&T in general is horrible, not a single good experience yet. I switched from Verizon to AT&T and I’ve been regretting the change.

Alex and Jonathan were very helpful and were patient in sitting with me and explaining my options. Will definitely return next time I need anything.

Just needed a SIM CARD! Because mine stopped working. Didn’t need this lazy rep with his iPad to activate it for me knowing I CANNOT DO IT BECAUSE I KNOW I AM NOT AN AUTHORIZE USER ON THE ACCOUNT. I have gone to SEVERAL ATT stores including this location for a SIM CARD to activate it later when I have the main account holder to activate my new SIM card with them. Arguing with this «customer service» rep. Didn’t help he was just lazy. Went to plaza bonita to get a SIM card no questions asked. Thanks!

There should be a zero star option because this is what Kathy– sales rep should get!
Was conned into opting out of my current plan for the Next plan– don’t do it! It is NOT cheaper no matter how many times they recalculate your monthly bill because by the time your monthly statement comes in your 14 day return policy will expire and you will be stuck paying a higher amount until your next upgrade!
The cooperate office was able to redeem my unlimited data plan but I am still livid after seeing my bill statement every month.

Holla at my man George if you need anything!

I came into the store in June to upgrade my husbands phone. I walked out of the store with an upgrade, the Uverse, house phone and Internet. I had several issues with the Uverse nothing major but they were able to fix it with no problem. When I signed up for the Uverse they promised me a cash back card. I received half of the cash back but was missing the other half.
Last night I decided to come into the store and check on the status. Donald the same representative that helped me out the first time was currently busy with a customer, so I was greeted by one of the managers I believe her name is Mehran. Her service was amazing. I received WORLD class customer service, I haven’t had this kind of service in a long time. She resolved my issue with no problem and my credit reflected on my account the same night! Donald he is very honest and professional. Thank you both so much for an amazing experience!
Elena Herrera

This place deserves ZERO stars, but I guess I’ll settle for 1 star since AT&T’s corporate customer service is ok.
When I went on Mother’s day weekend to buy my mom a phone, I asked the person helping us to take off the internet on the phone since my mom has no need for internet on her phone. The guy, Juan said it was no problem, and then had to get a «manager» Emilio to help. This manager stood there for 30 mins with Juan and finally said, we have taken the data off. I confirmed again, this is not a smart phone, correct? They said no and data is disabled, so I took their word for it. A few days later when we logged onto our online account to pay, we see not only a data plan for this said phone, but the most expensive data plan available. I called customer service to let them know what happened, and they said it was indeed a smart phone that required a data plan, but they told me I could return the phone within 30 days.
We went back today, and told the manager what happened. Not only was she completely unsympathetic, she said the receipt says 14 days, there’s nothing I can do. Well you are the manager, are you not? I told her the corporate customer service said 30 days, but she simply repeated the fact that the receipt says 14 days. Well hello — it was your incompetent employees’ fault to begin with that we bought this phone, and it was only 1 day over the 14 day limit. Really? There’s nothing you as a manager could do? Seems like all of the people at this store are pretty incompetent. Not only were we conned into buying a GO phone that required a data plan, the manager didn’t even acknowledge her employee’s mistake and she didn’t even bother fixing it. THANK GOD the corporate customer service is better. Otherwise, I would leave AT&T all together.
DO NOT GO TO THIS STORE — they will lie through their teeth to get your money.

Very customer oriented