T-Mobile

This place really lacks customer service. They need to clean house and start off with people that give a S about customer service.

This place needs better management, these guys lean over the counter and don’t even help when there’s more than one customer until someone says something about it. Just because your management doesn’t mean you can’t help. This place is worse than the one in the mall.

Wow!!! I wanted to return the phone I bought 11 days ago and Anissa who was helping us didn’t know how to do her job at all so she had to keep asking her manager Alex for help it was so frustrating ugh eventually she actually threatened me 3 times right in front of her manager telling me to meet her outside ghetto at its best! Anissa should not be working with customers at all!!! I will be contacting her district manager asap!

Just went to this store so my wife could switch from Verizon to Tmobile. …and ERICK was incredible. He went out of his way to explain the transfer process to my wife and maximized our trade in value for her old phone. Very pleasant to speak with and truly an asset to the company.

Slugs, 6 employees, 6 work stations, 4 customers and I waited 15 minutes while the supervisors in white shirts just leaned on the counter looking at me with their dead soulless faces.
After standing is this nasty run down pile of rose’s the lady tells me it’s $ 20 for a new sim card. I explain that’s not right, never paid before, nickel & dimming, bull…
The one and only useful employee said «call customer care and they will send you one for free». I told them I’d leave this review and good bye.
Customer Care mailed me a free sim card.
Point being, I had to call, have this shipped in the mail instead of handed to me at the new store across the street.
I understand it’s a franchise but are you high? $ 20, I can literally cut this with scissors to fit. The phone call took 3 minutes, I waited in your store for 15 just to get time raped.
Close this store, corporate should end this relationship and promote the one young man who actually helped me, smiled, did his job well.
Slugs, all slugs trying to be cool with too much makeup, crappy tattoos that matched their attitude.
7 years with T-​Mobile and this is how I’m treated… sluggggsss!

Today I went there to get a replacement Sim card and they told me that it was going to be $ 20 plus tax and I was like what the hell I work for a T-​Mobile and the Sim is $ 16.20 with tax so then I call customer care and they told me to go get a free Sim card free of charge so I did so not only did they not get my business I kept my cash and she try to sell me stuff that I didn’t need now why would a corporate store try to rip me off we don’t do that at our store… so base on my experience this store gets two stars…#BadService

worst experience ever. so i just switched from at&t after being a customer for 12 yeats with at&t, i might be regretting my decision about joining tmobile! first day i walk in get greeted waited for about 30 mins to get help, i’m a branch logistics manager, in my own world i wanted to manage the place. some of these workers would get done with a customer and go straight to their phone or go talk to the coworker next to them, instead of taking care of the customers! that just pisses me off! shows the lack of respect/​customer service! move on roberta helped me. very nice girl! great with everything! she was fast, to take my id and run my credit picked out two iphone 6plus not a cheap phone! she also told me i would get a 65 instore credit per phone! she totally won me there! im not the type to buy accessories im cheap! so i said alright why not shes telling me i have 65 per phone she even said its a total of 130 $ i also turned in an old phone which they deducted 41 $ out of the phones. i was only suppose to pay a total of 100 $ i ended up paying 200. didnt pay much attention until i got home checked the receipt and there it was she charged my card for all the accessories she said would be instore credit. that pissed me off. i went in the next day waited for 1 hour to get help told me to come back the next because there was no store manager. i went in today knowing that the store manager was in because they had told me he/​she would be in today til 6pm. i waited for another hour til i got help by a guy that was telling me he was a manager. but his badge clearly said sales associate! i told him the situation which i had already told him and another girl the day before. and he goes on saying that they dont give no insotore credits thats i would have to wait til roberta came. i asked of he could please go get his store manager because he clearly couldnt help me out! goes in comes back out tells me the manager is on a conference call and to come another day! wtf by now im really fucking pissed! im hoping tomorrow is the last day i go in that place! if they dont help me out im going to return the damn phones back to them and go back to at&t! worst place ever! the team isnt there! theyre too slow!

Waited for an hour and a half to have an issue fixed that took them 5 mins max. This place needs more workers.