Excel Speech

Janet (speech therapist) is incredible. She’s sweet and will explain everything and her true observation every speech session.

My daughter has been receiving OT and PT services from OT etc and PT in Motion in Kearny Mesa for the past 10 years, and I cannot be happier with the level of expertise, professionalism and attention that my child is getting.
The front office in Kerny mesa location offers amazing customer service, so I was surprised to read some negative reviews about the issues in Otay Mesa location. Hard to believe.
Of course, over the past 10 years there have been some changes in the staff and therapists and schedules, but most parents understand that it’s inevitable, and some changes cannot be controlled by managers and owners. All of the sudden changes have always been well communicated and addressed in a timely manner. I always felt that my child is a priority.
I would encourage parents to call both Kearny Mesa and Otay Mesa locations for OT and PT services. My child is very happy.
Thank you

I cannot say enough good things about our son’s speech therapists, Nicole Rosner. She has been providing one-​to-​one speech therapy twice weekly to our boy for nearly three years. We are sad to have to end our services with her due to a change in our insurance. I feel like I’m losing a speech therapist (for my son) and a great friend too.
When I first brought our young son to Excel Speech, newly diagnosed with autism at 18 months old, I was in desperate need of someone who could help our little guy to communicate with us, to tune in to what we and others were saying to him and to be able to tell us how he feels, what he needs, and what he wants. From the first therapy appointment until now I have been impressed again and again by how hard Nicole works. She is highly energetic and enthusiastic, not to mention very patient. Nicole took on the challenge of working with our son in a play-​based setting and quickly won him over. She has been dependable (never missed any of our 250+ appointments!), trustworthy, respectful, and always professional. I appreciate the feedback she provided immediately following my son’s sessions. Somehow she always found something positive to say even if he had been difficult that particular day.
Nicole has gone far beyond just helping our son speak and listen better — which in itself is a miracle! But with her constant investment of energy, love, professional know-​how, and creativity, Nicole has helped him to enjoy life more. Our son’s improved communication has improved our family dynamics and strengthened the bond between him, me, my husband and our other children.
During the time that our son received speech therapy at Excel Speech, he also saw a second speech therapist, Amy O’Loughlin, for about a year. Amy was great at engaging Joseph and keeping him on task. Her approach and style are different than those used by Nicole, but were also effective in getting Joseph to interact, sing, and speak. Amy is smart and friendly. You can tell that she is very invested in the children she sees. I felt like she was and still is excellent at communicating with parents and utilized various techniques to help our son progress in his therapy goals. She welcomed me to observe anytime I wanted and showed interest in any questions I asked and comments I made. I liked the way Amy and Nicole worked collaboratively on our son’s progress reports. I got the sense that behind-​the-​scene they were very on top of reporting deadlines and paperwork required by our insurance company. Their work minimized my stress and kept me from having to worry about pursuing his re-​authorizations from our insurer myself.
As for Excel Speech, I found the company to be well-​run and efficient. I never had billing problems and got along well with Dana and the other front office staff. I appreciate that their waiting room was available for me and my other children while our son received therapy.

Everybody needs to read this!
If you are being referred to this provider by your insurance company, do yourself a favor and request a different location!!! I wasted about 3 to 4 weeks trying to get my daughter an appointment here. Every time I would call there was either no answer, no response to my voicemails, or I was told that I would get a call back and then ZERO! Very unprofessional and rude. After reading the other reviews I realized that I’m not the first person to experience this. Seems like they don’t really care much about new clients. I finally had enough and reported this to Tricare. I just wish I had read the reviews sooner and not wasted so much time on them (It fails to be an optimistic person sometimes)

I’ve been going here for some months now. My son didn’t really like going here. I’m sure it was because of his therapist that did not seem so kid friendly she looked annoyed with him.
I contacted the owner about my concerns. She responded right away and changed my son to a different therapist. I am so happy with the change. My son likes going to every session now, and I can hear an improvement in his speech. I have a much better outlook on this place. I have actually now started recommending it to friends and family.

Worst experience ever…
I received my sons referral and called 2 times in one week to make an appointment and was told I would get a call back each time and never got one, then a week later I call again and get an appointment which was for today. I called to confirm and was hung up on 2 times before I could even say hello, then told sorry your appointment isn’t for today. The outcome I went with someone else, I’m disappointed because I seen the good reviews. I’m not saying the doctors are bad but the secretary is, and when that happens your clients will also leave or in this case not even be seen.

My son has been coming here (and to OT Etc) for over two years. I really love the staff here. They are always kind and they really care about their clients.
My son has seen Miss Lindsay first and then Miss Susan (both for Speech) here and he’s made so much progress with them. My son loves them. You can tell that any and all staff members here love their job and work hard for each child. That they care how my son is as a person not just a job. That they know they are making a difference.
They frequently ask how his week is going, if I have any concerns, etc. and they tell you at the end of each session how it went and what to work on.
I highly recommend.

All housed in the same office, covering nearly the entire second floor of the building, is pediatric physical therapy, occupational therapy and speech therapy — hence all three names of the business — PT in Motion, O.T. Etc and Excel Speech. All PT/​OT/​ST is through one entry to one office.
My daughter comes here for speech therapy. She, and I, love Excel Speech. Her therapist, Miss Susan, is really wonderful. Miss Susan is dynamic in her approaches, open-​minded and quick to change course if that’s what’s necessary for the advancement of my daughter’s skills. She genuinely cares for and about my daughter and spends quality time with her.
I will recommend Excel Speech to anyone that asks.