Sally Beauty Supply

Oh, I was so excited to have a Sally’s closer to home! I stopped by on my day off today. The parking spaces in front were empty, so I knew it wouldn’t be crowded. I wanted to browse the eyeliners and hair color. When I walked in, I said hi to the lady at the counter. She apparently was too busy to greet me because she was talking on her cell phone. (!!) I walked past her and started looking at the nail polishes. She must’ve had a delayed reaction, because I heard her say, «Welcome to Sally’s Beauty Supply…» I looked back at her, and there was no one else that walked in the door, so I guess she was talking to me. Umm, yeah, ok…
So, I went through the three aisles they had, and the lady couldn’t get off her cell phone to ask if I needed any help. I probably would’ve bought something, but I wasn’t sure about the hair products, and this woman kept on talking loudly about whatever party they went to, and whatever party they were gonna hit up next. I wasn’t going to interrupt her conversation. I was almost on my way out when a guy with bluish hair came in and walked to the back. The lady went on and on talking on her cell phone, and then she gushed about the blue-​haired guy’s mama’s tamales, and how she wanted her some.
Yay for Sally’s Beauty Supply in Otay Ranch, BOO! for customer service.
As I left, I thought, wow! They’re lucky I wasn’t a mystery shopper, because they sure wouldn’t get an A grade from me. I think I’ll stick with Ultra Beauty just across the street, thanks.

Horrible Service! No one was even around to help me. I didn’t see anyone until a gentleman can in for help. My first impression was bad, so I will not be return. Customer Service is HUGE in my book.

It’s nice to have a Sally’s beauty supply so close! I was there early to buy Fanci Full rinse for my mom and they had the color I needed! Yes, I called first, but I wouldn’t be able to get there before they closed, which would be ten minutes from when I called, and I don’t move that quickly!

Great we have an additional beauty supply for us that know exactly what we need. Otherwise the girls there don’t know much about their products. Let alone they have bad customer service. Not sure why both times I’ve gone they’re have this bad attitude. Both times didn’t know where the products were in their lane and they act bother. This store is pretty convenient when it comes to location and time saving driving to other stores. But again really be customer service. I was super excited when I knew they were going to open but now I’m disappointed:(

I perused through here looking for men’s hair styling products. I asked if they had any Paul Mitchell based stuff. The lady showed me an off brand that was labeled generic but equal to Paul Mitchell… so that’s a no. It was about half the price of what a real Paul Mitchell product would cost. To each their own but I would rather get the real stuff because I know it holds well for my hair. The lady also recommended me to the barber next door for some other products they sell. She was actually really polite and helpful. Not sure if they sell any real branded products here based off this one visit. But if I need a do rag they sell them here… score!

Finally, a Sally’s in the Otay/​Eastlake area! The closest ones are miles away down the freeway in National City or San Diego. Now that this store is close by, it’s much more accessible and I’ll probably be stopping by often to browse just because.
They’ve got a pretty good selection and decent prices. I haven’t been to a Sally’s in a while, but it seemed pretty tiny to others I’ve been to before. There’s 3 aisles, most of which containing hair supplies, products and tools. From what I noticed, the middle and right aisle were dedicated to hair care — combs, brushes, shampoo, product, styling tools, extensions, etc. There’s lots to browse through and you’re bound to leave with more than what you intended to purchase in the first place. The left aisle was a mix of skin care, make up and nail polish and nail care. The nail polish and make up supply seems limited. I was hoping for more nail polish brands and selection. The make up supply seemed even smaller than their nail polish selection. I got 3 for the buy 2 get one free deal.
Overall, I’m glad we have a Sally’s around! I’d probably look elsewhere for nail polish or make up, but this place is great if you’re looking to find new hair products especially if you’re tired of your usual generic drugstore brands.