Sears

Bought sheer curtain panels here 5 months ago and needed 5 more of the same color — I work full time and have been scouring stores and websites ever since when I have time. I couldn’t find what I needed anywhere so went to return them, unopened, with receipt (which states that their return policy varies) and they wouldn’t take them back or even give me a store credit. Very poor customer service and a terrible vague ‘policy’ on returns. No wonder Sears can’t compete with other retailers. I won’t be shopping here again. Too bad. I’ve been a loyal customer to this store for over 15 years and live about 1 mile away.

Yesterday, 05÷30÷16 we walked into Sears looking for a new vacuum. We noticed that the sales person was busy with another customer. So we waited patiently. We were there for about 10 minutes and he sadly didn’t look around to acknowledge that we were there. Another 5 minutes went by and my husband went to look for someone to help us. He went by the tools department and ask for help but the sales person said to him that it was not his department. He didn’t bother to call someone to try to help us. I was very disappointed and we left after almost a half hour wait. No one saw that we left because we were not even taken in consideration in the first place. I don’t think they deserved the star. not sure why we need to click one.

The worst customer service I have ever received in my entire life I will never go back to Sears ever again.

Worst department stote service 30 minutes wait for two ppl in line in front of me and little to no help was around when looking for assistance.

I live right around the corner from this place and I won’t set foot in it again.
We purchased a new Gas Range for my mother and paid for installation but I got a call from my elderly mother saying they took the old Range and left the new one there saying we needed someone to connect the gas line?
All the parts are there, why did we pay for something we did not get?

Please don’t ever buy anything from sears! I recently purchased a washing machine, Dryer, Stacking kit and all the accessories for complete connection. Spent $ 2,000 in cash. Had them deliver and install. The installation team did not connect anything properly. My dryer is sitting on top of my washer loosely. I have three children, which was my biggest consern! Returned everything and will never reture even if they pay me!!!

This place is horrible! CRAFTSMAN products are crap now. I own couple of barbershops here in Chula Vista, and have bought a total of 3 craftsman air compressors (33 gallons) and a 3 year warranty to go with them. They break down once every other month, and I need to bring it to the store to get fixed (it’s a hassle!). They take over a month from the date I bring them to the time they call me to say they’re ready, and most of the time the repair is temporary and will break down again within a week or even in days. They’ve been replaced as well couple of times, but these new products are all disposal crap. So once again they broke down about a month and so once again had to bring them in. Been struggling at the barbershops without them, and so I came in to check the status of the repairs. Just to find out they have cancelled the repairs, and they no longer fix them through Sears. The rude white guy just tells me that they still have them here and just to take them to another location somewhere in El Cajon city to be repaired by a third company. WHATA HECK! you have to be kidding me!!! So I waited over a month for nothing and now I have to take them to a place 30 minutes away!!! SEARS and craftsman are a joke!!! Never again. Save your time and money and find something better.

Only come to this store if you have all the time in the world. Trying to pay for something is a joke. They take forever. They see there are 15 people waiting in line and they take even longer. I just saw 4 people drop there purchase and walk out the door.

I was due for a new pair of work Boot’s went to Sears on-​line and noticed my usual boots where on sale for $ 84.99 reg. $ 110.00. So I go to the store and noticed there were regular price no sale I go to check my phone on-​line sale only and that was not the case. So I asked 2 people in the shoe department they tell me that sale’s on-​line can be different from what’s at the store and couldn’t give me the sale as advertise. I had to purchase online in the store
So walk to the computer in the same shoe department and purchased them for the price on-​line. Now I have to wait 2 days to pick them up from the same store! Waist of advertising and my time!!!

Worst customer service we have ever experienced. We ordered two pairs of shoes online, we received notice they were ready for pick up. We go, 1^st we wait in line for about 25 minutes (understandable its the day after black Friday) we finally get to front and they give us 1 pair of shoes! Because they do not have the second pair of shoes (no email or notice sent) so they tell us we can get reimbursed but have to stand in another line, that was twice as long… We r obviously frustrated nd decide to take a chance so we walk to their shoe department and in less than a minute ! We found the shoes we had ordered when they had just told us they weren’t in stock ! If i could i would give them a negative, not worth one star

Very disappointed! Any other store I’ve been to, if you’re returning an item and it’s past the return time frame, you’ll get store credit. Not only is the return policy extremely vague on the receipt stating «our return policy varies depending upon the item purchased,» it also has no timeline. I realize the item was purchased in January and I’m finally now getting around to returning, but wow! I was blown away by the response I got. With store credit I’d be returning to your store, but instead I’m deciding I won’t return at all.

Can I give negative stars?
This is not the first time I have had a problem when purchasing home appliances from Sears. However, I thought I should give them another chance and see… well that was stupid of me!!!
Sears itself, the store, is not the problem, it’s their out sourced delivery service Which is the problem and the reason for my bad review.
I recently purchased a new dryer from Sears and had a delivery date this past Monday, ¹⁰⁄₅. The guys delivered the dryer on time, but informed me they have the wrong connection for the gas line and was unable to hook up the new dryer. They left the ½ inch gas line and quickly left my residence where I had so many unanswered questions. I called customer service and they informed me the drivers reported I had a ³⁄₈ inch gas line hook up and they were unable to connect it, but will send out a tech on Wednesday, today, to install it.
I received a phone call from Sears yesterday where I was told I had to go to Sears, 30 min drive each way, to return the gas line they provided and pick up the correct one so the tech would have it today for the install. So I did, and the Sears associate informed me, the gas line provided had adapter connection pieces. I went home and check, and holly smokes, the gas connection line was able to connect no problem.
Moral of the story, the delivers were very unprofessional and didn’t take the time to even check their own gas line they provided before jumping to conclusions of not being able to install it. I wasted a long drive, gas, and my valuable time for nothing. Not to mention, I had to take another day off to have a tech come to my house to install the item which should & could have been done in the first place.
I RECOMMEND YOU SPEND A LITTLE MORE $$$ elsewhere to get BETTER SERVICE. I guess you do get what you pay for and I went to Sears because they do have good prices but not worth it in the long run!

Bought a Nordic Track elite 3700 treadmill and purchased the extended warranty for 3 years. It was delivered 8÷10÷15 and set up at our home. A little over 1 month old and it breaks down. Called Nordic Track spoke to a representative who had my husband trouble shoot the treadmill, had him take the cover off to test if power was coming in, it was, and it shocked my husband, so yeah the power was coming in. She ordered a new motherboard for us and want us to put it in once it arrives! Terrible warranty coverage. I don’t want this treadmill! Andres and Mario at Sears were great.

Opened late… I’m sitting here waiting past the open time at 10am… It’s now 1015am

I guess I am in the minority as I still like to shop in stores instead of the internet.
Sears is one of the reasons, I love their surprise points and courteous employees.
Today I had the pleasure of being helped by Belinda in the Jewelry department.
She has helped me before and is always so joyful and pleasant. I will continue to shop at Sears due to My Rewards and the helpful staff!

Only when i need something from here I come here… its full of tj rude people… and the lines are ridiculous…

Went here because husband had $ 12 to spend here. When we arrived, we saw racks upon racks outside their store. They had a 50% to 60% sale. I don’t shop for my clothing here, but my husband found two long sleeved shirts for our trip to San Francisco.
We also got some cute colorful sandals for my daughter.
There were lots of people in this store because of the sales. Great deals if you like to shop for bargains. The store was fairly clean. I saw a few of the sales clerks organizing the items.
There is plenty of parking around Sears. Just your average store within the Chula Vista mall. We come here when husband has some money to spend here.

This is only a review for the merchandise pickup option where you check in on an app and they bring your order to your car. It really works and I had my stuff in less than 5 minutes!
There was a kitchen scale I wanted and I checked to see if anyone had it cheaper than Amazon and Sears did, by $ 4 plus free shipping to a local store where I could pick it up. It didn’t cost me $ 4 to drive a couple miles and the fact that I didn’t have to leave my car was bomb.
The guy was friendly enough and I would definitely use the service again if the stars aligned just right.
I’d say that was my score of the week, lol.

They get one star for their prices and another for ease of online ordering with store pickup (you pick up in back of store, super quick). The lines here at this particular location are EXTREMELY long always. Major deal breaker. To me that is bad customer service. The fact that they don’t care or seem to care about their reputation for having long lines is not good. You have 15 – 20 people waiting in line at each checkout station and only 2 cashiers? Why don’t they hire more people?
Then there’s the people who get to the cashier and can’t make up their mind whether they want all of their items or want a price check for each item before deciding to purchase. There’s price scanners all over the store!!! It never fails at this location. Come here only if you absolutely have to!

I went to this Sears after hearing from a friend that they have a low profile back for sale for $ 35. So my family and I proceeded to rush down to sears seeing as the store in Broadway in Chula Vista closes at 8 o’clock. We arrived at 7:35 p.m. Immediately upon arrival I find myself in disarray. I couldn’t find any on the shelf & began to look for a sales associate. The first employee I found was Gerardo, I calmly asked for his assistance. He replied, «sure» and began to help me «search» for my desired item.
I showed him the picture of item #50 165 and without hesitation he immediately replied, «We ran out, I sold the last one to a customer earlier that day.» I was shocked to hear that. I refuse to believe that after seeing online that there were 4 still available for in store pick up.
Moments later, I find a beat up box on the bottom shelf which turned out to be the item I was looking for. Gerardo, immediately made up a sorry excuse saying, «Oh. Uh the customer must have returned it.» Oh that’s bull. First he tells me that they’re all out & blah blah. Whatever, I wanted the item even with the box being all beat up and all.
We proceed towards the cash register and Gerardo again was the person that was helping me.
He had a hard time finding the barcode, although I pointed it out to him & he still began to do something with the register.
I was charged $ 44.99 and when I asked why am I being over charged he replies with, «Sometimes prices online are cheaper than in store prices.» Okay, yeah sure I’ll go with that. But his tone was unacceptable and down right rude.
So I sat down on bench near the cash register to review my purchase.
Unsatisfied with my purchase, I found another sales associate his name was something like Anoosh. Excuse my spelling, but he was more than helpful and price matched the online price for the item that I just purchased. And gave me my $ 10 refund thus giving the item for $ 34.99. I appreciate what the employee Anoosh did & should be acknowledged for his great service.
But that employee Gerardo needs some serious customer service training or whatever sears has to offer. No customer should ever be disrespected and ignored.
–4 stars for poor customer service.