Burlington Coat Factory

The upkeep here is terrible, followed by the the customer service! I went for a return and got sent to the purchasing line because all 3 employees at the customer service/​returns line were «busy» with 1 layaway purchase (so they said) with no costumer in site??! Needless to say that I will just continue to shop at Ross from now on! If I could give this store half a star I would and that would be generous!!!

Went in here looking for baby things. I spent like 10 minutes on a few items just looking for a price! I got frustrated because nothing is marked with a price, and there are no registers & not many employees helping on the second floor of the store. I found one employee and even she couldn’t tell me prices. Signs or price tags would be nice, it’s simple.

Horrible place, night supervisor, who helped me in the customer service line not only looked unhappy but was extremely patronizing, as if my buying something was a bother uh hello, customers are the reason you have a job. So unprofessional and rude I’m also writing a comment to corporate.

I had an amazing experience shopping here and I will be back next week! Everyone was super helpful and friendly… I even wrote down each of their names as they helped me so I could write a review thanking them. This was my first time at this location and I was a little lost when I entered, but Esme was kind enough to show me where the home décor dept. was. I ended up finding A LOT of great stuff and needed a cart and Esme saved the day again and got me a cart to use. After filling up my cart, Monique came by and was nice enough to take the wall paintings downstairs to customer service for me. I found out afterwards that Monique is the manager… thank you Monique for having a store full of great employees! I couldn’t believe how helpful they were. I get overwhelmed sometimes when purchasing so much, but they made it a smooth shopping experience for me. When I got to the checkout, Estella was efficient and friendly and I didn’t have to wait in the line long. It was a few minutes before closing and Armando was wonderful to take the time and walk me to my car to help me unload everything. Thank you all! I truly appreciate your help making it a great shopping experience!

Employees were talking about the night previous. Unprofessional and not welcoming. I asked for help and they looked at me and kept talking about their night. Management needs to lock their employees down, but it’s probably a reflection of their leadership. Don’t have to meet management to determine they are not doing a good job.

Good prices but come on put some work in the clean up. The bathroom was disgusting and the employees walk around and socialize with each other

Came here to look for a gift for my co-worker’s 6 year old daughter and found the perfect gift. I got her a bracelet set. I also found a Frozen outfit for my daughter to wear at the girl’s birthday party. I find some cool items here such as dresses, shoes and cute name brand bags for less.
This store can be a little messy and disorganized but there are so much cool stuff I have found. They remind me of a Ross’s cause they sell food items in boxes. I saw some dark chocolate chip cookies, red velvet coffee mix and so much stuff for the home. They also sell kids clothes, toys and jewelry. I can do serious damage at this store but I only picked up what I needed.
I always stop by here if we are at the Chula Vista mall. You can find great deals at the clearance racks.
The lines to pay for your stuff can be long. One lady was holding up the line for trying to return items she got as a gift. Expect a long wait in line.

I got a $ 20 straight from the bank came to buy a dress for my daughter. The bill was slightly cut off but i just got it from bank. All the numbers were there, if she would of even bothered to verifuly w a counterfit pen it would show it was real. she refused to take it. I asked to speak to the manager. Sandra the MOD came looked at it and said nope cant take it. Radiculous!

If I could give no stars I would. I went shopping with my friend yesterday and we were looking for a «going out» outfit. We were there for almost 2 hours because they had a lot to look through. I’ll be honest, I’m black, so I’ve been profiled before. But let me say that I’ve never been in a store where they follow you in a way that is very uncomfortable for the customer. They even when so far as to have some cheap security guy walk up to the cashier and watch to make sure I paid for everything. Wth? I go to check out and they still believe I’m stealing. Long story short, don’t go here if your anything but Mexican because you will be profiled and harassed by their rude staff. I almost feel the need to return everything I bought because I don’t want to give this store my money to pay for those horrible people.

This location is pretty nice with ample parking. They have a decent selection of shoes however, while I was there a huge roach was on the floor, I am telling you like the size of my pinkey finger. I did not take a picture because I was not going any where near it. So, I have to give you a Meh

They have sooooo much stuff… I can be in here for hours without even noticing. You never can find a worker so you have to find everything your self. I always have to make myself leave before I get myself into trouble. I always walk out with a couple bags of new things. it’s a love hate relationship with this store.

I’ve never really had a bad experience here but I just get claustrophobic with the lines like fuckkk really?! They should at least have open other registers that are in different departments and I think everything would go a lot smoother the building itself is clean shit is always every where but people sort to get out of hand at times but I always come to this Burlington good prices for good brands

***Major disappointment and you get strong armed!!!***
In November while Christmas shopping, I purchased some shoes for my kids something for my wife and a sweater for myself, I saved these for Christmas. I decided to wear this sweater for New Year’s as it was really cold and it was nice to wear. Unfortunately the sweater was too tight. I wear small and I bought this in medium, by no means am I overweight, but this brand runs very small (apparently). Because of work I had not had the opportunity to go and exchange. Yesterday Monday I went to the store to exchange for a larger size or something different if they didn’t have it. After spending 20 minutes waiting for somebody to tend to me, A cashier at a register had to help me. Instead of the customer service desk/​cashier. It turns out that the system is «automated» and I cannot get the amount that I paid for credited, even though I have the receipt. I paid 29.99 + tax and I was only being credited for $ 19.98 with the receipt in hand, labels intact and attached. They told me to get something in that price range and they would credit me, after spending an hour looking for a replacement I finally found an item which was the same price, in the end they wanted me to pay $ 12 and change difference, they were going to give me$ 1.50 credit on the $ 10 that they wanted to purloin. The customer service is horrendous not to mention the people skills that these individuals (lack) working at this particular store. I am now stuck with a sweater that does not fit as they will not credit me the amount I paid for. They are expecting to reap $ 10 for nothing. From reading the other reviews I would suggest as well to stay away from the store.

So this place can have good deals if you take the time to sort though things. This particular location though is really a downer! The staff is so rude and don’t seem to care about their jobs. The store is always disorganized and not clean at all. The wait times in line are ridiculous… you stand in line while staff members joke around and talk. You ask if you can get help and or open another register. They look at you like your crazy and say it’s not assigned to me. I thought Customer Service was #1? I hate shopping at this location!

I went into this store last night shopping for about 2 hours looking for a anniversary outfit! Finally get to the register and was told that the $ 100. That was a gift might be a counterfeit bill because their ultra violet light did not work! I was made to feel like a criminal! I will never patronize this store again!!!

If it were up to me I’d give them no stars at all, very rude customer service. I came across 5 associates and not a single hello. I over heard a worker be rude to a different customer just because he asked her something in Spanish. And the manager who I had the displeasure of dealing with was very rude and very condescending. I’ve never experienced such horrid people.

Automatic FAIL!
A jacket was given to me for my birthday (August) and so I recently decided to wear it. I know it was 3 months after the purchase but it wasn’t that cold in September through mid December. Anyone in SD can vouch that it JUST started getting cold.
Anyways, I pulled the jacket out of my closet and put it on. After examining it, I noticed that the security tag was not taken off! Since it has been months ago, I freaked out a bit. My friend, who had bought the jacket, did not have the receipt anymore. And I know he didn’t steal the jacket because I was there when he bought it. He allowed me to choose my birthday present to assure that I would love it.
I called the following day and spoke to someone on the phone about the dilemma. They informed me that I can come in and tell customer service to remove the tag. I was afraid the tag would set off the alarm but she said that if it didn’t go off when we left the store, it shouldn’t go off when I come back. Guess what? The alarms went off!
I went to customer service and stood in line for a good 20 minutes. When it was finally my turn, I told the employee what had happened. She said couldn’t take the tag off without the receipt but I informed her that I spoke to someone the day before and they said the store would. She made a call to Loss Prevention and they had her look up the serial #. She asked me when I had made the purchased and I told her it was around my birthday in August. I was going to tell her August or September, because I really didn’t remember which month, but she spoke before I did and said she couldn’t take the tag off because it was September, not August. Of course, I told her that it was one month apart. BIG DEAL? She still said she wouldn’t be able to remove the tag. My last question, «So, am I just supposed to walk around with my jacket with a security tag?» She said, «Yes, because I can’t remove it.» She gave me a look like it wasn’t her problem. I’m sure she just hates her job at Burlington and was giving me a hard time about it.
First off, if your employee had removed the tag from the GET GO, I wouldn’t have this problem. Now you can’t remove a tag because I don’t have proof of purchase??? Of course I don’t have proof! It was a freakin present! What a waste of time and $$$.
Make sure you check the security tags after your purchase since employees here will sleep on that! They will NOT remove the tags if you lose your receipt! Buyers beware! This store does NOT care about their customers. WORST CUSTOMER SERVICE EVER! This is the last time I’m shopping here!

Love the deals. very affordable! But man oh man the ppl who work there r rude. No customer service skills! …Your FIRED!

The other Unilocaler’s who did a review on how bad this store is are 100% correct.
The shoe section is always messy just messy just waiting for an accident to happen.
I smell a law suit coming soon due to someone tripping over the size 13 tennis shoes placed right in the middle if the walk way.
Their mens clothing selection is scarce. Everything seems to be out of place here. Sign says mens jeans but there’s shorts and pj’s hanging along side the jeans rack. What’s up with that?
Has more of a going out of business feel once you step inside. Yikes!

Nasty! We were third in line and it took fifteen minutes to get to us.
The bathrooms were disgusting. First three stalls had urine and poop all over the seats and floor. Fourth stall was clean but had no seat covers or toilet paper. One out of five sinks worked. The whole store has merchandise in disarray everywhere.