Cricket wireless

Every time my husband and I go to this Cricket store we walk out so frustrated. The employees here are all young kids, in their early 20’s and they’re all on their phones texting, surfing the net, kicking back. The last time I was here I was asking about some information regarding an recent update on my phone. 2 girls there were very rushed to get back to their phones, they were blowing me off like «Oh we don’t know about updates». I asked to speak to a supervisor and the supervisor was another young guy who was sitting on the corner talking to his girlfriend and I guess he was miffed about having to cut his personal phone call short and tend to me. He also gave me the «I don’t know, we really don’t deal with updates, that’s Motorola’s thing, we don’t handle that». What really bothered me, however, was the fact that this manager (I think his name was Manuel or Carlos, a common Spanish name) reeked of liquor! Oh my God, he stunk so bad like alcohol! It was obvious that he had partied or got drunk the night before and failed to bathe because his body and clothes smelled of liquor. I literally could not stand being across the desk from him much longer because it was nauseating. When I walked away I promised myself never to go back and questioned where that guy was even sober, maybe he drinks of the job. Really! Overall, very unprofessional and you get terrible customer service at this Cricket store. Don’t waste your time with this store, go somewhere else where you deal with people who know their stuff.

I had a great experience at this store. I was looking for a new phone and as soon as I came in I was greeted and helped right away by Bryant. I told him my price range and what I was looking for and he helped me narrow my decision down between three phones.
I had a hard time deciding between them because I’m a very indecisive person. He was very patient with me and very informative about the difference between the phones. I ended up going with the phone that he recommended for me specifically and im very happy with the phone. I chose the HTC Desire.
Everyone else there, Emmanuel and Alexandria were very nice and friendly as well. This is an excellent cricket store location!

Todo el personal es muy eficiente y amable. Se vé altamente capacitado. Se ve el trabajo en equipo y eso me hizo sentir confianza. En mí caso venía de otra compañía cuyo personal nunca me dió el tiempo, la atención, ni la confianza que en la tienda de Criket-​Wireless Chula Vista-​5. ¡ Gracias chicos !

Staff was very polite and helpful. Alan was very nice to me and my mother. He was very patient in transferring all her pictures on her old phone to the new one. So far we are both very happy with the service overall. Cheap and reliable.