Sharp Rees-Stealy Otay Ranch

I visit this location for all my family’s needs. I love each and every department. They strive with customer service and our doctors,
Dr. Antos, Dr. Osorio, Dr. Diamond, Dr. Greene, NP Rouloue and all the staff are all amazing!
Thank you Sharp!

I’ve been with sharp for about 6 – 7 years and used to love and refer my doctor and this facility to everyone. Now it’s the complete opposite.
I’ve had an ongoing medical issue for 2 months and have had legitimate health issues and numerous surgeries throughout my life. After 1 month of taking different medications and nothing improving, my Dr said it was too time-​consuming and costly to pursue further testing when it’s «probably nothing.» I asked if I could have a complete physical exam and she said no, she didn’t have the time. She ordered some blood work and sent me on my way. She was acting annoyed with me and when I emailed her telling her how she made me feel, she replied back very curtly and did not even apologize. When the nurses called me back (with the exception of Dora), they were rude and seemed irritated that I told them I was still having symptoms and wanted some guidance. One asked if I just wanted to wait for the symptoms to go away on their own, after almost 2 months! They said the Dr wanted to refer me to an infectious diseases doctor only because «she didn’t know what else to do», even though my blood tests showed no sign of infection.
Unfortunately we have to go through Sharp but I will definitely be changing primary doctors and hopefully someone will finally listen to me.

Long waits and doctors who like easy thing, good for cuts and bruises. Good for young people but the dollar is more important than the patient. Just My opinion from my own experience. Ask the surgeon who said I wasn’t in enough pain to have surgery for an anal fissure and let me suffer for 2 years of pain and infection. A little late to fix things. Maybe you should work on preventing these problems instead of helping after.

Please do not give this place any business. I’m sure your insurance is accepted somewhere else in San Diego. I’ve been to a couple SHARP locations and not a single experience has been positive. I give it 2 stars for a nice facility & easy parking. But that’s it. The receptionists are the most incompetent receptionists I’ve ever met. Are you kidding me? I literally feel like someone is playing a mean joke on me when I speak to them either on the phone or face to face. Let me tell you all a little bit about my experiences:
1. I was misinformed over the phone before an appointment. I was told to still come in to see the doctor so I did (because I’d waited months for this appointment). I get there, the nurse assistant takes my vitals, I get to the room & she says I can’t be seen and that the person on the phone misinformed me and must’ve been from the call center and not their office. First of all, your call center should be giving the same info as your front desk. You all are known under the same name. Second of all, you’re rude. She asked «so is there anything you wanna see the doctor for? Because we can’t do this procedure but if you have a different concern I can get the doctor.» I’M AT A DOCTOR’S OFFICE BECAUSE I HAVE A HEALTH CONCERN. No crap! The lady told me my concern was nothing to worry about even after I explained my family history (she didn’t even check it out!!!). So I call and leave a complaint with their HR department. And they manage to squeeze me in a week later with a Nurse Practitioner instead of a MD. Turns out my concern was pretty freaking legitimate and this nurse assistant was just an idiot.
2. Every time I go in they look at me like I’m crazy because my birthdate is not in their system correctly. Again, incompetent. I ask them to change it every time & provide my ID and then when I call for another appointment, they can’t find me because my birthdate still isn’t accurate.
3. You cannot schedule an appointment with anyone unless you call at least 3 months in advance but usually 5 – 6 months in advance. If you have a lump or some other health scare, go elsewhere because you’re problem will only get worse by the time you see a doctor.
(When I called to complain that one time, the woman over the phone was very kind. She felt terrible that I was not listened to & she was committed to getting me in to see the doctor. What I called for was very serious– I just don’t wanna mention it in a Unilocal review. So I appreciate her. But she may have been the only decent employee here).
I’m sure this place has some fantastic doctors. But you’ll have a tough time seeing them. I feel sorry for the good doctors that are employed here because I’ve never had a positive experience in the process of trying to see them. Professional healthcare? Nope. More like unprofessional healthcare.
Note: I’m a pretty positive person and I extend a lot of grace toward businesses and people having a rough day. I’ve waited a while to review this place in hopes that it would get better. But it hasn’t. So I will be seeking healthcare elsewhere & I suggest you save yourself the headache and do the same. Blessings!

This is the best medical facility in the South Bay Area. The administrative staff has amazing customer service skills, especially in the pediatrics department.
The lab technicians are amazing with the needle. They make blood drawing seem easy.
The nurses are by far the greatest people on earth. The doctors are all lucky to have such amazing team members making this place a five star resort!!!

Fastest and easiest blood draw ever — and I’m difficult to draw on! Thank you Angel in the lab area. I was in and out in less than 10 minutes, including checking in!

they have great Doctors but appointments are always set months in advance. I wish it would be easier to set a appointment with a medical professional.

This is my usual pharmacy that I have to come to once a month to pick up my prescriptions and they are Always so fast and helpful and organized! Kris is the kind lady who is usually the one that helps me and she always brightens my day by just being so caring and kind each and every time. Dr. Greene and his nurse Espy are also an amazing duo. Dr. Greene tells is like it is and is always thorough– never just guessing. And his nurse espy is the sweetest most caring nurse! She always remembers little details about me and it makes me feel like family is helping me when she’s there or calls. Highly recommend for that great «sharp experience» :)

I just fired my doctor that works here, Dr. Tim Lee. Everybody needs to remember that they are providing a service to you and get paid by you. This guy is a borderline retard! I have received better diagnosis and self care recommendations from Google.
At one point I went in to get a check up on what I thought may be Vertigo (dizziness) like symptoms. He proceeded to tell me that I needed to lose some weight, get more sleep and eat better. Call me crazy but I would imagine that about 80 percent of us could do the same. I took it upon myself to go see a specialist that put me through a barrage of test like seeing a cardiologist, CT scan of my brain as well as some other testing specifically used to identify inner ear issues. Well what do you know it turns out that I due suffer from some inner ear issues that are causing the equilibrium/​dizziness issues. Way to go Dr. Lee, keep up the good work you moron! Worst part about it is this reject coded my visit as a «routine» physical which cost me like $ 250 since I had already had my routine physical for the year. BEWARE DO NOT USE THIS DOCTOR, IF YOU ARE THAT DESPERATE FOR HEALTHCARE YOU ARE BETTER OFF USING THE INTERNET THAN THIS DEGENERATE.

I decided to update my review and give Sharp 3 stars since I was contacted and given an earlier appointment. I’m not crazy about businesses that seem more responsive when given a 1 star Unilocal review, but I figure at least they made the effort to fix the situation and I wouldn’t have gone out of my way to get this appointment if I didn’t think Dr. Tam is worth the effort.

We go here for all our medical needs. Primary MD, Ob, Peds, radiology, lab, eyes, Rx… I like that it’s all convenient and all in one building, no need to go from one place to another. Security at the main floor is helpful and friendly, greeting everyone that walks by. I’ve had nothing but good experiences with the doctors and nurses. Appointments are on time.
There’s a decent size parking lot in the back, and also some short term street parking spots in the front.

I have the sharp reese steely health plan. I have came to this location for a couple years now and every visit I have is always a great experience. All the staff are very kind and personable. I had my visit today with Dr. Blair Henderson. I never have to wait more than 5 – 10 minutes to be seen. I had my 2 year old son with me during the visit and she was very patient with him. 2 year old are a hand full but she was great with him. She asked him to help her and even wiped his boogers from his nose with a tissue. She made me very comfortable during the insertion of my current birth control method Nexplanon. She explained the side effects in detail and put other options on the table. During the insertion I didn’t feel the needle during numbing or implementation of the device. She was very thorough. I enjoy coming to this practice and appreciate everyone. Thank you.

Worst appt setter ever at this location ever! Every visit I had with Dr. Tam, I’ve always waited at least minimum of 1hr outside. That doesn’t count when waiting inside the office, and that’s another 1 hr or more. Do they just book every 3 mins for each patient? In this location does that mean it’s ok to wait 1hr or more always? We go to the Kearny Mesa one, and never had to wait more then 10 mins. I wish they have Pediatric Ophthalmologists at Kearny Mesa. Never go to this location if you don’t want to wait total of 2hrs.

I use to live a block away from this hospital. It’s a nice big hospital. It’s pretty clean and spacious. It can be crowded but not too crazy. I like how they have everything here in this hospital: eye care, x-​ray and pharmacy. It’s nice and convenient. Parking is not bad, they have plenty parking.

I was on the hunt for a vision store that accepted VSP insurance coverage. My friend recommended me to this place. It’s inside Sharp Rees Stealy on the first level in far right corner down a short hallway lined with display cases filled with the most recent brand named sunglasses and glasses frames. The ever so patient and bubbly Ana was the specialist helping me on this voyage to find the perfect frames for me. The variety of brand names and frames available to you are countless, (here’s a few: prada, burberry, tiffany, gucci, coach) if they do not have a specific frame there for you to try, they have catalogs available for special orders. I stayed for almost 2 hours, given that i was so indecisive. Ana was wonderful giving her honest opinion on how frames looked and was very attentive in finding new ones to try on. I never felt rushed, and ana made sure i got all the perks my insurance covered. They have this promo on the second pair of glasses 50% off. I received them in less than two weeks, got them fitted quickly. This is my go to place for eyewear, truly one of the best.

Previous to the Affordable Care Act passing, I would have given this place 5 out of 5 stars. I loved going here, I think the doctors and staff are great, I could always schedule a quick appointment, and it is close to my house.
Today (4−3−14) however when I tried to schedule an appointment I was told the soonest my doctor would be able to see my was on the 16^th. Then, when they tried to find any doctor or intern or janitor that seemed like he might have a good will hunting vibe to him, I was told the soonest would be on the 8^th.
So the reason for 1 star is because regardless of how great a facility is, if it isn’t possible to visit that facility what is the point? As a result I had to pay double the normal amount in order to go to Urgent Care that was four times as far away from my house. Like, I am not going to the doctor for a haircut. I can’t schedule being sick two weeks in advance. Sad. :(

This place sucked. Sad thing was it wasn’t the doctors that make it suck it was the old salty clerks and customer experience that you have to go through to see the doctor that make it suck.

This was the easiest trip to the doctor I have ever experienced the wait time was min. To none they got my new patient regestry taken care of in a quick and orderly fashion while still making me feel as if I had known them for quite sometime

Had here mixed type of experience from the level it is!!!
Yet to say it is loveable because they deal with such a profession which is one of the noblest.
For few years coming here on a regular basis not for me all the time rather some times it is for other too. Sometimes with family member and sometime with relatives.

I highly recommend Dr. Lisa Johnston OBGYN. I was referred to her by one of my good friends as I was not happy with my previous doctor. I am glad I made the switch. She is the BEST at what she does. Let’s just say she saved my life, and relieved so much of my stress! She made me feel at ease regarding my condition as I tend to freak out when it comes to my health.
She is personable, kind and takes her time to listen to your issues and concerns. I use the sharp system to contact the office. Dr. Johnston’s nurse Tes is very prompt at answering my emails, and Dr. Johnston even emails me back herself. I just LOVE her and the great customer service. Overall the best.