Michaels

Love their stamps, stamp pads & stickers I am a collector lol, great for crafting at home or making cards more personable & we use their stamps & stamp pads to stamp our bags at work at Trends N Treats, the customers love them, also their baskets make great raffle baskets or gifts! Would recommend to any crafters or if your looking for fun gift ideas they have a lot for kids.

Angelina, at the Birdcage Citrus Heights store, is amazing. She is a master at chosing mats and frames while keeping the cost down. I took in 2 pieces to be framed and after I saw what she could do, I took in 8 more pieces. What a difference the new framing has made in the look and feel of my home. Thank you Angelina! You rock!

I have been to this store numerous times over the years and customer care has been everything from great to so-​so. Today we had great help on the floor. However once we were in line it was terrible. Michaels has that «One Line Starts here» line so no customer gets stuck behind someone who has a time consuming transaction. However today while we were waiting the supervisor (I am not sure what exactly her role is, just using the term to make things simple) started directing people in the One Line to various cash registers. When she told us to line up at Line 5 I hesitated since it was clear the customer was not finished. Supervisor said it was fine, she was almost done. Silly me — I listened and went to Line 5. 1) She was not finished being rung up. Not close. 2) Once she was all rung up they discovered something was wrong and had to void the entire transaction. Which 3) required a supervisor to do something in order for them to 4) restart the entire time consuming transaction. Meanwhile I watched 3, 4, 5 people who were behind me in the One Line finish their transaction and leave. I started mentioning how this made no sense. We couldn’t just go get back in line, but we couldn’t move to another line without cutting in front of other people. We watched 6, 7, 8, 9 customers go through the other lines. Finally the supervisor told us we could wait in Line 3. I asked if Line 3 customer was done. She said no but she was almost. I told supervisor that is what she had said about Line 5 and I was not going to move until that Line 3 customer was done. Supervisor told me she would just put someone else in Line 3 if I didn’t move. REALLY??? You can’t just wait to see before putting someone in line there? Supervisor needs a serious course in Customer Service. So I stayed where I was. A minute or so later the cashier at Line 1 called to me and told me to come to her. Line 1 cashier was nice and apologetic, but used the «its corporate policy we have to» line about why they had people line up in One Line and then disbursed them to other lines before customers were done. This has got to be the worst customer service decision by corporate. And even if it is policy, that does not excuse the crappy way Supervisor treated us. I tried to contact customer service online and via chat and was unable to get through on either.

Michaels is a great craft store, and they have everything you need or can think of. Staff is friendly but lines can get pretty long at times. Store is clean and organized and prices are fairly decent. They give a teacher’s discount which is great and helpful for my mom.

Not only do they have an excellent selection of what I need but the staff is so friendly and helpful. Today a friend enlisted my help to go buy dozens of large canvas at Aaron Brothers. 70% off he says. I showed him on my phone that Michael’s is 30% less every day and, with my 20% off coupon, he saved $ 385!

This store has bad customer service. Me and my wife were shopping for craft ideas. The sent security to the US out with no reason why. The said that if we don’t leave they’ll call police.

I love this place… great selection and great prices with those coupons. The staff is always friendly and very helpful. I like to do wood working crafts — they have a great selection if your into that. Love the picture frames and mattes they have.

This summer, my boys (ages 3 and 6) have been participating in Michael’s Passport to Imagination series for kids. These are art classes offered Monday, Wednesday, and Friday from 10 – 12 throughout the summer. So far, my boys have created a foam fishing game and faux stained glass artwork (with face painting). They LOVE attending these classes and look forward to art class each week. The instructor is super nice (Tina maybe???) and my boys have so much fun while they are there. I hope Michael’s continues with this program next summer because I will definitely sign my kids up again.

Guest review by my 12 year old Goddaughter, Andi H.
I am not into crafts that well, but she is, and she had a gift card to take part in that ritual of making an animal cell.
My only contribution is, while they are massive, we seemed to be unable to find a single worker on the floor to direct us. Oh well. And the shopping carts have no foot rests, but whatever
Now, then…
Andi: «Pretty good supply. I am able to find most stuff. And they have glitter glue!!»
I asked her about price,…
Andi: «A little more than I like and wishing I had more money, but cheaper than most art places.» She would know… she is so artistic.
I don’t know arts and crafts, but yeah… it seemed like they have most of what people would want who are into crafts, scrapboking, all that crap

Friendly staff. Large selection. Always plenty of parking, never too long of lines. So why 4 stars and not 5? I’m just confused on their coupon system. It seems sometimes the person in front of me pays ¼ what I pay and walks out the door with way more stuff? I don’t understand that. It seems the coupons always say that they do not apply to sale items. Yet, when walking through the store it always seems like everything is on sale. Anyways they have lots of neat stuff, I can spend hours in here…

A note to the closing manager/​lead
1. Don’t be so stressed out that you are literally YELLING over the intercom that the store is closing.
2. Probably not a good idea to turn the lights out in the store when you have a line of customers in a hurry to check out. This may lead to a way bigger issue than whatever issue you were dealing with tonight that made you a screaming psycho.
3. Don’t speak negatively about other customers in front of the entire line of customers waiting to check out.
4. Don’t treat your peers like crap and yell at them because you are in a bad mood.
5. Don’t complain about your job in front of customers.

I find myself coming to Michaels occasionally when I find myself in need of some picture frames, home and seasonal décor or other random item to complete a project.
They always have coupons and almost everything is on sale at one point or another. Never buy anything here without a coupon or on sale! Also make sure to come super early in the season for the best selection of seasonal décor. Like it’s June currently and they already have their Fall décor out. Crazy!
I came here on Saturday looking for some picture frames because they were 40% off (they almost always are) plus an additional 20% off with coupon, I really like their frame selection. They have a couple aisles with all different sorts of frames, but my only complaint is that the frames have been the same for the last few YEARS so I can’t buy anymore without getting the same frames I have over again. Boo.
I enjoy their home décor section as well which is normally garden themed and stocked with wicker baskets, vases, flowers, statuary, signs, etc. I usually find something that I like that’s of good quality (as well as 40−50% off).
I also like their custom made floral arraignments that they make in store. They are a lot better than the pre-​made ones they get shipped in and of better quality as well.
This particular Michaels location is almost identical to the other Michaels locations that I have been to with the same layout and service level. I will come back here again when I am in need of something that they carry.

Lots of good stuff even if you’re not an artsy person — picture frames, Xmas lights, baking molds, fun arts and crafts stuff for kids (great during the rainy weather) and fake flowers that look very real. There is also a lot of junk that you can buy, but I’m sure someone is buying it if they’re keeping those treasures in stock.
I don’t know of any store that sells what they do and at the low prices. They’re always having a sale or a coupon in the newspaper. And if you don’t get a newspaper, there is always a coupon on their website which makes some items super cheap.

Michael’s, I’m breaking up with you.
Your 50% off sales are not worth it when you open the items and they are defective — and this is after you tried your best to find non-​defective items as you’ve been through this before.
Your employees are not helpful. Today I bought less than planned because I could never find the items I was looking for and asking for help — from the employee that seemed to be running away from me as if he avoided customer contact at all costs — did no good.
Now I have to return everything I bought. I should have known better. It doesn’t seem to matter if it’s the Birdcage location or the El Camino location, frames of all kinds are just crap.
Some day I will probably go back to you, even though you’re no good for me. The coupons will lure me in. But I’ll stick to arts and craft supplies. Maybe some Christmas trinkets. I’ve been burned too many times to ever purchase another frame from you.

Yikes this location needs some serious help in customer service. I asked where I could fine very fine pens… the girl told me scrapbook aisle. I said I had already thoroughly checked there. So she says, check aisle three. I head over there and lo and behold! she sent me to the scrapbook aisle… smh
Also check out was just sad. The women working there were grumpy as all get out and so unhelpful. I would rather drive to a farther location than come back to this one.

I’ve been spending a lot of time at Michael’s lately with my wedding coming up. I happened to be in the Birdcage area shopping for something at Best Buy and noticed a large Michael’s so I stopped in.
This store is much larger than the store in Rancho by my house but oddly enough, the wedding section wasnt as large. Not sure why either. I ended up finding what I was looking for, but still… I would have bought a lot more if I could have.
Also, the sales staff wasnt quite as friendly as they are at my typical store.

* The Good… I like the products this store carries… we found exactly what were looking for
* The Bad… We walked up to a cash register to buy our item and the cashier who had just finished a transaction, shut down the register and said «I am done go to another cashier»…really, did he actually just say that?
* The Ugly… this cashier screwed up the transaction and somehow charged us $ 0.04 and then made us re-​Swipe the ATM again to pay for the balance.
In a tough economy, it is very surprising how poorly stores treat their customers…
Go to the Folsom store, they are a lot more customer service oriented.

Just like any other Michaels location… a ton of stuff, aisles and aisles of stuff you won’t even look at… and long, long lines unless it’s a rainy Thursday night 15 minutes before close.
Staff isn’t overly helpful and there aren’t exactly an abundance of them. I had asked where something was once and got a friendly response, so I suppose it just depends on who’s working. Other times the staff seems bothered to even be there.

Excellent service! Poor guy, I totally threw him a curve ball by asking if he carries ants. I’m working on a special school project for my son. :) He didn’t even bat an eye and gave me a very thoughtful response. He even called to make sure there wasn’t by any chance he missed something he didn’t know about in the store. I ended up going a different direction with the project, but if there’s any conceivable way to make something, come here first! Chances are even if you don’t find the item you can find a million ways to create it. I love the wide aisles in this store, and the parking lot is very easy to come and go from. Overall, great experience here at this store!

OK so I walked in with the intention of buying popsicle sticks for one of my kids school project, POPSICLE STICKS people! I walked out with a trunk full of other crap. I bought a canvas so big that it was a project just to fit it in my trunk with everything else. Guess what… The regular price for this 30×40 inch canvas was $ 40.00 and I walked out with it for $ 16.00. I was walking out of the store like that Ikea commercial because it felt like I had stolen it.
They are having a 60% off sale on lots of things and canvas was one of them. I am super excited about that because I had been wanting that size for a while but I really didn’t want to pay so much for it. I also got a coupon with the receipt that gives me 40% off any one regular price item the next time I go there. Granted it expires in 12 days but I so know I’ll be in there before that.
I had some questions and had a very sweet lady help me and the woman at the register was as happy as I was because of my finds and I thought that was super cool.
The sale lasts until this Saturday. Loving Michael’s for helping me with my next masterpiece!