NCIX US

Used their website. They had a deal on a motherboard. It takes them weeks to get your products to you. Asked if I could pick up the item at their location in City of Industry. Nope. I guess we are spoiled with amazon prime, newegg shipping, but still this is getting ridiculous. I will take this into consideration next time I buy computer parts.

I wanted to use a $ 20 gift card from my last order. I ordered a car charger for $ 10, and it costs me $ 10.99 for shipping, but the order system didn’t deduct my gift card. I contacted my NCIXUS, they told me to place my order with my credit card first, then contact customer service with my gift card and they will refund the difference. What a shitty system, and hoping that I will forget to use it. Too much hassle to use it. This is my last order with them.

prices are great, and if they had your order in stock then same day will call pick up is possible, and if they don’t have it they will ship it to you for FREE!!! that’s FREE!!! :D

Bought a keyboard for Cyber Monday on December 2014. Item was backordered and was going to ship about 2 months ago. Never received the item and just got randomly refunded my purchases without them contacting me. Never going to order from NCIX again.

My experience with NCIX was, to put it bluntly, horrible. NCIX is one of the vendors on the PCPartPicker site, one of the best resources for low cost computer parts from multiple vendors. I ordered several parts for a custom build system from NCIX, as well as a Windows 8 Professional disc. When the order arrived, most everything was in the box, except for the OS Disc.
I contacted NCIX immediately, and they ignored my inquiry for over a week. When they finally responded, they danced around the underlying problem, stating that their shipping manifest showed that the disc had been packed into the box. Now I realize that there is always a chance for fraud in the case of media, but I sent a picture of a disc that I had bought myself, in an effort to show that I had to buy my own copy of Windows 8 Professional in order to get my newly assembled system up and running.
What followed was over 1 month of back and forth with NCIX, where I never asked for a refund, but simply asked for the OEM disc I had purchased. Leading up to the final resolution, NCIX attempted to have me download a copy of Windows 8, while they would send me a Key to activate the OS with. They did not like it when I stated that not having custody of the OS Key opened the OS to resale to someone else (and potential of the OS being deactivated due to multiple copies of the same Key on more than one system).
A disc was finally sent after 6 weeks of back and forth. By this time, the disc had become a potential Backup copy of Windows 8 Pro, since the mistake, and lack of response from NCIX necessitated that I purchase a store bought copy of Windows. That purchase more than erased any money saved by going with NCIX in the first place. In the end, NCIX is the first computer parts vendor that I actually discourage people from purchasing from, going so far as to recommend PCPartPicker to friends, but removing NCIX from the vendor list when assembling systems.
Update 03/​15/​2015: NCIX left a snarky message in response to my review here. Always great to see a business that values their reputation so much that they insult the reviewer, instead of trying to fix their reputation through customer service. If I could give them 0 stars I would.

Never again.
I ordered parts for a new computer from various retailers (Amazon, OutletPC, and NewEgg). On each order, I used the standard shipping. I placed each order last Wednesday (February 11^th, 2015) at about 11:00am EST. From all retailers except for NCIX, I received my items Friday morning. NCIX had not even SHIPPED my order by then. It wasn’t even in UPS’s hands until 4pm EST Friday afternoon. I also paid extra to hopefully receive it by February 14^th, but nope, so that’s money down the drain. Half of my order has apparently arrived today, and UPS halted the other half because snow was predicted in Kentucky for tomorrow. They halted it Monday, but I digress…
Their website looks sketchy, it’s hard to get around, and product details are sparse.
I wish I had checked Unilocal before ordering, because I definitely would have spent the couple extra dollars to order my stuff from someone else.
DO NOT USE NCIX. Just don’t.

Updated review–
After a first poor experience with NCIX, I decided to give them a second shot. Just can’t beat their prices. This time around, they had my item in stock and shipped it out as planned. Very happy with this. My faith is restored in NCIX and I received my products as described and in fully working condition. Thank you!

I’d say I hate to pile on, but I don’t. They are the worst. I mean seriously the worst.
You probably saw they had a cheap deal on something, and hopefully you’re reading this before pushing checkout. Pay the extra $ 10 or whatever and go with someone else!
I purchased something that was going to be shipped from LA, all the way to where I live in LA. Five days after I pay for it I finally get a tracking number. Of course this tracking number doesn’t actually mean it’s shipped, it means when they get around to it, that will eventually be your tracking number. After waiting a few days with no package movement, I call the hotline (you will be doing this a lot!) and am assured it will be shipped soon. Finally, a week and a half after I paid for my item, it completed the nearly 15 mile trek to my doorstep.
Of course that’s not the end of the story because, upon opening it, I found it smashed to hell. So, call up the hotline (again), which usually takes about 30 mins of being on hold each time, and they promise a full refund, and to pay return shipping. Sounds great! Of course the return shipping label doesn’t show up in my email for a few days and I have to call the hotline again (30 mins). Finally I get a return label, package up my item, and ship it back. It arrives the next day, and over two weeks later, still no refund.
So, time to call up the hotline again (30 mins). I am told that they received the package and someone started the refund, but never finished it because, «blah blah blah holidays». Keep in mind it’s been two and a half weeks since they received it and it’s a week and a half since any holiday. I’m assured the refund will go through today. Shockingly, it does! Unshockingly, it’s short by about $ 15 (coincidentally about the amount I tried to save by going with them in the first place). I don’t think I have the energy to call the hotline again.
NCIX, you win.

Do not order from NCIXUS.
I’ve heard so many good things about NCIX and I finally got a chance to give them a try. Suffice to say I’m never giving them my business again. I ordered a Corsair CX 600m PSU from here and it was DoA. My attempt to get an RMA created all kinds of hell from NCIX and gave me a 2 week migraine.
For my return I opted for a cross-​shipment RMA (paying upfront for a replacement and then being refunded once an RMA checks out). First, the service rep failed to send me any kind of documentation, instructions, invoice, or method of payment for my RMA. I called back and eventually got my paperwork and paid, but then their accounting department screwed up and mistakenly thought I needed a refund on my payment (as opposed to my PSU). No cross-​shipment got sent because the accounting department refunded my payment instead of accepting payment and no RMA got sent out because the RMA department was waiting on the cross-​shipment from the accounting department.
Now I’m 2 weeks in and my computer is just sitting there unable to turn on and collecting dust. Did I mention NCIX customer service hours are all kind of messed up (I called once at 12:30PM and was told they’re not open because office hours are 9AM-​5PM)? Did I also mention other retailers like Amazon can just send you a replacement, no questions asked? Did I also mention that my MIR got screwed because of this hassle?
Save yourself the trouble by paying a little premium and ordering elsewhere.

Needing to assemble a new computer for rendering at my office, I placed an order for various parts from four separate companies including NCIX. At time of purchase, NCIX indicated that all of the products which I was ordering were in stock.
Come today every item from every other company whom I ordered from arrived. NCIX had failed to ship the products yet. Upon inquiring, I find out that the product was out of stock. Now I have an office filled with boxes for a PC that I cannot assemble and a vague notation on the product shipping within 48 hours from two States away.
Had NCIX properly indicated that this specific product was out of stock such an incident would never have occurred. As such, this incident has ensured I & my company will not be making further purchases from NCIX.

Bad. I ordered a keyboard online and it didn’t come in a 100% condition. Some of the Keys were broken. So i requested a RMA to get a replacement. Once my RMA reached back to their facility they told me that a replacement will take another month because they were out of stock on the keyboard i ordered. Not wanting to wait another month for a keyboard i bought basically 2 weeks ago they gave me alternative options for the keyboard. Even after putting me through shipping the RMA back and email/​calling customer service they wouldn’t replace my RMA with the exact item but in different color because it was a higher price. They only gave me alternative options to items that were less in value than my RMA. They would also try anything to try to void a refund. I wouldn’t recommend this place if you’re trying to buy something that’ll come in the mail in 100% condition and want a higher quality customer service and satisfaction company.
Did i mention when i bought the items in the beginning i also purchased the 9 dollar insurance. Yet i still got really bad service.

The online site is a joke. It’s hard to search for products without running through loops. Prices are decent, sometimes you can find things cheaper than Newegg.
However, the worst thing, and only reason why I give them 1 star, is that it seems like their workers are incredibly slow and lazy. It took them a whole day, full 24 hours, to completely process my order. From me clicking the «confirm order» button to them getting it to the «shipped» stage. Where Newegg manages to complete orders within 2 hours, NCIX somehow takes 12x as long. Customer service is slow as well. Takes 1 – 2 days for a response where Newegg has the live chat option.
Placed my order on a Wednesday around 4pm, even paid for express shipping hoping it would get here by Friday. It is now Thursday almost 4pm, and I have yet to see an email confirmation on my order being shipped.
Even with Newegg’s free shipping, Ground, I usually receive my packages within 2 days. NCIX will probably never see my money again.

Poor Service to the max!!!
First time buyer trying to purchase a $ 369 graphics card and submitted a site for competitor price match for $ 309.98. After 3 days, received an email stating to call about my pricematch being voided (reason: out of stock).
Keep in mind, at this site you can submit a link in your order to price match, well I didn’t get that exactly.
What did I do? I call in for customer support (waiting for 15 mins for someone to pick up) and finally get a representative and gave them my order number. Of course, this representative assumed I wanted the product at their retail price despite not giving me the price match (WRONG!). I told the person that I’ve submitted the link WHEN the item was in stock (this was
btw) only for them to tell me that they couldn’t give me the discount because competitor was out of stock after my order was placed?! Way to go! If you would have processed my order within 1 day, this wouldn’t have happened.
This company is a joke! Needless to say that the service is super slow and the only reason why I didn’t order through directron was because I’ve felt confident in ordering from ncix and picking it up local at the price match. Next time I will do just that, stick with competitor prices and never order from this site ever again.
If you need to order parts, here are better suggestions so you can compare product prices.
Of course, I have a few secret sites more, but I am not giving up that information :)

purchased a few items online from NCIX, great service! very quick job on shipping out the product, will definitely do business with them again