Sleep Train Mattress Centers

Spencer was very helpful in our first mattress buying experience! He worked with us to get the best deal and stayed within our price range.

Polite, efficient, same day delivery and got a free bed frame from the coupon on Unilocal!Rob was the best!

Great experience and we love the memory foam mattress we purchased here. Tanya was wonderful. She took the time to help us find the right bed for us and gave us the time to get the feel of each bed we tried. We also liked that we were given a pillow and a sanitary pillow cover to take to each bed with us so we were comparing beds not beds and pillows. Not all stores did this. The delivery was right on time and the delivery guys were also great. Last night was our first night on our new bed and we could not be happier. We would highly recommend the Sleep Train store and Tanya to anyone looking for a new bed.

Eric is awesome! Really helped us sort out a good bed. Very knowledgable and helpful!

Sales representatives are great, had a good experience shopping here, I feel I got a good deal on a Hybrid Mattress, purchase was easy and warranty is what I liked the most, 100 days to return/​exchange
I’m not giving 5 starts because delivery guys did not set up my bed, even tho they waited for me 10 min, still I believe they were supposed to complete the job, give me a good reason why should I give this Guys 5 start and I’ll do it
I’ll definitely tell family and friends to check this place tho, hopefully their delivery experience is better than mine

My husband and I recently bought a mattress from here. We were helped by Rachel (Ray). She took her time with us and allowed us to try as many mattresses as we wanted. She was by herself at the store and she managed all the customers flawlessly. We were and are so happy with our shopping experience and we are in love with our new mattress. Thank you Sleep Train!

A very nice place, fun staff. Beds are very nice.

Went to this store after going to one competitor that’s in the same parking lot. Was going to check out more competitors but the service by April was amazing. She was willing to work to find me a bed at the price range I was looking for. I ended up going over my price range but was very pleased with the price and walked away feeling like I got a great deal. The same day delivery was great. From time of purchase they had the mattress delivered in 2 — 2.5 hours. Outstanding delivery drivers were courteous and very timely. They do give you a call 20 – 30 minutes before delivery which is great ! Will be recommending to family and friends. Ask for April she was excellent.

Ask for Kevin! He knows his product! He took the time to help us narrow down what was best for us!

I received an amazing deal and I rally cant say enough about Kevin, my sales associate. He made bed shopping as easy as it could be.

Kevin was very helpful and fun to work with. Their process helped us made a mattress decision.

Zach was amazing! We went from just wanting to look to walking out with a wonderful mattress at a price we were very happy with. Zach answered all of our questions, which were numerous with patience and full understanding of what we were looking for. We will be back!

Purchased a box-​spring/​mattress combo from this location. Arranged for the delivery service to get it to us due to our lack of viable transport of the products.
First attempt at delivery was botched due to lack of flexibility on delivery times. Who wants to wait around on a Saturday at 8PM? Fine, no problem — reschedule.
Next day, several calls to Sleep Country resulted in being told to wait until later when a manager is in. They said it is the first thing on the to-​do list and the manager will give us a call back.
Never got a call. Finally called again and he manager Zach Anderson deflected any blame of the delivery to the company who is presumably contracted to do it. Tone was that of an untrained manager — extremely unhelpful and almost aggressive.
Delivery eventually calls and give us a window of 2:45 — 4:45. We say great, we are on the way back right now and should be there about 3:15. If they could, please delay as much as you can. They say, we have no control of it.
Delivery calls at around 3:07 and tells us they are there. We ask them to respectfully wait at most 10 minutes. They said they will call us back. They never did and we saw them literally turning out of our street when we were there around 3:10.
Would NOT recommend. Customer service beyond abysmal — an understatement.

Awesome service! Kevin helped us from the moment we walked in. He was able to help us find a bed that we can enjoy for the years to come.

Wasn’t particularly pleased with the customer service here. From the second I walked in the door, the salesman was all over me, and literally said no when I told him I wanted to look around. He was imposing, and stood uncomfortably close and was not the least bit friendly. Maybe this works for some people, but I consider myself an informed consumer who carefully weighs my options and is not easily pressured into spending my money. He also talked a bunch of crap about other stores. Not impressed, and we got just as good of a deal at mattress world anyway, but with much friendlier service and no pressure.

Excellent experience buying a bed for my daughter. The staff was knowledgeable and very kind start to finish. Definitely coming back when its my turn!

I really enjoyed working with the staff when we bought our new bed. The sales staff was courteous and polite and didn’t apply any of the typical «high-​pressure» sales techniques common to mattress salespeople and car salespeople. I really appreciate how accessible the staff was to answering our questions and how well we were treated when making a purchase. Even though I doubt we will be buying another mattress for a long time, if we do, I’ll give them my business again!

We thought that the gentlemen that helped my mom and I by far exceeded our expectations back in April… but after reading the last person’s post, maybe the whole store has the same mentality when it comes to sales? I tell ya, this is as good as it gets!
For years now, I always preach to everyone to buy from Costco– no hassle returns, minimal sales people involved, and a darn good price. We stayed away from mattress war stores for years because we’ve always left feeling like someone has ripped us off! Not the case here, Ron helped us find exactly what we were looking for without making us try every bed in the store, and fast too. My mom loves her bed… needless to say, we’re happy customers and will be returning. Oh wait that’s right, my husband and I are going back today to find our dream sleep– and I’m actually looking forward to this!

We randomly wandered in here a few years ago when we needed a mattress for our guest room. The Bud, with all his skill and awesomeness, had built a Murphy bed for our guests. We liked the idea of a bed that just — whoosh — went away so you could use the room for other things when there were no guests. Mostly, though, we throw everything that’s cluttering the living room and dining room into that room moments before we have visitors.
Anyway — we needed a mattress, no box spring, and we were prepared to fend off aggressive, hard sales tactics. Except… that never happened. We had a perfectly nice conversation with a sales associate, tried out a bunch of beds, and he helped us pick something that would be comfortable, but not an «every night» mattress («You do want your guests to go home eventually.») We spent less than anticipated, which we super appreciated. They honestly earned customers for life that day.
Fast forward to this past weekend, and now we were looking for a bed for our master bedroom. Seemed like a nice day for a drive down to to Clackamas, so why not?
Same, pleasant, conversational sales philosophy three years later. We took our time and tried a bunch of options, some repeatedly. I was, at times, like a pin ball bouncing back and forth between a couple of models trying to discern the difference and whether or not one was softer or firmer than the other. We were left alone to discuss our options and make a decision — never any pressure one way or another.
Buying big ticket items is stressful. Making a selection when someone is trying to close the deal from the moment you walk in the door makes it all the worse. I’ve never experienced that type of service here, though I certainly have at other places. I’m hoping the bed I just bought is the last one for a ridiculously long time. Unless, of course, they can’t manage to move it up the stairs in my old bungalow. Attempt #2 is this weekend after we completely dismantle the railing up there. Fingers crossed it works.