Autozone

I usually don’t give 5 stars to anyone but I must admit that Mr. Cordero sure deserves it. He was honest, helpful, and went the extra mile to help me even though i know these guys probably don’t get paid much and most of them want quick sales to get you in and out. I needed an air filter, oil, locking gas cap, and car was having check engine light display and he checked the code for free with their computer they plug into my car under dash. He even went as far as telling me to let dealer repair it since it should be a warranty covered service and didn’t push the sale of the part. Great job Mr. Cordero, you impressed a highly critical faithful shopper :-) Thank you

Needed jumper cables and a new battery. The guy (can’t remember his name) was a condescending jerk. After I told him what battery I wanted, he insisted on checking his computer to see if it was «in stock,» although I could see it sitting on the display shelf. He then smirks and insists I was wrong and only the $ 145 one will fit my car. He flips his monitor around to show me and I notice he has the scroll down screen shortened, when I tell him to expand it, the battery I wanted came up along with 2 others suitable for my vehicle. He was trying to up sell. I get it, but he gets rude about it and insists the battery I want won’t work. I tell him I will think about it and will just buy the cables. Again, he clearly is annoyed that I’m not listening to him and walks away. A minute later he calls over, that he will cash me out over at another register… ok. When I get to the register, he begins to guilt me about the battery telling me «he doesn’t get a kick back and was trying to help.» At this point. I informed him that he not only didn’t get the battery sale he lost me buying the cables. Had I been a man, I doubt he would’ve been so rude and condescending. In addition, there are 3 auto parts stores within a mile of each other on this strip of road. My daughter and I went across the street to a competitor who was so disgusted by the service we didn’t receive at Autozone that he upgraded my battery at the lower price, charged me 10 less for the cables and installed it for me for free!!! Hey rude, balding white guy with glasses at Autozone, go across the street and watch how to provide quality salesmanship to female clientele.