Action Gator Tire

Terrible Service! These guys are crooks! Big talk. Incomplete service. Cannot be trusted! They only want your money. This is the ABSOLUTE WORST experience my husband and I have EVER had with an auto shop.
My husband and I brought our classic Lincoln Town car and Ford FOCUS in for oil/​filter change and tire rotation. They were offering a package deal and we needed both services performed on each car. Prior to dropping them off we had marked one tire on each car with orange marker to verify the tires had been truly rotated before paying for them (my Dad had taught me to do this). We returned to pick up our cars, after calling them to make sure the work was complete. We first checked the tires. Neither of the cars’ tires had been rotated. The orange mark (LR — for, «left rear») was still on each car’s left rear tire. But we were billed for the complete package of services anyway. When we pointed this out to the desk clerk he called the manager into the office.
The manager called us liars and accused us of marking the tires after the fact. The cashier agreed and told us they simply do not make mistakes like that. In the meantime the other desk clerk brought the actual technician who had worked on our cars into the lobby and he confirmed that he had been told not to perform the tire rotation even though it was part of the package deal. The manager and front desk staff then told us the tire rotation had been declined by us at drop off time, even though we had given them the rim lock key necessary for removing the Lincoln’s specialty wheels. They still had the rim lock key in their possession.
It was near closing time on a Friday and they seemed anxious to finish up for the weekend. We had evening plans too, so I asked them to deduct the cost for tire rotation and we would be on our way. The manager refused to do that, and said we could wait for them to re-​service our cars or leave without the service. But he would not refund any of the cost. We agreed to wait.
There were a few cars ahead of us and we waited past closing hours for them to finish the job. In the meantime the manager, who wanted the cashier to close his open tickets for the day, came back out to the lobby and asked us to pay for the service without it being completed. He said he wanted to go ahead and leave for the weekend. We reluctantly agreed and told him we will never use their service again. He said, «That’s okay. We don’t need your business anyway.» I told him he has a, «very stinky attitude,» and asked him how we could even know if they actually had changed the oil. He said, «Because I don’t lie.» LOL!
When the technician finished the work on our cars it was more than a half an hour after closing. He was supposedly the same technician who had originally worked on our cars. We thanked him for being the only honest one among them and tipped him $ 10 for his extra efforts and willingness to stay late. But we still don’t know if they actually changed the oil or filter.
Again, this is the ABSOLUTE WORST experience my husband and I have EVER had with an auto shop.

This place is terrible! I refuse to take any of my company fleet or my personal vehicles to this store ever again. My wife called me crying from this store. The employees had trapped her car in a parking space and left her waiting for 15 minutes while they changed a tire in the parking lot. When she asked to leave the employees belittled and laughed at her. When I spoke with the store manager about the way my wife was treated his response was to tell me to leave the store or he’d call the police! I rarely get as upset as this business made me, I tend to cringe each time I drive by (and unfortunately I live around the corner so it’s daily).
From experience I know that a business is only as good as the way it treats their customers, and I am under the impression that if it were a man that parked there, he we would have been treated VERY differently. That being said, I have sworn off this place for good and continue to spread the word about how they mistreated one of the sweetest people in the universe.