Enterprise Rent-A-Car

I often rent a car or SUV for my job. My place of employment will pay us for the miles that we drive in our own cars. Or rent us a car. I put enough miles on my own personal vehicles, so I prefer to rent a car if I’m traveling more than 100 miles.
The Enterprise in Clermont, FL is located at a convenient spot for me. I go to the Enterprise web site, pick my car, put in my information and pick up the car, SUV, van or truck. What’s not to like? You must remember to leave extra time, as this location is usually pretty busy.
I’ve used their pick up and or drop off service in the past, but gave up on it. It’s way to much of a hassle. Usually the driver is so busy making that service a hassle for me.
That being said, it’s still a convenient place to rent a vehicle.

Super friendly staff and seamless rental experience. I called for pickup at 7:30 today. I was picked up promptly, driven back to the location, filled out all paperwork, inspected the car and was back home in 50 minutes! As always, Enterprise exceeded my expectations. The employees work very hard to provide good customer service. Highly recommend this location!

They rented a car to my brother in December 2014. Collections agency calls him in February 2015 and says he got a parking ticket. Being from up North, he thought maybe it was a sunpass issue. Unfortunately he paid it. Turns out Enterprise gave the Collections agency the wrong info. He recently found out the ticket was issued in July 2013. My brother was 100s of miles away. He calls 352−242−4424 to dispute and the manager was of no help. Now he has to battle to get reimbursed. I wouldn’t rent here. That is too much B.S. to rent a car for a few days.

They picked me up and got me a car when I needed it and that was cool. My car was in the shop and I didn’t know when I would get my car back. My car was fixed by Saturday and I dropped the rental car off when my car was fixed and put the keys in the drop off box since they were closed Saturday and Sunday.
I called first thing Monday to make sure everything was taken care of and that I wouldn’t be charged for Saturday, Sunday, or Monday. If you put keys in a dropbox, in front of their security camera after hours on Saturday they won’t charge you right?
When I called first thing Monday, I explained my situation, I was put on hold for ten minutes. Then hung up on. I called again and was put on hold again, then was told it was very busy and they would pass a note to the manager, that the manager would follow up with me.
I waited all day and received no call from the manager. I called at 4:30PM and again repeated my situation. I was put on hold again. Third time I’m on hold in the same day. I drove from one side of town to the other during traffic and was no longer on hold after 20 minutes.
The manager picked up and I repeated my situation a 4^th time. They told me that I would be charged the weekend (at a reduced rate). Really? That was the first time I had heard this.
What I assume was the manager did reduce the payment to the time I needed it, the guy that rented the car to me was very courteous and professional, the guy that picked me up was really nice too, the long drawn out process to speak to someone to actually do something about it was pretty ridiculous.
After having to go through one of the most arduous 7 day car repairs, I had to make sure the rental company was taking care of me on top of that.

Amazing service from the nicest people I’ve encountered at a car rental business! Sheldon did a wonderful job of making sure all of the bases were covered without being a pushy salesman. I ended up upgrading my purchase a little from what I reserved because he explained all of my options politely and respectfully. When I phoned in afterwards with questions he helped out without a huff. I would recommend this location to anyone looking for a hassle free rental experience with excellent service.
The car was well taken care of too! Clean and relatively issue free. Only the USB quit working during my trip, but that is definitely not a requirement for complaint.

Wait time is too long and just two people to serve busy office seems unfair. Staff is very friendly. Their team member who picks up people is MIA. Almost an hour to get the car to me.

I was concerned when I picked up the rental car because it had just been washed and was still wet which made it harder for me to notice any defects and I’d heard of people getting scammed by rental car companies in that way. I was also concerned because I had to use my debit card and they took out an extra $ 200 security deposit because of this, in addition to requesting that I provide a paycheck stub or other proof of financial backing. My grandmother went with me and was also wary of these things and was being very vocal about it, if you get my drift. I give this place five stars because Ryan, the employee that we worked with, was very patient with my grandmother– He’s a beast soother I think, and because when I returned the car to a closed location on a Sunday I feared the worst so I took pictures of the car just in case. Well to sum this up, I just got my deposit back and they shredded the papers I forgot in the glove compartment before I even remembered to ask. I will be using this location again whether I’m visiting my grandmother and need a car. Thanks again Ryan!

These guys are simply put: AWESOME! We were in town for a few days and we rented a car from them. It was close to where my folks live in Minneola, and they are very professional through and through. We ended up getting there about 15 mins late on New Year’s Eve after they closed, and the kind of business this is: They trust their customers. We hit some traffic so were running late returning from Disney. I have to say it was worry-​free, hassle-​free, and the employees are professional and nice. They even picked me up from my parents’ home for ease of getting the vehicle. Great place to rent a vehicle — avoid the airport fees, and taxes and come here!