LensCrafters

Quick and fast! I made appointment at Costco, went to lenscrafters browse around, saw some I liked and sat down and immediately got service for my husband and I. Aldrin is quick! They take carecredit so that’s awesome. We got both ordered sunglasses and prescription glasses, my husband glasses were out by the time we were ordering mine up. He did have to wait for his sunglasses a few weeks but my order for both glasses were ready in a hour! This place can get busy but browse around and I’m sure you will get customer service fast! Thanks Aldrin!

Walk in… four associates sitting behind the counter chatting away. Ask about men’s frames, get a hand wave in a general direction. Look over for thirty to fourth minutes, zero asks if we needed help. When I approach the counter to ask a question, get the most abrupt «were you ready to purchase?» When informed I had questions, a look of revolted disgust and shock, as though I was asking for a sacrifice of babies. Clearly since I didn’t do my eye exam here, I’m not qualified for even basic levels of customer service.

LensCrafters was a nice surprise to say the least. I am use to going to Site for Sore Eyes in Serramonte just because my mom always went there. I was recommended LensCrafters by a friend and was not disappointed. They are located in the Colma shopping Center right across from Home Depot and right next to Old Navy. Their store is very spacious and they have a wide selection of frames.
I was greeted right as I walked in and ended up getting helped by Aldrin. He was incredibly friendly and was helpful with figuring out what the best options were with the insurance I had. He was able to book me an eye exam upon my arrival and I searched for a pair of frames while I waited. He also gave me enough space where he wasn’t following me around but when I needed a second opinion was more than willing to help. You can tell he wasn’t just trying to make a quick sale and really took the time to get to know the style I was looking for. I ended up going with some sunglasses for frames and Aldrin informed me that I could switch the lenses at my choosing, ultimately giving two pairs for one. The pre-​exam as well as the exam were both hassle free and not awkward. The doctor, though, I forget her name, was very informative in my eye care and future recommendations.
The one thing that separates this experience from others and that I love about LensCrafters was the same day pick up. I am use to waiting at least a week if not more for my prescriptions but was able to pick mine up later that day. In addition, I love the machine they have you put on to measure the optimal location for your lenses as well. I can tell in other glasses that I have, if I look far off into my peripherals where the prescription starts and stops.
All in all, my experience was quick and pain free. I would definitely come again!

I came here in dire need of contacts. I already had a prescription so all they had to do was order contacts for me. I even got a trial pair which I desperately needed. The staff was more the helpful. I had a very quick and pleasant visit. They didn’t have my contacts in stock because I found out that the brand I use is and old brand. Unfortunately I cannot just order any contacts I wanted because I was fitted for a specific brand. Although I have insurance I will be returning for contact lens refitting since my insurance is charging me double the price of what lens crafters is offering.

I’m now having second-​thoughts. My last experience here was not stellar. The prescription wasn’t right and I had to call their corporate office to get some satisfaction on getting things done right. I’m really disappointed by this change. There is a different crew of people working here. Seems they just want to get you in and out the door and don’t want to hear if it wasn’t done right. Hey, glasses aren’t cheap! And why would I be okay if they aren’t right???

This location has lots of options of glasses along with an attentive, knowledgeable, and friendly staff, equating to great customer experience. ⁵⁄₅ no question.

Sorry but I am a little upset because I just got new glasses in October and was told by VSP that Lenscrafters is not in my network for VSP. Wow money hungry. Telling me that they put scratch resistant lenses in my frames and charging me over $ 350 but then letting them get scratched. Tricking me to believe that they take VSP. Well anyways, when I went back to ask if they would replace my lenses, they said sure but we’ll charge you more money. I called VSP today and they told me they are not in the network So I’ll probably go to Costco and get contact lenses. Or maybe just time to change optometrists.

I woke up today and found that my glasses had somehow (still trying to figure it out honestly) snapped at the nose during the night. I was driven to this LensCrafters where I was met by a woman who had turned out to be the store manager and was told that I would have a new pair of glasses by the end of the day. After taking one of the lenses from my broken glasses she went on a hunt for a pair of frames that would fit. Not even ten minutes later she came back to tell me that she found one, took my other lens and had me fitted for the new pair. During this time she told me the price of the glasses and asked if I had been to that LensCrafters before in order to get my insurance. I didn’t but she took my grandma’s AAA card to give me a discount on the frames (which are gorgeous by the way). In the end I was at the store for less than half an hour, had a new pair of frames, and only paid $ 100. 10 out of 10, I will be getting my next pair from them and will be returning for any future problems because of how wonderful they were.

As a former employee at Luxottica (company that owns Lenscrafters) I know the routine very well. Nalani was very helpful to me and my mother. She assisted us with the newest styles. And was very patient with our selection process. I would highly recommend seeing her for ANY advice about eyewear she’s very knowledgeable about her products. Also the great customer service is a big plus. Really made the whole experience at the store wonderful.

Dr. Lee, Angela, and the whole crew make you feel at home here. We have adopted this as our eye care home based on their service. This is my thank you to them.

brittany is freakinn AMAZING !! my heart was set on DKNY frames and no one has them !! super bummed i went to this store and settled for a different brand. loved the frames D&G but still bummed it wasnt DKNY, and i came right at closing, so i knew id have to wait to get them by the next day since i came n 15 mins before closing ! but brittnay being amazing she saw i was bummed and did me a solid and i got my glasses that same day !! and they were closed !! NOW THATS CUSTOMER SERVICE FOR U ! goooo brittnayy

My Mom took me here for some eye glasses. A lot of selection, Nice big store. The customer service here is GREAT. Really nice staff & Charmaine & Justine thanks for the help. Really going to comeback here good stuff great people love the customer service really nice people. Justine helped me find nice glasses I’m happy ! :) Great place Great location to come here to get your glasses this LensCrafters here in Colma metro center

One of the best run Lens Crafter I have ever been to. Today I went in for exam ordered eye glasses and a pair of prescription sunglasses. The entire process was a breeze. Dr was very detail oriented. Really wide selection on glasses and store manager is very personable and will make price adjustments when possible.
Again coming here 2 years in a row. Definitely will recommend to my friends and family.

Just a headache dealing with this place and the people who work here. Giving them 1 star for TRYING to be accommodating.
Mistake #1: The guy sent the wrong prescription of one lens
Result: Wait 1 more week to get it redone
Mistake #2: The glasses came in, but now, there was a scratch on one of the lens. The prescription also seemed way off and much too strong.
Result: Wait another week because they were «out of stock» on the type of lens to get them replaced
Mistake #3: Now with the lens replaced, I was able to take it home — but wait: upon closer inspection, the lens were not well-​fit to the semi-​rimless glasses which caused a lot of tension on my temples. There was also CLEARLY gap between the frame and the lenses.
Result: Will take «up to 10 days» to get them redone
The team here is terrible with communication and seems to need better training.
Initially I decided to come here for convenience — get an eye exam and same-​day prescription with new frames… little did I know that this would take up to ONE MONTH. Seriously? Will not come back again.

They don’t have the largest selection of glasses but they do have a nice range of prices for glasses. Unfortunately I have astigmatism which always adds more to the cost of exams and lens prices but the employees found every discount they could and I really appreciated that. The doctor was incredibly nice and took plenty of time fitting me with new contacts. I did not feel rushed or pressured into buying anything I did not want. I have had mixed experiences at different LensCrafters locations but this specific location gets a thumbs up for me. I can’t wait to get my new glasses!

Big selection of frames. The customer service needs work. There were two guys that helped me, that were amazing. There is a woman here who is always very rude and disrespectful. It’s like. if you don’t like your job, fucking leave it, but don’t treat paying customers like shit. I have to go back now after receiving damaged frames. This better get fixed!

We love LensCrafters! Our son has gotten his glasses since he was 4 years old, and they always make adjustments to his glasses. There was a time when we would come in at least once a month.
My son recently just wrecked his glasses, and because of the warranty we purchased, we got a new frame for just $ 25!
The staff is so patient with the kids, and we always get the best service.

they have huge selections on glasses, but the staffs there are all lacking customer service. they never said hi or offer any assistance. i was just a wandering customer. i left after half an hr looking through all the glasses i was interested in getting. i definitely felt like i didnt need to put down my money to this place b/​c i felt unwelcome.
before i left, i even checked myself what my own insurance covered than bother asking b/​c i already know they are a bunch of lazy people.
to whom it may concern, you guys need to train your staffs to be more friendly and active. i’ve worked at a customer service industry for many years, i will always greet the guest no matter what or at least speak to them if they are shopping around and keep in mind never discriminate people by their age or appearance.
i will NEVER come back.

I had such a wonderful experience just recently that I had to take the time to write a review. I hated wearing the glasses I needed for night driving and distance. Now I love my new glasses so much I forget to take them off, they fit so well, ease the strain and look pretty nice too! Although for the past 20 years I needed to wear glasses for driving, just recently a new night commute made it really obvious that I had to update something about eyesight. The oncoming headlights were painful and I felt that the driving conditions at the highway speed was really dangerous with that amount of vision. Friends who were eye doctors said I probably had glaucoma and cataracts from what I was describing. Painful glare and feeling night blind at 80 mph! Yikes!
Well, all that is gone. The testing was really thorough. Everything was explained. The options to correct the problems were really well explained and high tech. I ended up with glasses so great, with glare filters and polarizations I can’t remember what it was like to be in so much pain in high sun or oncoming headlights. And no glaucoma or cataracts, thank you very much.
I was helped by Rocky and Dr. Lam who spent A LOT of time patiently explaining everything and basically doing a fantastic job. I had VSP insurance, and it covered a lot, I have never paid so little. I was surprised because I needed the add-​ons like polarized lenses. The lenses were ready the next day because I came in after 5 pm, and the frames were the nicest I’ve ever had. Rocky also spent half an hour fixing an old frame as well. Super!
I can’t say enough good things about this experience.

They have the best selection of frames around for a LensCrafters.
The service is kind of ‘meh’ until they are able to figure out, via some advanced human algorithm, that you have the means to pay for a new pair of glasses. Yes you are reading that correctly. After a few once-​overs and sizing ups and perhaps a flash of your plastic or some of your bills, they might acknowledge that you exist. If you want same day service, just walk in with your wallet open and your mouth shut.
Personally, I can deal with this routine pretty easily. IDGAF, pretty much, what anyone thinks about me, much less a retail associate at LensCrafters. I just want to get what I want with as little human contact and with wasting as little time as possible without pleasantries. (The one exception to this general rule is one of the optometrists in Stockton. Without divulging too much, let’s just say I’m very concerned with what he thinks about me, and I want as many pleasantries as I can get. But that’s it.)
But that’s Stockton and this is Daly City and since wherever I go, there I am, this is where I’m trying to get my Chanel, my Gucci, my way too expensive frames with the overage in my FSA account around Dec. 31 any year.
The frames are pretty grip without that tax-​free scrilla, but I get lots of love on my sexy frames on those good years when I plan well. 2013 was not one of those years, but maybe this year will be different.
In other words this is the place to get those fancy frames and names you’re looking for at a LensCrafters with no hot optometrists, walter the fog, dark clouds and snobby sales people. That’s how they do on the peninsula. Now get your pretty ass back to Sacramento in those stunner shades before you get a bad case of Seasonal Affective Disorder (SAD.) lol