Men’s Wearhouse and Tux

I’m in the event business so we regularly send clients to the Men’s Wearhouse for suits and tuxedo rentals so I was a bit disappointed when we went in on a personal mission. We’re attending a wedding next month and my boyfriend needed a new suit. When we walked in, we were greeted right away and asked what we needed help with. We were directed to the suits in my boyfriend’s size and started looking. A minute or so later, a salesman came up and asked if we needed help. We told him we were looking for either a blue, gray, or black suit. He didn’t ask if we had any preferences in brands, styles, price. We pulled out a few suits to which each he’d say something like, «oh, Tommy, that’s a nice brand. CK, that’s a nice suit.» While we already weren’t bowled over by the service, we weren’t really bothered until he started yawning. Over and over and over again, sometimes mid-​sentence. We both work 50 or so hours a week so we understand tired but it was a bit ridiculous. We wound up leaving and buying a suit at Macy’s downtown. I’ll still continue sending clients to the store but I might direct them to try the larger, downtown stores first.

To start this off, Maria and the other associate that helped us (Latin guy) get a 5+ stars, but unfortunately this review is for the overall experience which is 2 stars.
My boyfriend and I walked in this passed Saturday and right away were greeted by Maria. She was super friendly and very helpful. She measured my boyfriend, gave us a white dress shirt to try the suits on with, and also directed us to where his size was. He told her that he does not want to spend more than $ 300 on a suit and she pulled a few suits out that were in our price range. While he was trying on the suits, Maria comes up to me with FIVE different dress shirts and tie combos which I really really really appreciated. She has great taste and we actually ended up getting 2 of the combos she selected.
So my boyfriend likes one of the suits that he tried on and decided he wants to go with that one. Maria and the other associate I mentioned above helped pin the alterations while waiting for the tailor which was very nice of them. The tailor came out after 10 mins, made sure everything was good, fixed what had to be repined and left. I asked Maria if we can have it ready by Friday AM which is FIVE FULL work days to get alteration done. After calculating what had to be done she told us it would be around 2 hours of work to tailor the suit.
So as we are happy we finally are about to be done with this suit shopping thing since we were in there for 1.5hours Maria comes back with a guy that DID NOT introduce himself, but before Maria left she said she will go speak to her manager so I guess that was him (tall lanky guy with facial hair) he tells us that there is no way that the tailor can get the suit tailored by Friday morning. I told him its 5 full business days to get it done and is about 51 hours for 2 hours worth of work. And he just told us to go to another tailor who used to work for Men’s Warehouse that now works in Daly City. This is the best part after he tells us to go to Daly city for alteration he says «OR PICK OUT ANOTHER SUIT THAT FITS BETTER» I was freaking livid! After spending 1.5 hours in this store looking for a suit, get shirts and ties that match, having my boyfriend stand there for 30mins while being pinned you tell me to go find another suit!!! He is lucky he didnt get smacked over the head with the shirts and ties I was holding! You NEVER say this to a customer homeboy!
Anyway we got the suit and shirts and ties and went to a tailor in SF I always go to that said she will be able to get the suit done by Thursday! So even better. Again Maria and her other Associate did GREAT but the other guy needs to sharpen up his customer service skills.

I really don’t like giving negative reviews but what a joke! this place is nothing like the commercials. It was like dealing with a shady used car salesman and not even a good one because I ended up walking out with out buying anything. The so called «salesman» paid no attention to anything I said, he was showing things that costed more then the last item after I told him I didn’t want to spend that much. He kept telling me how often I will need this suit after I told him 3 times that I really have no use for the suit other then for a relatives wedding. I Understand being employed on commission because I have had jobs like that myself, it does not mean that you try rip every customer a new asshole. A little basic customer service and listening to the customers needs and trying to accomodate will get you a lot further. If I am in your store it must be because I need something, I would not mind if the guy tried pushing a tie or a pair of socks on me but this was too much.

I came in 2 days ago to get measured for a rental suit. Everything went smoothly and I ended up spending nearly $ 200 (after a «discount») to rent a jacket, and a pair of shoes plus pants.
Fast forward to today, I come in and try on everything. The jacket was a little tight but whatever, I’m not a very nitpicky person so I don’t say anything. The pants however were extremely baggy and long that they cover 80% of the shoes; it looked ridiculous and basically unwearable unless you work as a clown.
I sit in the front waiting for my pants to be tailored (they can only adjust the length of the pants, not the size of the pant legs). 25 minutes later, they bring me the «altered» pants and to my dismay, they didn’t change a single thing. Excuses were made by the employee and they were not interested in actually adjusting the pants.
Opting out of renting the pants would save me $ 10. Apparently the shoes and shirts cost 180 $ to rent and the pants only cost $ 10? I won’t be using the pants.
From my experience, the workers aren’t much more knowledgable than any other clothing store employees, nor are they interested in helping you look nice in a properly sized suit, but at least the shoes will fit.

SHADY
Don’t come here unless you’ve read the previous reviews.
Only reason I give this place 2 stars is they made my man look like a million bucks. Which isn’t hard because he’s hot.
They work on commission.
They push to sell everything. Unnecessary things. Accessories. T-​shirts. Jeans. Underwear. Etc.
My man purchased an $ 1,000 suit. It’s nice but he was taken for a ride by the sales guy. When I came for the final fitting the salesman was beyond rude. Didn’t like any input from me. Just wanted to push socks, ties, shoes, suspenders, pocket squares, handkerchiefs, THE WORKS. Anytime I would suggest something he was quick to slam me down. For example, I picked out a tie and he told me it was ugly. But then tried to talk my MANLY stud into a fuchsia shirt.
Every shirt the salesman picked out was stained. Same with the ties. As I brought the stains to his attention he got ruder instead of apologetic. They should be taking stained products off the shelves instead of selling them. I feel bad for the people who don’t notice the stained products until the day of the event in which they wear them.
Towards the end of his hour long sales pitch he tried to sell one last product: pocket squares. My man asked how much. Salesman said $ 5 dollars. I pick it up and read the price tag out loud «it’s $ 20 for 1 pocket square». Salesman says: «but it’s silk». Like that justifies his lying.
I saw the salesman had not cut off the loose X stitching on the back of the jacket. I asked the salesman to cut the temporary stitch several times. He never did.
Besides the wallet raping, lying and manipulative salesmanship I was cat called by another sales associate. Twice.
I now understand why they call it the MENS warehouse and not the Suit warehouse. There’s a BROSKI air amongst the people who work here and the image they portray onto their customers. Not feeling it.

Just walked out after working with Carlos for an hour. I was only the spectator, to my husband getting some help finding a suit for a wedding coming up. Carlos was AWESOME. Very nice guy, very attentive, great style of his own and offered suggestions on outfits and combinations. He was super helpful. I can’t get over it. At first going in, he was busy so I was put off standing around but my husband sucks at going in and getting help from people. After Carlos was freed up he came right over to help us out and got to work. It was obvious he loves his job and knows what he’s doing. Very professional guy. I’m very impressed.

They don’t know what their talking about. Try to add on «accessory» fees and when asked what the accessories are the response I got was «their accessories, do you want it or not?» Talk about horrible customer service

Only interested in commission, lacking customer service, new peoe with little training about policy and not upfront with cost.

KC’s initial customer service was great, probably because he got his commission on 2 full suits with accessories, but 1 suit and pair of shoes needed to be shipped to the store. We had an ample 3 weeks before the event we needed it for.
First, the wrong color suit was delivered and was said to be re-​ordered. Minus 1 star.
Then, nothing. No call. Minus 1 star.
So we dropped by the store a week before the event to find that the correct suit was never ordered. Minus 1 star.
I asked if the San Mateo store had it, he called, and said no, so he tried overnighting the suit again. We never got any call. Minus 1 star.
We actually go to the San Mateo store and they have it in stock and get much better service with expedited tailoring since KC dropped the ball and would’ve screwed us for the event.
Oh, and the shoes? Surprise surprise, never got a call for 4 weeks since purchase. We had to go to the store to ask if they ever arrived. Minus 1 star.
Sure, we could’ve followed up sooner, but we have had a busy month, and courtesy calls aren’t too much to ask, right?

My husband and I stopped in today around 10:45am to look for a pair of slacks and a nice dress shirt to wear to a wedding. The associates appeared to be assisting customers but no large parities. We basically what we wanted but we had questions about sizing.
We waited for 20 minutes. We were not greeted or acknowledged in any way. We left purchasing nothing. We will continue to go to the San Mateo location where we get reliable service.

Elia, not sure if that’s how you spell her name, but she is AH-​MAZING! She is probably the only person in the store that is helpful and she deserves a raise. She alone deserves 5 stars.
So why am I giving this place 1 star?
I completely understand it’s prom season, I went to 3 other Men’s Wearhouses in the past 3 months for my groomsmen and never have I been met with such ridiculous customer service. I waited a while just to flag down an associate to just ask procedure on where to get a tux fitting. I finally signed in and was the next appointment in line. After 30 minutes of waiting and the store emptying out, I still wasn’t helped. I asked at least 3 SA’s to check in and they all told me to wait, one even was headed in my direction, saw me and turned the other way. I thought it was just in my head, but I’m sure they were messing around on purpose. It had been over 45 minutes since I stepped into the store.
I don’t want to go full bridezilla meltdown but I held it in and decided to be patient. I waited until Elia stepped in to help. She was with another customer and yet she still helped us out. The other customer was also very nice. Took less than 10 minutes to get my grandfather measured for his tux. Such a simple transaction and why did it take so long?
Seriously Elia, you are a godsend in this place and if you go, you should ask for her! Everyone else was just plain rude.

The service here is really slow. I understand they’re probably pretty busy for prom season, but it’s just painful to come here and do the simplest transaction.

First off, customer service was horrible. When I went there to rent a tux, no one asked me for help. They expect you to go to them first. And second, my tux was suppose to be a slim fit. NOT EVEN CLOSE TO A SLIM FIT. It’s super big on me especially the pants. When I asked one of the Taylor’s if they could fix the pants for me she said, «If it’s fine on the waist then we can’t do anything about it». While other people got their tuxedos fixed. COMPLETE BULLSHIT!

My boyfriend went to Men’s Warehouse in Colma 2+ weeks ago. He bought two pairs of pants. One needs special order because they didn’t have 34 Long in Length. Two weeks pass, we didn’t hear anything from them. He went to the store today and they told him that they don’t have 34 Long. Can they call? Do they think that we forget about the pants that we have already paid? This is not the worst part. The so-​called tailor there did the worst hem that I have ever seen. I post the 2 pics there and hope you can see them before MW deletes them. And, it is not free (?? but you cannot wear them without hem ??) We need to bring the pants to dry cleaner or Nordstrom to re-​hem.

I just had my wedding in downtown SF on March 14^th. My group looked fantastic and I felt my tux was spot on with the Vera Wang Black Collection!
I have to give these guys high remarks for assisting me through the wedding tux gauntlet! Any wedding/​tuxedo process will never be perfect but these guys did step up and I appreciate all their effort. I bought my Vera Wang tuxedo from this location and my group rented theirs from different areas in CA-​San Diego and Walnut Creek. I live in SF and have been to the SF Men’s Warehouse but this location was closer to my office. I’m a suit & tie guy for work but a tuxedo is another affair, and these guys have experience and knowledge to provide you with honest input and help. –Thanks for all your help! –P

Stopped in at the Mens Warehouse, Colma, Sunday, ¼/​2015, to look for two navy suits on the last day of the advertised 2-​fer sale.
The Mens Warehouse at Colma lived-​up to all our expectations. In particular, our salesperson, «Jonathan», sold us two awesome navy suits, a pair of dress shoes and two shirts.
Jonathan was an awesome resource helping us with his knowledge of current styles, sizing, and great deals for business and corporate work attire, and was able to meet the diverse needs of our 22 year old for his first corporate job, and me, as a 25 year corporate business executive replacing a prior staple of my wardrobe.
Thank you Mens Warehouse, Colma, and salesperson, Jonathan!

Well they are better than the Men’s warehouse in San Francisco on market but that’s not saying much!
We only had 1 person helping us there who was good out of SEVERAL interactions at this location before & after out wedding.
The sales reps frequently complained about either their job or about other customers to the point I was afraid one of them thought I was her therapist!
This location really needs to train their employes on more professional customer service!

Usamn was friendly, swift and very helpful! Love this guy! My wedding is in three weeks and I can’t wait to see how it all turns out!

TRY THE TUX BEFORE YOU LEAVE, GET IT SIZED, AND GO EARLY BEFORE IT GETS CRAZY.
*****For the service and help; ***For initial fitting
Tux rentals, although sized is still not «one size fits all». Fortunately I came in when it wasn’t busy, like early afternoon and not on a Thursday through Sunday. The tux was put on with the shoes I’m planning to wear (got sized with the same shoes). Adjustments were made here and there. ISSUES:
Pant legs: both were too long and one was a little longer than the other. Jacket: both arms were too long. Needed to get sized. So it was measured, marked and sent to the on-​site tailor. Came back in 30 minutes and tried everything again.
Pant legs: one leg correct and one leg still a little long (you would figure that pant legs would be the same). Jacket: one sleve is fine and the other was not straight. Got remeasured, sent back to tailor, waited, put on pants and jacket. Pants were OK, not perfect but close enough. Jacket sleve was straight. Also asked for this to be pressed since you can see the seam lines where the adjustments were made and the lines were taken out. Also, asked that the jacket collar be pressed so the felt behind the collar won’t show. This was all done and I hope the jacket lasts through an event.
So this was a 90 minute commitment to get properly sized and at least it looks decent.
HINTS: Go there when they open or as early as possible. It gets busy and the waits are longer later in the day. Pick up your tux as soon as you get the notice. Don’t wait to Thursday or Friday for a weekend event. It gets really crazy then and you won’t get patient service. Try it on. I’ve seen many high school kids with tuxedos that just don’t fit right, usually it’s the pant legs that are really long. You can tell that they picked it up the moment before the event and ran out with it. Give yourself time and wear your patience. Good luck!

I’ve wasted an excessive amount of time following up with my order, shipments to other MW locations, and trying to get details straightened out.
I will NEVER shop here again or recommend Men’s Warehouse to any of my friends.
Lack of integrity
Lack of follow through
Lack of customer service
Lack of organization
Spend your money elsewhere.