Safelite AutoGlass

My experience with this business started off great, but ended poorly. I needed a cracked windshield replaced and made arrangements with my insurance company to use Safelite on Centennial.
Soon after making the appointment, I realized I needed to change the appointment time. Changing the appointment online via the Safelite web site was an extremely easy 2 minute job, and I got an email confirmation. That was impressive.
I arrived at the time of the appointment and checked in. A service person went over my car with me to note any pre-​existing damage. I like that they do this, although the employee was in such a hurry that he mistakenly noted a small sticker on the rear of my car as «damage».
The waiting room is fairly nice, with a TV, snacks, and drinks. They even recycle aluminum cans, which is a plus in my book. It is very loud in the waiting room, though, between the two receptionists doing their job and the TV blaring out «The View».
An hour and 45 minutes later, the job was done. The service person assured me my car had been cleaned, and made a special point to tell me they had wiped down all my windows and cleaned the interior, even though he acknowledged the car was spotless to begin with. A manager-​looking type also made a special point to tell me how my car had been cleaned.
My car had been extremely clean when I brought it in, and now I have two people telling me how they had cleaned it. You’ll see why this is important in a second.
I signed out, retrieved my key, and went out to my car. Even before I opened the door, I could smell a sickening perfume smell. Once the door was opened, the stench was overpowering. The had apparently sprayed some sort of cleaner in my car, and the cleaner smelled like a French cathouse. I had more errands to run, and despite driving around the rest of the afternoon with all four windows down, the smell lingered. In fact, by the end of the day, it had permeated my clothing. Nice.
Well, at least they cleaned up their mess, right? No. There was a big glob of black adhesive/​grease on my glove compartment door, the interior was covered with little specks of rubber where they had sawed out the old windshield, and the ivory-​colored fabric trim on both A-​pillars were literally covered top to bottom in black fingerprints.
Just as icing on the cake, the exterior windshield trim was not aligned correctly, and the car was returned to me with the steering wheel pointing down toward the seat and the power seat adjustments changed drastically from where they had been.
Did I take it back and have them fix it? Heck no. «You did such a wonderful job the first time, why don’t you take my car back and screw it up some more?» Clearly they had no attention to detail and no pride in their work. Plus, I was deathly afraid they would try to «clean» the interior with more of that perfume-​y poison. I spent a half hour fixing all these things myself when I got home, and I sure won’t be going back. FWIW, this is the fourth windshield I’ve had replaced in the past 6 years. The three prior windshields had been with other businesses, and I never had even the slightest problem with those installs.
EDIT — A week later, I have discovered that the tech pinched off the hose to my windshield washers when he re-​installed the windshield cowling. The windshield washers no longer sprayed. I had to disassemble the cowling and fix the hose. Another 30 minutes of fixing a botched job.

A crack showed up in my windshield over the holidays. I called on a Saturday and they were able to come to my home to replace it on Tuesday. Peter was very friendly and professional and arrived at the beginning of the 5 hour window. His work was excellent and fast! And he even took care of the dog prints on the other windows for me when he was cleaning up at the end. Very happy with the experience I had with Safelite today.

Gavin was great Very professional, and informed me of everything I needed to know regarding any issues before staring the work on my Jeep. I made the apt on a Monday but nothing was available until Thursday (wish I could have been sooner) But the service of Gavin was GREAT!

We recently notice a small chip in our windshield. Went online with Safelite and scheduled a repair at our home. Gavin arrived promptly on time and completed the chip repair in a very conscientious fashion. He also cleaned the glass and vacuumed out the car.

Having lived in the country on dirt roads for years, we have had several windshields installed in our cars & trucks. In the beginning, we used various vendors, but after using Safelite the first time, we won’t use anyone else. Always prompt & couteous

I had a windshield replaced though the Safelite Mobile, dispatched from the location on Centennial Blvd. in Colorado Springs. The windshield they installed had imperfections in the glass, which caused the rain sensor on my Jeep Grand Cherokee to not function correctly. When I went over a minor pothole, a stress fracture immediately appeared on the driver’s side. It was a straight line fracture with no chip or strike mark. Today, I took the afternoon off of work to be home for a mobile warranty repair. I was told by the representative of the company the repair would have to take place inside my garage, due to the cold weather. No problem. So the technician «Jimmy» showed up at 3 pm and, without looking at the vehicle, told me that he didn’t do work in this weather, and that my garage was probably not warm enough to prevent sealing. My garage is 65 degrees and heated! When I told him that it was warm enough, he walked up near my Jeep, glanced at the windshield, and said, «50÷50 it a stress fracture or not. Take it to a shop, and they’ll make the call. If I am wrong, that’s the way life is.» He then got in his truck and drove off. Really, if you didn’t want to work this afternoon, than just take the day off. So after calling customer service, I am told that if I want the windshield reviewed, I will have all the way out to their service location, and then schedule yet another day and afternoon appointment after that to replace the glass. No thank you. Your terrible service and substandard product have guaranteed I will never do business with your company again.
Updated — Today I had the windshield looked at by two other glass shops. It is indeed a stres fracture. Thank you Jimmy, for wating my afternoon, and thank you Safetile, for dishonoring your warranty.

This is a new location as of July 2014. I made an appointment online to have my windshield replaced the next day. When I arrived they had my information printed out and ready to go. I just needed to sign the work form and they got started right away. The amount of time they said it would take was accurate. The quality of work was excellent.