Mediacom Online

Decided to upgrade my Mediacom service to supposedly increase download speed to 50mbps. Well after upgrading I only speed test around 17mbps! Also I have to reset the modem 20 – 30 times a day!
DO NOT GET MEDIACOM GO ELSEWHERE BECAUSE THEIR SERVICE ABSOLUTELY SUCKS!

Constant, ongoing, never-​ending, consistent, endless, nerve-​wracking, program-​interrupting, modem-​blinking, nail-​biting Mediacom! Just. JUST … when I have a week without anneeee problem-o’s, CRASH! Down it goes again. And then, teasing, flirting, hair-​tossing and eyelash fluttering, it comes back on again! Repeat dozens of time in four years. See, it’s like this, an analogy I have shared with Mediacom’s Technical (cough) Support (ack, sorry, something in my throat.). Imagine you are taking a shower. Soap in your hair, lather, well, wherever you lather, you get the idea. Singing, even. Without warning, the water turns off. Nothing, zip, nada. Zero H20. You drip your way to your phone, call the water company and scream. «We apologize for the service disruption; perhaps you should replace your faucets? We can offer an upgrade to your current faucet installation.» «It’s not a faucet problem,» you reply «It is you, the &8@4) water company!» Okay, okay, so you get the gist. Our Internet is like water in our 2016 lives, we don’t want to have to think about it, negotiate with the providers of it, or risk either drought or drowning. In Columbia of M is for Misery Missouri, it’s either Mediacom or, at bottom feeding bandwidth, Socket, or a dish.

Started having issues close to the 90 day mark (when you can cancel) and was promised assistance with the issues. If I would have known that it would take a month for me to get the proper assistance I would have canceled. Instead I have had to deal with this joke of customer service where apparently they don’t keep or have access to customer records. I have talked to at least 8 different people on multiple occasions. I have had intermittent internet through the first have of November which gradually got to the point of ridiculousness and had a tech come out before Thanksgiving. Since then I have had virtually no internet. Even though I discussed this with them I wasn’t given the proper credit on my bill. I called to have this fixed, but I won’t know or see until my «next» bill and therefore have to pay this full amount. The issue is their router which I was told was coming last Tuesday (about a month after having serious issues). After it didn’t arrive I was told it should be here Monday and then I was told it was Tuesday. Guess what?! Still isn’t here. Now I am waiting to finally get the package just to find it is the same type of faulty router that won’t work.

Oh Mediacom, how do I hate thee? Let me count the ways.
I hate thee to the depth and breadth and height of the incompetence of thy service people
who caused $ 500 of damage: shorting out our printer and router when came to «fix» our service
I hate thee to the size of the bill that keeps growing due to bait and switch pricing
I hate thee with the regularity of the outages that arrive after every storm, when we have people over to watch something, and each time we really need the internet
If only the regulators choose, I shall but hate thee but a little bit less after the death of your monopoly

I am CHANGING my review’s score for Mediacom because they have bee extremely difficult for me to deal with and their employees/​managers lie to me. I have been trying to make amends with Mediacom since June. It is now August. Long story short, I had to leave the apartment where I signed up for the service. I didn’t have the opportunity to collect my things, so they charged me for not returning the modem, which I can understand. However, Although I wasn’t receiving service at the apartment within the 90 days, they still want to charge me the early termination fee because I didn’t tell them I wanted to cancel. At the time, I had more going on and calling Mediacom was the last thing on my mind. Let me also say that I was extremely confused because I called a multiple number of times in June and they said I wouldn’t be charged for the early termination or for that month I canceled because I gave a 7-​day notice. After some more phone calls, a girl told me that if I returned the equipment they would take away my early termination fee. I decided I would pay for the equipment, so I wouldn’t have to worry about dealing with this company and trying to avoid the ETF. I called again, this time to pay, and the guy on the line advised me not to pay, because it was improbable that they would take off the ETF. He emphasized the notation made on my account, which stated that they MAY take off the ETF. He asked if I had documentation that I was not at the apartment within the 90 days, which I had. I made some calls and had the documents faxed to Mediacom with my account #, name, and phone to call me back. They never called me back. I called again after a few days and they said they never got anything. The lady told me that the number I faxed to was incorrect. She gave me a new fax number and I arranged a fax to be sent there as well. I never received a call back, and I even have a copy of the documents sent through snail mail. On top of me not being at the apartment within the 90 days, I was also out of state, where they do not provide service at all. I don’t think this company cares about their customers and I am pretty tired of playing phone tag. I wish I never put the internet in «my name». This was my very first time paying for internet and bills, in my first apartment, and it’s a complete headache. The only thing that didn’t change was it’s pretty easy to get a person on the phone. If that person is going to actually solve the issue within that phone call, well, that’s a different story.
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I felt the need to review Mediacom because of the amount of bad reviews here. This is this INTERNET page and a lot of the reviews talked about their cable services which shouldn’t be relevant to the internet they provide.
I ordered the 60-​something dollar-​a-​month package. I have to agree that the internet went out very often during peak times. I think this is because of the amount of college students in the Columbia area trying to get online at certain times of the day. I am a gamer and I found this to be extremely annoying because I would D/​C mid-​match. However, it wasn’t so horrible that I wasn’t able to use it at all. The outages lasted for a maximum of 1 hour and a minimum time of 2 page refreshes or something. I would just do something else besides go on the computer. I had an online class that I was taking, but the internet never crashed when I was completing my work so I feel as if gaming put a lot of stress on bandwidth and caused the internet to go down. I was also gaming with my room mate, so the demand would have been doubled.
What I would like to disagree with is the customer service. In my experience, the customer service has been better than customer service I’ve had to deal with in the past from other service providers. As long as you keep your account information stored, which any person should be able to do, they will put a person on the phone for you to talk to.

Wish there was less than zero stars. Fuck this bull shit company. Their website boasts completely misleading claims and the service they provide is barely worth having at all. No morality, honesty, they don’t care about their customers a single bit.

I have to say this company is only rivaled in poor quality by the slumlords who rent mold filled apartments with leaking water everywhere. Try and get satellite if you can.

New internet service was fast… for about 30 minutes out of every hour… then down with no connection the rest of the time. Cable intermittent with weak signal. Canceling service. Very disappointed.

Stay Away!!!
After 6 months of random channel outages and dealing with what might be the worst customer service posssible (hour long hold times, operators switching you without warning when they just don’t feel like helping you with your problem), the final straw came when Mediacom suspended our internet service without warning. After a day long of trying to figure out what had happened with no help from their witless agents, I finally gave in and canceled our service, switching to Centurylink and DirectTV. I thought the ordeal was over.
But alas, no. MediaCom insisted on charging us for our Internet service for the entire month. Yes, the Internet service that they suspended us from. They refused to prorate our bill to when THEY canceled our internet service, and charged us for internenet that they were not allowing us to access.
CenturyLink on the other hand? Can’t recommend it enough. Much faster service even though we are paying far less than we did for MediaCom. If you live in Columbia, the choice is obvious.

Terrible. Terrible. Terrible.
Don’t go with Mediacom!!! We are limited on services here in Columbia but they aren’t worth your time or money. Customer service is awful! And when they first came to install our service, they drilled a HOLE in the FRONT of our house, without asking. They came out several days later to fix it but the service has been absolutely terrible… outages all the time for no apparent reason, bad modem and they said we would need to purchase a different one if we wanted better service. I could go on.
Don’t do it!!!

Poor customer service when you call in, they talk to you like your an idiot. Charging a premium prices yet the service connection is still poor, then they blame it on «Noise in the area.»
Save your money!

If I could give a zero I would. Worst customer service I have ever experienced in nearly FIFTY years of life. They blame the customer for outages, lie, lie, lie. No employee seems to know what they are doing.
They will give you a DVR that looks like it has been thrown against a wall a few times.
Need service at your home while your TV/​Internet is out. Good luck-​you will wait at least a week.
AWFUL AWFUL AWFUL

The Medicom support line is saved in my cell phone contacts list, and is my second most called number after my wife. Not sure anything else needs to be said.

DO NOT GET MEDIACOM! This is the worst cable/​internet provider I have ever experienced. They have terrible customer service, outages happen regularly, and no one can fix problems that occur.
Unfortunately, they do have the fastest DSL in Columbia, but the increased speed is not worth the increased headaches.
There is a reason that Columbia has one of the lowest cable penetrations in the U.S. – it’s Mediacom!
Here’s our latest «customer experience.» Our DVR stopped working. It wasn’t just we couldn’t watch recorded programs – no all viewing was interupted with a blue screen that kept appearing to tell us our DVR service wasn’t available and providing a number to call. When we called that number, they told us it would be a week before someone could get to us and they didn’t know how to make the blue screen disappear.
Once a tech arrived, he spent nearly 4 hours at the house attempting to fix the problem. He replaces two units that appeared to work until they connected to our account – then the mystery blue screen reappeared. It stumped him as well, so he left to consult with his supervisor.
That was two days ago and no one has called, followed up or shared anything with us. It took 15 minutes of trying to get through recorded prompts and automated messages telling me there were no outages in my area to get a person on the phone who also had no clue what the status was.
Stay tuned to see if we receive any of the promised credits for lack of service, actually get our DVR back working or if we are still a Mediacom customer.
We need serious competition to get this service improved!