Pop-A-Lock

I’m really surprised at the lack of customer service and the bad business practice. I’ve used pop-​a-​lock in savannah, GA and had a great experience. So it was a no brainier to use them to change the locks on my home in Baltimore. I’m in the military and stationed in GA and needed to get my home rekeyed after the tenant moved out. I was promised a call back 3 times and never received 1. Not sure why there are no repercussions for this but the customer service rep on the 3^rd call advised that she sent a message and there is nothing else she could do, if he didn’t call me. That’s a shame and that’s a poor business practice to have.

I would like to thank all of are customers for using popalock the #1 locksmith company

Horrible Business. Find someone else! We were locked out of our house in the middle of the day. The phone operator, (who I’m pretty sure was somewhere else in the country) told me a tech would be at our door in 45 minutes maximum. Long story short it took over 2 hours for him to show up. He spent a half hour trying to open our front door and he was UNSUCCESSFUL. We have a VERY standard doorknob and the deadbolt wasn’t locked. I repeat, HE COULD NOT OPEN THE LOCK. My wife threw a brick through our back window to get in. Then the guy acted like he was doing us a favor by not charging us, as if I would have given him a dime. The people on the phone were not helpful at all. AVOID!!! **** In response to the manager’s comment below: I am not a scammer, my current residence is in Columbia, MD and I really tried to hire Pop-​A-​Lock. Hopefully this posting will keep other people from wasting their time.

Hell yeah there in 20 minutes done in 5 and $ 70. After forking around with friends family and insurance company. Next time I wi

I drove to this location and looked around for about 10minutes to only find out that they don’t have a location here. I called one of their numbers and the person who answered simply recommended me to someone else (45mins away), he didn’t even ask any questions. Based on this experience, I wouldn’t recommend.

These guys are efficient and prompt. And reasonably priced.
While we were vacationing in Texas, someone tried to break into my used SUV. The locks were jimmied. So, my partner couldn’t even insert his key to open the door. So, we needed someone to open the SUV so we could drive it to a shop.
So, upon the recommendation of another locksmith, who was charging higher, we called Pop-​A-​Lock. Told us that they’ll be there within an hour and the whole service would be $ 49 bucks.
Came in and did the job and left. All less than 10 minutes. Simple and efficient. Of course, it cost us a pretty Ulysses Grant.