Monro Muffler Brake & Service

They quoted me the best price for an oil change so I went there. Took an hour, and the guy (didn’t catch his name) was polite. He recommended a few things, but wasn’t pushy about it. JiffyLube on fifth should take notes.

Buyer beware! Like the many other reviews, they want to replace many things on your vehicle that aren’t needed. I’m sure what keeps them in business is being open on the weekends. I made an appointment for an oil change and when I went in I was grossly misquoted for brake pads. A few hours later, I drove off the lot and there was a horrible screeching sound. They apologized profusely for the «hardware issue» and asked me to come back to make sure the lug nuts were tightened! What?
Run. Run away and never return.

Same as other reviewers. Suggesting very expensive unnecessary repairs. Have heard this from others too. Good for oil changes and basics though.

Just spent over $ 100 replacing a headlight and 2 other bulbs. I was a little shocked by the cost, so I did some research. The bulbs would have been less than half the cost on Amazon. I’m glad I had this experience and took a look at other reviews before having my brakes replaced.

I guess I should have read the other reviews before I went here. I was in a rush about to go on an out of town trip and my car was making strange noises, and I was definitely taken advantage of. I have taken the statement of work they did on brakes and replacing tie rods to two other locations after I was told by several people I was overcharged. Both other shops came in between $ 150-​$ 400 lower. They would not accept my first try at their ‘best price guarantee’ because it was a smaller shop (even though they didn’t tell me that originally and it says that NOWHERE on the website). I will be trying again with the second estimate. Even more infuriating is that I was told by both of the other shops that they would be shocked if I really needed the one caliper replaced which was $ 300. On top of all of this, I had to take my car BACK in after it was originally ‘fixed’ as it was making the same exact noises and they said it was just a matter of adjusting a panel that was rubbing… which really makes me wonder if ANY of the work they did was necessary. DO NOT GO HERE.

I found the same problem as the other reviews. They gave me a $ 2000 estimate for struts, brakes, defogging headlights and flushing antifreeze lines. They said the struts are recommended to be changed at a certain mileage– they’re not– and hey said one brake line was leaking– it wasn’t. Luckily we have a family friend that is a Subaru dealer in Cincinnati and I took it there for a 2^nd opinion and nothing was wrong at all. I don’t have a problem with a mechanic recommending maintenance that may not be necessary but may help, but straight up lying about things like leaking brake lines is completely unethical. I do not appreciate that they seemed to assume that they can take advantage of any woman who walks in their store. My female friends have had similar experiences here, I would like nothing more than to see them go out of business. Do not take your car here.

All they want to is replace items that don’t need replaced. They told me the front axles needed replaced, that the boots were torn and it was leaking grease! Also said it needed brakes all the way around. The quote on the axles were crazy. $ 300 each. I found them online for $ 125 each. I took the car to Grismer for a second opinion. Axles are fine, boots NOT torn. Only front brakes needed replaced. STAY AWAY from Monroe in UA.
Another time they swore the engine mount was bad. Again, second opinion at Grismer found that mount was fine and it was working as designed…

Horrible. Told me my tire could not be repaired but I went to a different shop, taking tire and wheel with me. The other shop plugged the road hazard hole and got me on the road in 20 minutes for $ 30 instead of $ 195 new tire cost. Monro clearly just trying to sell me a tire, not helpful.