Baskin Robbins

Normally there service is ok, staff are not the most personable, in my opinion they are just there to get a pay check, hard to want to give a tip with that type of service. One night me and my daughter were very eager to buy icecream (for her birthday party) from them and we were going to spend over 100 $ in this purchase, it’s was about 9:55 and my daughter and I were going to arrive at about 10:02 or 10:04. So we called the store and informed them that we would be there merely 3 minutes before they closed. And they told us they could stay open for 3 MINUTES so my daughter and I could get the icecream, we even told them we would pay extra and they refused, this was disappointing to me and my daughter and we now have to go to our local Safeway and pay EVEN MORE than we were hoping and they couldn’t just wait 2 – 4 minutes, they probably would have made over 160 $ on us, we were not rude at all and even when they told us no we weren’t rude, it’s my daughters BIRTHDAY PARTY and they could stay open just a little bit longer! At this point I took the phone from my daughter and decided that I was going to talk to the manager because I could not believe the manager would walk away from that kind of a sale, and that IGNORED MY CALL, this was the height of rudeness and don’t think I will be coming back.

Always clean and ready to serve. Customer service is great, I always leave this location satisfied. Todos santos is a great area as well, for families or couples of just walk around and chill. Very nice farmers market on Thursdays as well.

So it’s 4:50 PM on a Tuesday with a sign saying closed went for manicure you can’t be serious I hope someone from corporate sees this cause you lost money for the day and my business going forward. Funny thing the sign at the door says the hours and no where does it say hours may change based on needs of nails. goodluck with that business model when cream opens in a couple weeks you won’t be around for long

Great location, by the park. Only issue was with a recent visit where, we were the only customers and were ignored for 5 minutes while the worker spoke in their cell phone.

My favorite ice cream in the world happens to be their Strawberry Cheesecake… bummer is that you can hardly get it! Why advertise a flavor and only sometimes carry it? I’d be a true patron if I could count on BR31 °F having all the flavors available.

Came in to redeem my free birthday scoop from an email I was sent by Baskin Robbins. Went in and ordered a single scoop on a sugar cone and was going to pay for another single scoop for the BF since I was getting one on the house. We were helped by some girl named Mini and when it came to paying, I handed her my phone to show her the email. What she did next was unprofessional and appalling. She literally took the cone from my hand and asked if I licked the ice cream already. I said yes, so she threw it away without any explanation and rudely scooped me a much smaller ice cream portion. Where’s the common sense in that?! She already cost Baskin Robbins more product by throwing out the initial scoop of ice cream I had in my hands for her own mistake! If she explained what she did wrong, I would’ve paid for the extra cost if necessary. In addition to the mini scoop she gave as a replacement, her brain was mini due to her lack of customer service and common sense.

Ok ok I’m pissed. I’ve been here a few times and every time I order a Sunday or a Specialty ice cream creation they blow it. It’s no where looking like the poster and it has only about half the ice cream that should be there. Stick with the milkshakes that way you only get ripped off a little and not a lot.

The only good thing about this place is the ice cream and their speed of service everything else sucked. The employees looked irritated with each customer and you could tell all they cared about was getting the 15 people in line out the door and out of their face. I had no time to look at the menu, try any samples or ask any questions because I was so rushed. The place was not clean, the floor was gross and had sample spoons everywhere.

31 flavors plus soft serve??? What more can you ask for in an ice cream place? Staff is always friendly store is always clean.

The girl who helped me just stared at me and didn’t ask what I wanted didn’t even acknowledge what I said. Just went and made it. Didn’t even ask if I wanted to try any thing. Bad experience here.

Ever since last year’s launch of Bananas Foster, I have been looking all over for it. I emailed HQ and they directed me to call our local Baskin Robbins locations. I learned that it was a seasonal spring flavor.
I called three different locations in the Concord /​Clayton area and requested the flavor as soon as they see it on the order form. The only one who went above and beyond in addressing my request was Juan, the manager. He took my number and mentioned he will call me if it is able to be ordered and when it comes in. He made my day on Friday when he said it has arrived at the Todos Santos and Pittsburg locations. I am super impressed with his level of follow through.
I hope that it becomes a year round flavor. I am not much of an ice cream person. Bananas foster made me a huge fan of Baskin Robbins and Juan made me a lifetime customer because of his service. Thank you.

Great weekend outing with the family. With the park across the street you can grab a sweet treat and head across the street to enjoy it!

Big sigh. .. Next week is Halloween, which means that not only is summer long over, but the hot weather is gone and the weatherman is talking about rain in a few days. So ice cream season is almost over…
Not that this will stop my ice-​cream-​loving family from coming here. Especially on Tuesday nights, is it now $ 1 or $ 1.50? My school-​age daughter likes the flavor named after one of her favorite girls, Strawberry Shortcake. I’m giving it one star because they don’t have garlic flavor. .. wait, that’s not fair…
Baskin Robbins is a good diet buster. Its famous 31 flavors, inviting atmosphere with both indoor and outdoor seating, and location across from Todos Santos Plaza, make it a place to stop «just this once.» Then the dieter stops in again tomorrow, «it won’t hurt.» Next day, «this will be dessert after the Hot Dog Palace.» Next day, «what diet?»
It’s what you expect an ice cream parlor to be, at pretty good prices.

Not satisfied. Wanted to bring my daughter for a treat, and I was craving a fudge sundae. When we arrived, first thing i noticed was the filthy trashcan and tables outside, the door wasn’t clean, and the inside was a bit cleaner. Besides being turned off by the uncleanliness, the staff was pretty friendly and attentive.
Im not sure if the young girl who helped me was just new and didnt know how to portion a sundae, or if she just didnt care. But when i pay for a hot fudge sundae, i want a hot fudge sundae. She got my two scoops right, but when it came to the toppings, it was a disaster…
There was about one dry, cold drop of fudge on a double scoop sundae. I was craving the fudge. Big disappointment. Then the whipped cream… hardly any…
Then she skimped me on the additional m&ms i paid for… like seriously. I had to ask her if that was all i got? She said yes, and i kindly asked if i could pay for another extra scoop. She added some more. Now its enough… great…
I just wasnt satisfied with the lack of fudge and having to pay for extra m&ms knowing that she should have given me enough without having to pay for extra…
She either needs to be trained on portions or give a little more care to detail when making these sundaes. Customers pay for what they want, and paying for a fudge sundae and being skimped on everything and having to pay extra and still not being satisfied is highly disappointing. The dirty store didnt help.

Always super nice, even when I am taking FOR-​EV-​ER to decide on my scoop flavor. Great deal for great ice cream.

Although there staff isn’t very friendly, they are quite quick. I miss their 1 $ scoops! That extra fifty cents just kills me every time. I sound cheap, I know, but I know some of you miss it too!

This place is dirty — walked in and the staff was busy with their friends; not even a nod in our direction for the first 5 minutes. As I looked around, I got the impression that the place just wasn’t clean. I don’t know if it was the young staff who clearly didn’t care or the lighting, but I was more and more uncomfortable the longer we stood there.
We ultimately didn’t order anything and walked out. We won’t be going back.

A good friend of mine always says it isn’t good ice cream if you can’t chew it — which I thought was insanity, until I thought about it and realized how right she was. Get ready to chew!
While they no longer offer the famous Dollar Scoop, their prices are still great! Always busy at night, especially during the summer months when people hang out in Todos Santos to enjoy the park and free shows, but they have a great system for getting people through the line and out quickly.
And besides who doesn’t love B&R/31 Flavors! This place always rocks. Most recently I tried their Oreo n’ Chocolate, cookies n’ cream with chocolate ice cream. UNREAL. I also love their Gold Medal Ribbon and World Class Chocolate, those 2 make a killer 2 scoop sundae. And you can never go wrong with their epic ice cream cakes, or a clown for when your inner child needs a little love. :)

It’s old school baby, been around for a while and still serving up great ice cream and of course lots of flavor choices. I went for the salted caramel because I’m pretty much a caramel freak.

Let me tell you how my visit to Baskin Robbins went from «WE’RE ALWAYS GOING TO THIS BASKIN ROBBINS FROM NOW ON» to «I’M TOTALLY GOING TO SUE THIS COMPANY»
My cousin drove my loverman and I to get froyo at this place we went to last year. I mean my loverman and I walked and she drove and met us there from Happy Roll. Haha. The froyo place was no where to be found though! Then we just sat in her car and people watched until we figured out what to do. She told us there was a Baskin Robbins near by so my loverman called them to see if they were still open.
Then she drove there and we arrive to the jankiest Baskin Robbins I’ve ever seen. It looked like a counterfeit Baskin Robbins. Haha. I’m really surprised at how cheap the ice cream is though! Only $ 1.50! Also they gave us the biggest scoops of ice cream I’ve ever seen! I got some almond flavored ice cream and my loverman got the strawberry cheesecake flavor.
We’re sitting down, having a ball, and all of a sudden I see a hair in my ice cream. I, TIFFANY! VAN, HAS FOUND ANOTHER HAIR IN HER FOOD, MAKING IT OCCURRENCE #679. I told one of the employees and he was like «what? you don’t want it anymore?»
He wasn’t even going to offer me a new one or a refund or anything! WHAT THE FUCK. I asked for a refund and he said he couldn’t give me one and my loverman asked if he could give us a new ice cream instead and they obliged. I was so pissed. It took all I had to not scream out THERES HAIR IN THEIR ICE CREAM! DO NOT EAT HERE to all the customers. I am very surprised at myself for not doing so.
I ended up getting a new scoop of Mango ice cream. Homph. Homph. Homph. As I was eating it, I was totally paranoid there would be another hair in it. It reminds me of the time I drank hot chocolate with a million ants in it and I called Nestle to complain and they gave me coupons for free hot chocolate. WHY WOULD I EVER WANT MORE HOT CHOCOLATE AFTER THAT. Then I had to throw half of it away as I reached BART anyhow. Whatever. I’ll be back since I’m a fatass and they have the best ice cream deal I’ve ever seen.
You win this round Baskin Robbins.