California Check Cashing Stores

So I have two checks amounting to $ 500.00 I head into California check Cashing Wednesday evening
on Willow Pass Rd. I go to the next available window clerk, an older woman with a snooty attitude. I have my ID and signed checks ready so I hand these off under the 2″ thick glass to this woman for cashing. She takes them and on her computer she attempts to bring up my account. And while doing this she asks if I had been here before. I said yes many times. She doesn’t find me right away and immediately cops an attitude and looks at me like I’m a liar or something. Then she runs my driver’s license through the machine on her desk and finds my account/​transactions of over 10 years. With her feathers now ruffled she begins interviewing me on the contact information that I supplied years ago. First she asked if my telephone number had changed so I updated my telephone number. When she asked for my current address I told her it hadn’t changed and I had to remind her that she already had my current driver’s license in her hand. Then she wanted to know if I still intended to use the same references of people and if their telephone numbers had changed. Then she starts naming them. That’s when I said I’m here to cash 2 checks not get interviewed by you. She went on to say that she was only updating my records. I told her to mail me something; I’ll fill it out and send it back. I didn’t have time for anymore questions. I told her to please just give me back my stuff so I can go elsewhere and cash these checks. She actually acted like she did not hear me and continued inquiring on. So again I said I’ll take my checks and I.D. back. She finally gave them back to me but not before curtly asking me if I wanted her to complete my transaction, I left there and went to Californian Check cashing on Monument Blvd. and that woman is very sharp. She didn’t interrogate me and I was out of there quickly. That Woman could teach the other Woman a few things about customer service

I used to go here for years, just because of the location… After today I will take my business to pleasant hill. They don’t train good customer service at all. I have run into a few good people behind the counter, other than that they Are so rude in person and over the phone. I called in today to get an answer to a question and the young woman on the phone kept cutting me off and being super sarcastic. Once they stop hiring ghetto children, I’ll come back.

This place is GREAT for what I need and that is a place that gives me quick access to my money from checks written to my business at a reasonable rate. After five years and over 100,000 dollars I’ve used many companies and many locations and the willow pass store is the best! The staff is friendly and fast and the rates are reasonable. If I wanted to wait three days I would use a bank but these people give me instant access to ALL my money. On a side note the girls that work here are exceptionally pretty as well!

I come here only for the Western Union. I have always received quick and professional service. No issues what so ever.

All I can say is almost every employee here at this particular location is the rudest and most unprofessional people ever. The employee make it seem as of u bothering them, and the way they speak to customers and carry themselves is unreal. I don’t understand how this kind of service could go on for so long, like hello time for new management obviously! Any way over all service Is bad and place is dirty! Negative 5 stars