Charlotte Russe Rampage

Went in today and was looking around and two employee were having personal conversation! No greeting, no nothing! I approach the front and ask which register is open since they were both just in the corner standing there! During the holidays you would think that they would be busy but no! The cashier had no customer service what so ever! No small talk nothing! She rings me up & hands me my receipt and says here you go! No thank you no thanks for coming in! Nothing! Seriously these youngsters have no business in customer service! Training needs to be provided & management needs to coach staff! Teenagers may not care about the service but I’m a grown ass person spending my money at your store and you should appreciate customers who pay their hourly wages! No customers = doors close! Tired of rude employees and this is not my first experience of crappy service!

I really like the large selection of shoes here. I’ve came here quite a few times, and I love the flats here! The style is very cute, and pretty comfortable. The few times I’ve been here, the shoes are between 10 – 12 dollars! I love the price and quality of it. They don’t charge for bags THANK GOD! And if you have a student ID there’s an additional discount!
The jewelry section is also very nice 2 for 10 dollars, which can often be cheaper than forever 21’s price. I would say that this store is definitely targeted towards young adults.

The customer service at this location is the worst I’ve ever encountered anywhere! They had plenty of staff around and yet nobody willing to assist you without a poor attitude. The employees would rather ignore their customers and gossip amongst one another than actually work. Needless to say I will not be going back.

I hope a regional manager sees this. I watched someone shoplift. There were random clothes piled EVERYWHERE; on top of every rack, and on the floor. When I was checking out, the girl was laughing and gossiping on her head set while I just watched her ring up my clothes. She then proceeds to talk to her coworker about god-​knows-​what, and just shoved me my bag. When I got home, and dumped out all my new clothes only to find out ALL THE SENSORS WERE STILL ON!!! I didn’t beep when I left the store! Hey managers– expect inventory to be off… And, the cherry on top, I was never given a receipt! Terrible terrible terrible store. Such a joke. The higher-​ups at Charlotte Russe need to WAKE UP, this store needs to clean house.

Do not buy from this store!
Apparel in this store shrinks once washed! Really bad quality clothing!

Came here yesterday desperately looking for a holiday dress. No luck finding that, but I did make a few purchases of belts and phone cases that were on sale for $ 5. The cashier was so kind and cheery. I’m not sure if she’s a seasonal employee, but this Charlotte Russe definitely needs staff like her!

I feel that customer service lacks majorly in this store. Either there are too many staff around and none of them help your or there is nobody around to help you. The girls are the counter and fitting room all seem bothered by your presence which is rather annoying.
As far as the store goes, it’s ok, nothing special. Some areas are organized and some are messy. The shoes here are super cute but SUPER uncomfortable to wear!!! They are cheap if you can find them in your size! All the small sizes go quick! Accessories section is always mess and I can never really seem to find anything when I keep thinking that I will. Maybe one one day.

Update: I never received a call back or follow up from corporate. I called them the night that this took place and they told me I would hear back within 24 hours. It’s over a month later and 2 calls later. I spoke with Kathy in the customer service department who said she would forward this complaint to a supervisor. So I will be waiting for a call. I will update once I receive a call back.

Today I called and asked if they had a specific dress and color. They said yes. When I went there they did not! I asked them if they could check the mannequin and then the employee gave me a sarcastic face and said okay. But she said she’ll send someone up. We waited for a decent amount of time and my mom said «If she coming?» And then she had another sarcastic look on her face. As my mom and I walked away to look at a different dress, I overheard the salesclerk gossiping about us and said «She was like, ‘Is she coming?’ And I’m like DAMN! I mean I have other people to help.» I immediately became enraged ad returned one of the dresses I got there and stormed out. Due to the lack of kindness of this retail store, I won’t be returning. (There is never anyone at the dressing rooms and the employee numbers lacking & [their kindness needs some work]) And she needs to realize that people have places to be and certain times specific clothing is needed.

The quality of the clothes is always a little subpar, but I mean, what you see is what you get with a trendier fashion store primarily aimed at teens.
I like the deals though. Charlotte russe has some of the best deals on shoes and jewelry.
I only visit this location 2 – 3 times a year and I will say that I wish that sometimes they were a bit more organized and that the staff was more friendly, but I do think that they’re attentive and pretty quick behind the register

I was at the store trying to return a pair of shoes I had purchased a few weeks ago. First I want to express how I had waited for about 5 – 8 minutes while the sales girl finish ringing up the lady before me. I thought I caught the her eyes, and assume that I would be helped next. There was only 3 people in the store at this time – the lady who was before me and another lady who was shopping in the store. So imagine my stun face when the lady who was shopping got in line behind the first customer and got served by the sales girl before me even though I was right there waiting. Strike one on the sales girl for not acknowledging me or apologies for the display of rudeness!
I was with my two little girls so I didn’t express my feelings about being totally ignored by the sales girl. When it was my turn, «Kate» the sales clerk didn’t even greet us with a smile. I told her I needed to return a pair of shoes I worn once for maybe a total of 2 hours out one night because they were just too painful when I worn them to keep them.
I bought them on sale and had express my mix feeling to the shoe sales clerk that was helping about how I I wasn’t sure if I would like them once I take them home and walk around with them on. She informed me that as long as I had a receipt I could return them for store credit or a refund if I find out later I don’t like them.
So, I was taken back when «Kate» said that the shoes looked worn and they can’t take back any shoes that were worn. First, the shoes I brought were the last pair in that size and they were the display shoes (which everyone tries out). They were not without marks or scuffle when I bought them. I expressed to «Kate» that I was not told about how strict their return policy was when I bought the shoes and would like to get at least a store credit since I can’t wear them. She said «no, that’s our policy.»
I was already irritated with her for ignoring me earlier, and I probably would have been more insistent if I didn’t have two little girls with me who were already losing patience being in the store this long already. I gave the shoes along with the box they came in to «Kate» and told her she can keep them since I could not wear them anyway. She quickly took the shoe away with out any other word to me.
I understand store return policy are strict and often needed to prevent people from abusing their inventory. I have 20+ years working in retail – 10 of which was on a store level and 5 years as a sales department manager. I’ve had my share of dealing with all kind of customers – the good, the bad, and the ridiculous!
What I was pissed about enough to write this review was I found Katie’s service horribly rude and her customer service lacking. The shoe cost me $ 9.99 plus tax, but «Katie» and her customer service just lost me as customer for life. «Kate» did not demonstrate any degree of good customer service. If the return policy was explained to me better by the shoe/​fitting room gal when I bought the shoe, I probably would not have bought the shoe – at least I wouldn’t be surprise when I couldn’t return them. Or maybe if Kate was a better customer service rep who understood what it means to provide good customer service, I wouldn’t be on Unilocal expressing my distaste for shopping here!

Awesome tops! Employees are nice too. Prices aren’t too bad eitherrrr.

I swear everytime me and my best come here we find at least one thing each!
This time we both left with the most perfect jeans for only $ 20 a pair. New undies (Panties) 5 for $ 10 and I got a cute little shirt for only $ 13.
The girls were so helpful, except nobody was attending to the fitting room. They are super nice and they help to make sure you have the right size you need or color you want. They will even give you their own personal opinon when you try on clothes! LoL!

I randomely come in here to shop. Some times they will have such cute clothes and other times they’re okay. When they have sales, they have GOOOD sales! Lusi was a great help, she is friendly and I always seem to walk out with a bag of clothes when she’s helping me! =]

If I get into the Modern Masquerade Ball event — I *gulp* will be wearing this dress.

I’ve been to this place a couple times. It’s an okay store. Kinda cluttered. I ended up buying a very cute top from their sales rack when I realized the jeans I came in for were of a low rise style. All their styles are low rise. This means I won’t be back for jeans, but other than that it’s a cute store.