Old Navy

No one works here at the registers. Lots of people walking around and visiting, but no one actually cashiering. Same 8 people in line…18 minutes now…

I give them 4 stars for the sweet cashier who gave me a 20% deal at the register. She completely made my day!

Giana provided awesome customer service today. She made applying for a credit card simple and easy! My checkout experience was great! The other employees in the store are hit and miss but overall I found everyone to be generally friendly and helpful.
I also did not have an issue gaining access to a fitting room which can be a challenge at some retail stores. There seems to always been at least one employee manning the area.

sales are great. but the management is horrible. i have been here a few times the past week and as im browsing for clothes, around the corner i can her a man talk down to his employees. i think he is the manager because of how he is talking. i have overheard this man talk down his emplyees a few times now and it amazes me how this person can get away with what he says. he is very disrespectful but puts on a front for the customers. not necessarily a good one, but he tries. the other day i actually got rung up by this man, Brodie.
i had a few questions about some of the clothes and also about my super cash. he would answer them with good info, but he way he would speak to me as if i were stupid. i dont understand how this man is still the manager at this store. he may know alot about the store, but his people skills are the worst. if there was a way to contact a higher person to speak about him i would so i just don’t know how

Excellent customer service! Although the only reason I put 2 stars is because the manager Brodie is so rude and he should get fired. I have watched him be rude
To his employees that is so awkward and horrible. He is also rude to customers. Management needs to take a look at him and fire him or demote him. Lawsuit is going to happen cause of him. He is immature, rude and a very bad rep for the company.

Received two pair of jeans from on-​line order. Needed to take to store, to exchange just for size.
Although extremely friendly– three sales clerks could not tell me where to find the same jeans (I had in my hand) to exchange… Nor did any of these three try and help… Just a ‘oh sorry, our jeans are here on the wall, then on the racks around the store’.
Took me over a half hour to find them. Minimum wage to fold clothes! What a deal…

Andrew (I’m praying that I remembered your name correctly). I called the store just to make sure that I got your name right (couldn’t remember if it was Adam or Andrew), all I can is that your customer service was AWESOME! You were so patient with us while we went back to school shopping for our teenage son. You were very attentive and always willing to go the extra mile for us! You made our experience at Old Navy – a memorable one! We hope that we encounter you every time we come in! Thanks a bunch! Old Navy you did well by hiring him!

Probably the clothing store I go the most often. An excellent blend of cost and value.

This store does not deserve even ONE star! Unfortunately that’s what Unilocal requires in order for you to write a review. This review however is long over due considering it took place in December 2014. I was checking out at Old Navy with a few items totaling about $ 100 when the cashier asked me if I wanted to open an Old Navy CARD. I said sure thinking it was like a frequent shoppers rewards card or something considering she did NOT mention CREDIT card and simply asked me if I wanted to sign up for an Old Navy CARD. Finally after entering my info in their computer she told me I was approved which confused me because I didn’t know you were approved for a rewards card. I asked her «Wait, approved for what?» And she told me I was approved for an Old Navy credit card. I was furious!!! After having the manager come over to try and resolve the issue, I was on the phone with their customer support who closed my account that I didn’t want in the first place and was tricked into getting anyway. I was so upset that I just left the store without purchasing anything. Now, a few months later thanks to the cashier who did not refund the money she put on my Old Navy credit card, their bank is now saying I owe over $ 125 when I left the store with nothing! I put in a dispute with the bank who found my transaction was valid only because the cashier did not refund the money back on the credit card I did not want to sign up for if I knew it was a CREDIT card! I’m so upset that I owe $ 125 for absolutely nothing! I just want this whole dispute to be over. For employees: Please be more clear in what you’re asking the customer to sign up for simply by stating that it’s a CREDIT card and don’t just say «Old Navy Card». It really is unfortunate that this happened considering that I love shopping at Old Navy and have been a long time customer there.

I do not know why I continue to shop at this location. Horrible customer service each & every time. I only came in to purchase white leggings for my goddaughter’s birthday party because they did not have them at Target or Walmart.
When I was ready to make my purchase there were 2 associates at the register. One was on the phone but will still talking to the other associate. No one greeted me nor did I even receive a simple thank you after. Horrible service & it wasn’t even busy.

A mess. I am not a big fan of Old Navy’s clothing except for their women’s fleece pants. My pairs are very worn out so I figured we’d make a quick stop while running some other errands in Coco County.
The store itself is pretty new, but it was a freaking disaster in there. Clothes strewn everywhere, with only a couple of clerks on the floor. Stuff was just showed in the racks with all the sizes mixed together. Since the store had only been open for a couple of hours at that point it’s clear that they need to staff it much more heavily.
I did manage to locate one pair of pants in my size, but gave up and left after I saw the length of the checkout line. No thanks.

Although the prices are great, the lines are insane. We have been in line for an hour. There are 9 cash registers and only 4 employees working. Seems a bit crazy to me.

I don’t shop here a lot, but when I do shop, I usually find some good deals mostly for my 5 year olds. The cut of their clothes run on the smaller side compare to other brands like Gymboree etc. I think the clothes are good for small bones/​petite frames. I usually get one size bigger and it fits just right. Unlike with the other brands, you go one size higher and it will be too big and /​or too lose. And if you get the right size it’s also too lose. The clearance section is awesome if you have time to sort through them. But they usually have deals on the latest fashion and the quality is mostly good if not great. Today I got some shoes for $ 4 and shirts for $ 3. Can’t be beat.
This one is what made me give them 3 stars. They were doing some kind of construction inside the store by the boys section and the mechanical lift just started moving towards me. It’s as if someone was playing with it. Then I looked up and I saw the guy doing some work on the ceiling. There should be a proper signage when doing this kind of work. These people need to learn to respect personal space and it’s dangerous! You can’t just run this mechanical lift thru aisles of clothing without any warnings whatsoever. No one on the floor to help assist or answer any questions.
Not much help on the floor but the lady at the check out counter was very nice.

I normally don’t like shopping at Old Navy. It seems EVERY time I come, to any location, and day or time, the merchandise is disheveled and there is a line 30 minutes long at the register.
I came here yesterday, though, and was actually pleasantly surprised! Everything was orderly and organized, and the line wasn’t out the door! I love the sales that they advertise for on commercials. I came in here not really knowing what I wanted to get… No, wait, I take that back. I came in here looking for some dressy white flip flops or sandals, but ended up leaving with $ 40 worth of athletic clothing that was on sale.
You know you’re doing well as a store if a customer comes in looking for one thing and buys another!
I’d come back :-)

I have some advice for this Old Navy;
TRAIN YOUR EMPLOYEES BETTER!
I was charged for a shirt that I didn’t even purchase and the dude who rang me up was in such a hurry to leave the register, the dueche left before we even did.
Went back about a month later and my boyfriend wanted to try some things on. The lady in the fitting room agreed to hold some stuff for him and when he came out, the dumb bitch lost it all.
I am so fed up with this Old Navy and their employees. They could give 2 shits about their customers.

Why do they feel the need to blast music so loud that I have to rase my voice just to talk to my girl that I’m standing next to?
As for the rest its a old navy, cramped aisles, kids running amuck, you come here your going to get the typical old navy experience.

This store is huuuuge, it always has all the items I like, in my sizes! I like the store layout, it’s really easy to find what you’re looking for & there are always enough people cruising around to ask for help if you need something, but it’s nice that they don’t hover or bother you too much!
The location is great because there are a bunch of other stores to look at & some pretty good food places as well!

Its not bad… but not particularly awesome either.
Regular retail on their clothes is a joke, you always wanna find something when its on sale here. Otherwise, it’s fairly organized and the staff is mostly pleasant.
It does take forever and a day to check out though, it’s like they have a shortage of cashiers!

If I could give 0 stars I would your customer service is horrible… never coming back
And next time lady «manager» try giving a sincere I’m sorry and not laughing and yes I did call you a dumb bitch as I walked away…

I have never really shopped at Old Navy for the fact that I thought everything was too over priced. But since then my husband and I have picked up things for our daughter and to my surprise we found cute things, that were on SALE, which was a major score for me! This location is really clean, although I can’t say the same for the dressing rooms — ew. To avoid the crowd, go just when they are about to close (30 minutes), this only works when you know exactly what you are looking for. If you need more time, go right after they open.
The staff people are really nice and helpful during check out process. For the most part everything is organized and in order from smallest to biggest sizes. Other people shopping here seem to have the face of being stuck up but it doesn’t have an impact on my shopping experience — just what I have noticed.
There is a parking lot for three kinds of stores, Old Navy, Pier 1 and Jamba Juice, so yes it can get kind of crowded, which is annoying to most. The hours are decent and they don’t close early, even on weekends. Glad there is one in my area so I don’t have to drive a crazy distance just to get to this store.
Clothing is durable, probably better and even cheaper than Forever 21. They always have cure shirts, bags, shirts and swimsuits (during summer season). Very pleased with the purchases and visits from this particular location. :)