Orchard Supply Hardware

Terrible customer service. Several days ago, I bought a sample of Benjamin Moore paint (dark basalt) there, and I loved the color on my wall. On Friday, I bought a gallon of this paint. When I opened the paint on Sunday, it was visibly different from the sample (yes, I stirred it well) — much more bluish purple instead of brownish purple in the sample can. On my wall, it looked like dark violet ink. I brought both the sample and the gallon (about $ 70, by the way) back. The lady in the color department agreed that the shades are different after putting paint side by side on a stick, and she said that it won’t help if to mix another can. The result will be the same. OK. I asked for a refund. However, the customer service people (2 out 3) tried to convince me that a) the colors are exactly the same; b) the colors will be the same in 48 hours of drying; c) the colors are different because the sample doesn’t have those fillers that real paint has d) the colors are different because the sample was made with a ‘flat’ base and the gallon was made with a ‘satin’ base. Yes, the same people during the same discussion told me all these reasons. And as a final decision was their NO on a refund. I understand their policy not to refund custom mixed paint, but it wasn’t me who simply changed my mind. They sold me the gallon of paint (and the very expensive gallon of paint) that doesn’t match their sample. Put a big sign in your color department that you do not guarantee that the paint you sell will match the color of the sample and stop selling pint size samples (almost $ 5) to your naïve customers who used to buy paints perfectly matching samples in other chain stores. It was my first and definitely my last shopping experience in ‘Orchards supplies’ in this location and in whole.

They have jelly bellies in stock.

Very helpful staff. Great selection of plants and garden equipment. The paint department is also good. My first choice for parts and tools whenever I do work around my house.

I used to get most of my hardware shopping done at osh due to the convenience, they used to have a large amount of store assistants to help you find stuff, mix paint, etc. Now it feels sort of empty. Such a shame, they have the best loading zone by far that used to have large lines of cars, now it is always empty aswell…

Five out of five simply because the attentiveness and helpfulness of the people working is absolutely astounding! I had to go pick up plants for the house and was going to get another plant as a housewarming gift for a friend, but I needed ones that can still thrive in a place that receives very little sun and I honestly don’t know things about plants. Had I walked around aimlessly for longer, I would have seen the sign for the shade-​loving shrubs, but the guy working helped me in finding them and which ones would be best for my specific situation! He even helped me find a good housewarming gift that was even better than some plant! When checking out at the register, the lady working there was still very friendly and talked to me about the care of the plants, and even gave more suggestions for the housewarming gift I bought! Everyone working is so welcoming and helpful — you are given a friendly greeting when you walk through the door!

Better than Home Depot! More person and I find things here that I never find at Home Depot. I get greeted every time I walk through the door and there is ALWAYS someone available to answer questions. KEEP IT UP ORCHARDS!

This store is great for hardware items like specific size and types of screws, nuts, and bolts. They are the most Customer Service oriented hardware store in the area. Caroline and Bryce have helped me in the past and were Great!

I did by light from orchard the costumer service was ok the guy Was helping me he Was very nice he give me aright light with wrong bulb. Bulb was small I went back they exchange it with no problem now every think work great and I’m happy

Always nice customer service, but misleading sales signs. Says «All pots 20% off» but in tiny print. Two colors are really on sale. So we change out the color and still the discount isnt in the register. Unlawful and annoying. This was supposed to be s quick trip. Customers shouldn’t have to walk employees through the process of the sake price.

My parents own a few small properties in the North-​East Bay area region, and also own and manage a restaurant. Needless to say, things are constantly breaking and since I am the main translator in the family, I am constantly coming to OSH, ACE and Home Depot to pick up random gadgets and whatnot to help maintain the different houses and the restaurant.
Although when it comes to cost, Home Depot typically beats out its competitors; I am very fond of OSH because I always have a great experience when it comes to customer service. However, I HAVE noticed that through the years, there seem to be less and less guys wandering around in green aprons (their signature) asking people ‘is there anything I can help you with today.‘
In fact, I had to look through the entire store, two days ago, to flag down an employee all the way in the corner on the far end of the isle, before I was able to get help.
Even though the price may be a little more expensive than Home Depot, I always feel like the quality of their items are superior to some of the items from ACE and the Home Depot. With that being said, OSH is always very dependable for all your fixing needs.

Awesome service! Everyone in the nursery is soooooo friendly and knowledgeable. Walked in not knowing the first thing about gardening, and walked out with some plant roots, soil, gardening tools, and the peace of mind knowing these guys have my back! Will definitely be back!

This is one of the largest OSH in the area. I came in here on a mission, get some rope, batteries, and a towel ring and ended up grabbing an emergency bag, planters, herbs, and a few other odds and ends.
I did end up coming back a few days later to buy some dirt and again, a few other odds and ends!
The staff have always been friendly, pointed me at where things are, or been willing to answer questions. The one time I went and it was absolutely slammed the clerk was still nice although you could tell he was tired and having a hectic day.
It’s not as large and as much variety as a Home Depot, but then again it’s easier to walk around and when I don’t need all the lumber and plumbing supplies this is a much better size. It’s 4x the size of a small neighborhood hardware store, but has a lot more selection.

What I Did
— bought tools to build furniture
— received help to build furniture
— asked how to hang bike from ceiling
Would I Go Again?
The first time I walked into the store, it was very clear that the workers on the floor were not being paid on commission. I mean that in a good way. My experiences at Orchard are that the workers take the time to listen to you, understand your need, help you find what you need, and then talk you through how to do it. I even brought a chair I was struggling to build to Orchard and one of the workers built the part I was have problems with. There definitely aren’t a lot of bargains at Orchard Supply, but I’ve always been pleased with the customer service.

I use this OSH for miscelaneous parts that I need while maintaining my home and apartments. They are great for a washer, bolts, tools (Craftsman) and many other things I need for my garden. I am really happy they are close by. They just opened up another store in the Clayton Shopping Center. It appears they are changing their approach and carrying less junk and more stuff I like for the gardens. Service is not stellar here but I find if I am patient and ask, they usually help me out.

I just love being completely ignored!
Had to go there twice today because it was close to where I was.
Not one of what seemed like 20 employees meandering around the store doing nothing so much as even said hello to me.
Here I am wandering up & down the aisles trying to figure out what I need & they just walk past like I’m invisible.
CRAPPY service!

This is close to me house so we go here fairly often. For the size of the store they have a lot of employees and I can always find someone to help me. The reason for the 3 stars is that I often have to go somewhere else becasue they don’t have what I’m looking for.

I happy with this location.
Went in there looking for utility sink, the guy there, took the time to make sure we have everything we needed, as well as helping us with more questions that we had.

You know, I’ve gotten to just hate those folksy OSH radio commercials. I’d so like to believe them… but honestly, if I want service, I go to Ace, I even go to Home Depot or Lowe’s. Prices and selection are comparable for most of what I’d go there, for, but I think they must be a crappy place to work for, because the service is very miss and (occasionally) hit, which is always a sign of bad management. Especially in a business that even before the crash was highly competitive.
In short, there’s nothing that OSH can offer that makes me feel like it’s worth my time to go there and most likely be treated (at best, so far) indifferently instead of to the competition.

I can’t complain… Service has been impeccable the last couple of trips I“ve been here. I was here a couple of weeks ago for some felt pads for our furniture as well as some electrical tape. The clerk happily walked me to the various aisles to show me where I could find the stuff I needed. The checkout clerk certainly wasn’t related to Albert Einstein, but she was friendly nevertheless… Nope, I can’t really say anything bad about Orchard’s so far…

This place is like stepping back into the 80’s in a small Midwestern town. Just look around at the clientele. Bizarre.
They have an OK selection of hardware, plants, & random goodies. Sometimes I find what I’m looking for & sometimes I don’t. Yesterday I did find what I was looking for… an umbrella-​like clothes dryer for my backyard. Score! I wasn’t willing to wander the aisles of one of those mega stores (Home Depot, Lowe’s) so I tried my luck at OSH. Now I can hang my clothes out to dry on a 90 degree day instead of using the dryer. Major pet peeve of mine!