Nope. Should not take 2.5−3 hours to do an oil change. I shouldn’t have to make an appointment for something that should only take 15 – 30 mins. I understand it’s Saturday but that should make you move a little faster since you’d expect to see more people. My husband said he only counted 2 maybe 3 mechanics working. Note to self. I won’t be back.
Reggie B.
Rating des Ortes: 4 Charlotte, NC
Arrived at 11am Sunday morning to have my tire checked out since it was leaking air. Very busy as soon as they opened. I would definitely recommend making an appointment. My tires were under hazard warranty so I got my tire fixed for free. The staff was friendly and the grounds were clean. The service was completed faster than the time he quoted me. I recommend going to this location.
Ray N.
Rating des Ortes: 1 Bridgeport, IL
Carolina Mall in Concord… when they tell you 1 – 1.5 hrs plan on 4−5…Truck has been on lift for 1.5 hrs already and no mechanic has touched it… had brakes done less than 5 days ago… still rubbing… last time here guaranteed…
Michelle B.
Rating des Ortes: 5 Charlotte, NC
My last visit to Sears Auto Center was in Pineville and it was not pleasant. I wasn’t expecting much by way of service but I kept my thoughts in check. Surprisingly, I was waiting on promptly for a tire rotation and wheel balance. BTW, these services are FREE when you purchase tires from Sears. You can’t beat that deal with a stick or anything else! After getting checked in, we made our way to the mall food court for something to eat. 35 minutes later, I received a text that my vehicle was ready. Shocked, yes I was! Service was great, they were prompt and efficient and I couldn’t be more happier! I won’t be going back to Pineville. As long as Amber and her staff treat me this good, i will use this location every time.
Donald R.
Rating des Ortes: 4 Charlotte, NC
Staff is professional and courteous. My battery died after the hazards blinking all night. After getting a jump from the neighbor. I drove it Sears Auto Center to have it checked. They tested my battery and it tested okay. No charge is the best kind of payment. I wish it was a service center closer to me in the the University Area, but it is still worth the drive.