Sprint Store

I walked in there totally helpless.
I had a ton of questions about my discount deal and my bill, my phone plan and the data stuff. I’d also been to Mexico so all my numbers were sorta sky-​rocketing.
I walked in there really tired and stoned too so I was very slow and stupid so to speak.
Shelby Roncarati (f’in awesome last name yo!) and Albert B came over and helped me out. I got a lot figured out, really got my bill stuff together and have honestly never had a better smoother experience with sales reps.
Malik came over toward the end too and helped out. Great team to be honest!!!

This is not directed to the Sun Valley Mall store but Sprint in general. I had Sprint for 10 years. Two years ago it all went bad when all my calls were being dropped consistantly. Sprint technical support had me change towers constantly and was told they were going through tower upgrades. It got so bad I told them I would have to cancel because it was affecting my business having the consistent inconsistencies and terminations of all my calls. They were very apologetic.
I also signed up on a contract to save 18% each month for a business account. I never received the discount and had resubmitted countless times the signed contract to customer service.
For these reasons I cancelled and after all the apologies and never rectifying any of the issues I terminated and went to Verizon which ended up costing me more money but consistent connections. I have now been sent to 4 collection agencies which I send all my documentation but nothing happens and each six months a different collections agency calls me. «Sprint has no ethics and would not recommend this service» as a cell provider. They offer you the world but give nothing but promises and collection agencies.
Today another collection agency called and I am sending over the information one more time, not that it will help but I am not going to be another one of their victims.

Cody went above & beyond to help my father gwt a cellphone. Taking time to review my plan & seeing i could better tailor it for my needs. Thanks again for all your help.

what they do know is how to bullshit you into a contract that’s it.
they do not tell you all the details and when you go back to ask questions or have concerns they tell you to call sprint
Do not go there you will be very sorry

This is a review on behalf of my family who purchased the new plan.
They do have the initial Sprint Plans like cheaper prices, new phones, rebates, the cut your bill in half, get a contract, send your old phone and get gift cards, etc. Definately cheaper! The three guys were really great salesmen, and were really nice. They were willing to shake our hands, call us by name, and etc. They remember us everytime we walk by.
However, this is where the nice guys finish last. Really read up before you buy because these guys didn’t tell us everything. My dad went through alot to submit some form, and it took forever. Initially he was going to go to the sprint store after purchasing the phone, but the Actual Sprint store in the same mall says they don’t take those companies. That’s because California wireless is not really part of sprint as I think, but they are just selling under Sprint. We also realize from reading, the phones are not ours to keep, they are rentals (that is why you can trade these for newer phones). If you loose them, you have to pay for it. Then recently, Sprint sent us a notice about our rebate telling us if we don’t sent those phones in, we have to pay $ 600.
Forme, I’m having problems with my phone as I only have 3G network, even though specifically we are paying for 4GLTE. Everyone else is fine for some reason.
From previous phone purchases, long waits of activation are expected, so make sure you have plenty of time before purchasing.
If you want the actual sprint company, go to the license store or make sure to read up all the terms before selling them. DO NOT GO TO THIS STORE!!!

Very unprofessional. Disappointed with their customer service. Sprint should do a better job on training employees on basic business etiquette and customer service skills.

My FIVE STAR RATING is solely for the employee MALIK!!! He totally took care of me and my family’s needs and assured me that if I saw things in the future on my bill that he would make sure that there weren’t any errors in my new plan. He worked out my current plan against a new plan to see where I could save money! Who doesn’t want to save money right? He was so kind, thorough and respectful of my needs for a new device. He wasn’t just trying to sell me what he wanted to sell me. I want to tell everyone that has been to this store to give MALIK a shot at helping you. He will if he can and give you a professional experience. I am happy this store hired someone that knows what they are doing and knows how to give good service.

Poor customer service. Went in and associates were slow to assist customers in front of me, kept chatting with a friend. I ended up having to call customer care just to get my issue resolved. I’d recommend the sprint store right down contra costa blvd. closer to the theater. They also claimed that with my new device activation I was required to purchase the insurance which is not true (Customer care told me I have 60 days from day of purchase to decide on the insurance). Don’t let them take advantage of you and just head to a different sprint store.

Welcome to the ghetto. Good luck understand anything from anyone who works here. Very unprofessional with no customer service experience or sprint experience. They just hire anyone. Clean this place up. Starting with the employees. Damn that’s 2 disappointing sprint stores is one day! Fuck it at&t it is then. I will admit tho Joshua was the only help. He needs to be manager of that sprint asap or kiss more customers good bye.

We will never ever return to this Sprint location. The customer service at this store is absolutely unprofessional and intrusive. We came in to this location and told the girl ‘Amandi’ that we had a question about an upgrade and if we were eligible to buy a phone IN STORE rather than order it online. She told us yes, picked out the phone and didn’t bother to give us any options. She asked us to sign to say we were leasing the phone but didn’t bother to tell us the price or details about the ‘lease’. And after we agreed to lease the phone she didn’t even tell us how many months we would have to pay the amount given for the phone.
We came back to get information, and to talk about getting a refund because we ended up in a contract to pay the entire amount of the phone rather than the discounted upgrade price. We stood in the store waiting for 30 minutes after she ran to the back without giving us any information as to what she was doing. While we were waiting, there were multiple customers upset and complaining about their service. She came back, told our situation to one of her boss’ like we were stupid and couldn’t hear her attitude filled story and then handed us over to the same boss, ‘Guillermo’, who smacked his gum in his mouth rudely and asked us if we ‘gotta receipt or not’. We gave him the receipt and the two proceeded to talk about a previous customer like we weren’t standing there listening. He mentioned ‘fuck this’ & ‘fuck that’ and we continued to hear them talk nonsense before they gave us the phone back, unactivated. They didn’t give us a receipt for the voided transaction, and here we are at home. trying to re-​activate the old phone. So unprofessional.

I had the best experience ever!!! Von was amazing and did everything possible to help me!!! No hassles, fast, and made getting a new phone fun! Also, I got a really good deal. GO THERE!

Sprint does not do good business they set you up lie about your plan and try to milk you out of all your money. When you call to despute your charges they act dumb and it seems no one can fix the problem. The store doesn’t know what to do and the customer service reps on the phone can’t take any charges off no matter how many notes are in there system. We fully regret switching from ATT to sprint. ATT never lied to us about how much we are going to pay and the phone and Internet quality was so much better with ATT. I have never had so many problems with a phone carrier in my life until we switched to sprint less than 2 months ago. Please don’t let these guys fool you. They will tell you whatever you want to hear just to make a commission sale. They have no authority to waive any fees that they are trying to sell you. You will get your 1^st month bill and you will be amazed at how bad they played you and they will do nothing to help you. DO NOT SWITCH TO SPRINT I REPEAT DO NOT SWITCH OVER.

Herman is one heck of a salesman. He have an ecstatic personality that seem to electrified everyone he help. He somehow lured my girlfriend into another 2 year contract for $ 150 with an ancient iPhone 5s just days before the iphone 6 is coming out. Give him a raise Sprint if you know what is good for you!!!
Henry was cool too.

I got my phone here a couple of times. It was an okay experience. The employee turn around is big in this little kiosk. Goes to show that employees are not even happy working here.
Anyway, I got a couple of my phones here in the past. The experience was okay. Not worth Unilocaling for. But when I went back to buy another phone to add to my line last year, it was the WORST experience I’ve ever had! They had to order the phone I wanted and was given a day when to go back to that store which was a week later. Went back the week after and the phone was not there. They researched it and found out that it was mailed to the WRONG store. Oh, before I forget… when they ordered that phone, they already made me pay the salestax w/​c was about $ 45. I was told again to come back the week after because they’ve instructed to have that phone resent to the right store. Long story short, I went back to that store a total of 6 times and still never got that phone we ordered. In the meantime, I got my statement and was already charged the full amount for a phone that I NEVER received and have NEVER used!
I went there one last time to show them my statement and they got on the phone with Sprint and was told that they have adjusted my statement. This was back in October of 2013… 8 months ago! To this day, it was not adjusted. It just so happened that the day I picked to complain about my statement, their so called District Manager, Dana was there also. I felt good talking to her since she is in a position to take complaints and correct what was done wrong to me… so I thought!
She came up with the solution to give me a different phone that I would like, any phone and they will give it to me for free except again pay the tax for that phone. I told her that I want a refund on the first phone I ordered and never got back and she said that that will have to come from corporate and they will automatically put that back in my card. Again, this was 8 months ago and still NEVER GOT MY REFUND back on my card. At this point, I’m so frustrated I wanted to scream at her. i don’t know why it was so hard for them to just credit my card back.
They ended up giving me the phone I wanted but I paid the tax AGAIN! GGGRRRR…
I emailed Dana 4 months ago asking her to look into my refund and I’ve never gotten a response back. She probably doesn’t work for them anymore too. Who knows? I don’t even know who to call anymore. In the meantime, I have a statement each month that I’m refusing to pay a one month worth of service because of that phone I never received!
Can someone please help me? Who do I call? I need help. It has been months and I am very bitter about my experience with this place.
I will never go to this place again. If I had to switch my carrier to Metro PCS, I would just as long as I don’t have to deal with the people at this kiosk!!!

I needed to upgrade from my iPhone to a galaxy note 3 and after I wasted more than an hour in the main sprint corporate store in the sun valley mall I was told they were out of stock. I decided to try the little Kiosk upstairs and I am so glad I did. The salesman named Jonathan helped me out and he was helpful, informative, speedy and also quite the multitasker, he was helping two other customers as well as me. He got me hooked up with my new phone, transferred my contacts and calendars for me and all in less than 30 minutes. The people at the corporate store could learn a thing or two from him. We werr so impressed that my wife decided to upgrade her phone as well. She got the Galaxy 5 on release day and we made sure to work with Jonathan once again. Super satisfied! Today I realized I had a faulty charger, I called him and he told me to come down. Once he did a test or two he handed me a new plug in piece. Simple as that. My wife and I will reccomend any one looking for a sprint phone or plan to go work with these guys. They all seem helpful and knowledgeable.