The UPS Store

If I could give this location a zero, I would! My BF and I have gone here numerous times and every time it is a huge hassle. They constantly say they’ll charge you 1.00 for tape, wth, you’re the ups store! The manager is always arguing with customers and tries to get you to pay more money by being unhelpful and dishonest. I wouldn’t blame the employees here, they’ve been helpful when I went in but it is the manager that has created all of these crazy rules that they MUST follow. I refuse to go here anymore and drive farther just to avoid the unpleasant experience. It is always something with this store! Terrible, terrible customer service. Avoid this place at all costs!!!

Do not come here. Worst service ever and the owner/​manager is constantly looking over her employees shoulders trying to correct them and scrutinize everything they do, which makes you feel uncomfortable as the customer. She needs to learn to constructively criticize her employees when customers are not present. She also tried to tell her employees the days tasks in the middle of your transaction, extending the time I had to be in the store.
I brought my packages in untaped and in need of postage. They tried to charge me $ 1 for tape, which I absolutely refused. The owner was rude and she tried to look inside my packages to see wat i was sending. I actually had to ask her, «Do you want my business? I’m trying to pay you.» For her to stop being rude. This place is not worth it, takes too long and had terrible service. Once you go in you will be waiting for the chance to be done and escape.

Wow, terrible service! I asked for some tape to tape up my prepaid package to return, the girl put a very little piece of tape on it and said it was a dollar for a tape charge. I said «well I’m going to tape it up good then,» so I took some more tape and then they complained that I was using too much tape and that they didn’t have enough tape. Well I guess I’ll take my business elsewhere in the future. You can’t charge me for tape and then tell me that you don’t have enough. Seeing as how this is a UPS postal store, I would see having a deficiency of tape to be a competence problem.

Service at this location is horrendous.
Unknowledgeable, unprofessional employees, that will go out of their way to rip you off.
Unbelievable.
Save your money and your time, and go to any other location.

Just wanted to share my awesome experience today at this UPS store
Came in for a notary at 5:45pm and Phil the owner took great care of me!
Super easy super friendly!

Very unknowledgeable employees. I went to mail out my wedding invitations and the girl behind the counter assured me that it was more economic to put two stamps on each, she was trying to get out of hand stamping them, I asked her to verify two stamps would be enough for all the locations including out-​of-​state. A few days later I was notified by a family member that they had to go to the post office to pay additional postage to pick up the mail, some got returned to me and some were never received, it caused me the embarrassment of having to call each and everyone to a sure they received my invitation. I was frustrated but decided to give them another shot, so again I went back to remail the ones that were returned, I asked them to weigh each one, and a different person told me again that if I add one stamp they would all be sent out, I asked if I could buy one stamp for each then he told me they were out of stamps… About to walk out he offered to add postage to each individual one on the machine, turns out I only need to add pennies to each not the cost of the whole stamp per package that he tried to sell me… Needless to say, I’ll now be driving twice the distance to mail anything else.

Closed at 1pm on Christmas eve — seriously? I was notified last minute that my nieces and nephews were going to be in town for Christmas so I bought some presents on Amazon and paid ridiculous prices for expedited next-​day shipping to get them in time for Christmas to find out that on the day they arrived, I couldn’t even pick them up on my lunch break because this UPS store was already closed. I understand that most businesses should close early on Christmas eve, but my mailbox? I feel like I’m in the twilight zone! I will not be renewing my mailbox here. This is the first time I’ve had this experience at a UPS store; this, being the 4^th I’ve rented a mailbox at. My experience elsewhere has been superb. There are options, steer clear of this awful place!

I was supposed to receive my package the next day and it’s been 5 days now. They’ve gone to the wrong address and have made their customer service long, painful and useless. I need my item for work and how lost out on work opportunity do to their lack of ability to perform their job. I will never use UPS again as they are unreliable.
I tried using their UPS My Choice to switch the delivery address to my job but as I followed the commands and prompts to make this happen, it would lead me to a dead end every time. It just kept leading me to a link trying to sell my on UPS My Choice. I called the customer service line and I followed his directions and it led me to the exact same place. He was even puzzled and couldn’t figure it out. I am sorely disappointed in UPS and would not recommend this company to any sensible person who needs their package.

Stopped in to mail a comforter to my mom, asked for a quote was told $ 5 for the box and $ 10 for shipping, okay so they box up the comforter it’s all taped up and she begins to process… she says the shipping cost has gone up from $ 10 to $ 22…no idea why? Yeah right, talk about bait & switch!!! At this point the cost didn’t make sense to me so I declined, was still charged for box & $ 1.00 for her use of tape –argh!

I usually just drop off a package that I’ve prepaid online but the staff here, especially the manager, are very helpful. She pointed out that a package that I was sending to Canada required a special customs disclosure form and she let me know that it wouldn’t be delivered without it. If she had not intervened I would have run into big problems.

Pretty standard. All the regular services and typical semi-​inflated UPS prices. They also take regular USPS mail, which is nice. The staff are also friendly and competent. So, in terms of meeting what I need and expect from a UPS store, they do a decent job.

Wonderful customer service! I come here often since the one closer to my work is usually not open when they are supposed to be. They are always super friendly even early in the morning, when I’m still half asleep.

This is the location I ship all of my eBay sales out of. It’s a bit of a bummer that they close as early as they do, but other than that, a good location. Employees are helpful and they offer packing services if you just don’t care to take the time to pack that item you’re ready to ship off.

I was a customer of theirs for many years when I first started my business, I needed a mailing address in the beginning till my store opened. I used their mailbox service to do this.
It’s actually been several years since I’ve been a customer, but this is one of those places that where you get such great service, they really deserve to be recognized.
Even after a few years an occasional screw up of a delivery will happen and something of ours will get delivered here. Trish the owner, still remembers us and looks out for us on those occasions. Several times now, she has gone out of her way to hunt me down and contact us to let us know we have something important to pick up.
This happened just the other day and reminded me of what great service they have and provide. Thank you Trish!
Your place is one of those ones I wish I had a reason to still be a customer because I love what you guys do.
Would highly recomend them and this UPS Store location to anyone!

The best alternative when you can’t make it to the UPS station. Helpful with supplies. Support the local franchise.