Consolidated Communications

Internet/​Wifi doesn’t work. When I call tech support or customer service it’s 45 minutes to an hour of my life I will never get back! Service is horrible! Scheduling an appointment doesn’t help either. They may or may not show up!

Consolidated Communications promised me a two year fixed price contract for $ 97 per month for internet and tv. After 4 months they attempted to raise the rate. No integrity at this company. The sales guy would not help. Had to call their billing department and deal with their incompetent folks. Have had 4 service calls in 4 months to reestablish service. Not a good company.

Not only does this company provide horrible internet service but their customer service is worse. No one seems to care about my complaints or help out with my constant outages. It’s been three years now and I still have to call and complain about our inconsistent service on a monthly basis. Our whole neighborhood is locked into contract with these monopolists. I’m just waiting to join a class action.

If I could give less than 1 star I would. Customer service is a joke. Picture on TV constantly freezes up. Internet slow. Have been told that it was going to get better when new lines were installed. Got worse. Was lied to about how much of a savings it would be compared to Suddenlink. What a bunch of bull. Going back to Suddenlink.

If you can choose something else do so internet is horrible and they don’t seem to care

Internet drops, and their bill seems to make it to my mail box whenever! I don’t need to pay laye fees or have my excellent credit go down because they are incompetent! !!! Looking for another provider! !!

I just wanted to take a moment to comment on the awesome service I received today from a tech named Chad Watson at Consolidated Communications. Not only did he correct the problem we’ve had for a long time with our internet upload speed, he also gave us a new remote to replace the remote that hasn’t worked properly for over a year that I was told I would have to drive into a location to swap out. Plus, he was friendly and polite. Very nice service experience. Kudos!
* The only reason I am not giving Consolidated 5 stars is because the cable/​internet/​phone service as a whole is not awe-​inspiring. Chad, however, did a fab job.

I’ve had Consolidated for about 6 years now. Their customer service is horrible and they honestly don’t care if you stay with them or not. I only have internet through them. The Internet constantly drops signal and you lose what you were working on every time it drops. Their prices are all over the board! I called about the Internet always dropping and they told me I needed a new modem. I could pay for an upgrade or sign a 2 year contract. Well, I did the contract. Got new modem, still bad signal strength and still drops signal!!!
People were complaining about how awful Consolidated is on my neighborhood Facebook group page. They were having the same problems as me and then some. We started talking about how many Mbp’s we were getting and what we were being charged per month. Some were getting 3mbp’s and paying $ 50 a month and some were getting 20mbp’s and paying only $ 35 a month. One lady that lives 2 houses down from me said she is getting 20mbp’s for $ 25 a month. I get 3mbp’s and I pay $ 42. a month. Why are the prices so random? So, I called Consolidated sales department and asked how much is it a month for me to get 20mbp’s? She got my address and said I cannot get 20mbps where I live. I told her the lady 2 houses down has 20mbps. She said every house is different. What the!!!
She said I could only get as high as 8mbps but it will cost me $ 75 a month, or I can sign another contract and they will discount the monthly price. I said forget you!
So I hung up and called right back. I got a different sales person. I asked how much would it cost a month for 8mbp’s. She got my address and said it would be $ 59 a month, but if I signed a contract they would discount my monthly fee. What the!!!
Does Consolidated just randomly throw out prices as they please? Because that’s what they are doing. I’m sick of them! I posted on our group FB page again that I called Consolidated twice and got different prices both times. So one of my neighbors said they are going to try that. She did and got 2 way different prices as well.
I’m fixing to cancel and go to Comcast. At least when I call them they give me the same price every time. They are cheaper with way higher Mbp’s.
Online consolidated only post prices for their specials. There are no actual set prices.
So you pay what they feel like charging you at that moment and try everything they can to lock you in a contract.
Horrible!

These guys used to be great when they were not controlled from an office out of Illinois. But since then their customer service has went straight downhill. my house got struck by lightning 5 days ago and I have been without telephone internet or TV service since then. everytime I call in the morning they tell me somebody will be out today. then when I call that evening after no one has come they tell me someone will be out in the morning. Somebody in there illinois office even had the nerve to tell me that there was a bad storm Katy, TX and my problems were not that bad. Only if she had seen all of the weather report or owned a map. And I thought getting hit by lightning was kind of bad. Silly me.
On another note I tried to explain to them I needed my service because I run a small business from my home. they were nice enough to tell me this because I did not have a business account I could not use this as an excuse for needing service. One guy even told me, we’ll get there when we get there.
I can’t believe this company can be so arrogant when their service is not even that good. most of the time my wifi doesn’t even work.

So less than a day after writing my review a technician came to my office and reviewed my circumstance. Turns out a checkbox toggle involving the slave DSL (a bonded line) was not checked, probably changed after a reset that I did. When this was checked, the upload speed promptly approached 3 Mb per second and the functionality of my service is restored, as is my confidence in CCI.
Lesson for me is that if a company offers a service they intend to deliver on that service, and if there is failure to realize that service, it is not because they were offering something doubtful or marginal. It is usually something much more mundane and typically easy to repair. As Douglas Adams would’ve reminded us, «Don’t panic!»