Conicelli Nissan

Thank you for such an enjoyable & easy car buying experience! I came in for a test drive & left with a new lease. Couldn’t be happier with the car or the wonderful service! John Scola was our consultant and he was truly phenomenal. So easy, personable, understanding & knowledgable. Thank you! I’d highly recommend this dealer to anyone & would send them to John!

We made a purchase on Jan 28^th, 2016 from Kevin Bonney Sr. He seemed like a nice man and found out he is also a veteran like myself. So we had something to chat about while I was test driving the car. As we were closing the sales, I noticed that the vehicle only came with one car key. So I asked Kevin if I could get a second car key. Then Kevin checked with his manager and he informed me that the second key will be shipped to the dealer in a couple of days from the auction place. And Kevin informed me that he will follow up with in a couple of days regarding the second key.
I found Kevin does have the right customer service skills as a sale person. He is rude and does not take a full ownership of his sale based on the phone conversation I had with him. Around 5:30 PM today, I called Kevin on his cell phone to follow up regarding the second key. His first response was to check with used car sales manager, Dan McDonald. I found his answer very odd. Because Kevin was the person who suppose to follow up rather than me following up with his manager. Unfortunately, I called him on his day off so he could not do much for me. He did not even offer me to follow up regarding the second key when he is back at the show room. I asked him to follow up and have call me back when he has an update. He refused to do so and then hung up the phone. He clearly demonstrated a lack of follow up or made an empty promise to his customer which will not be coming back to him for sure or perhaps to the dealership. And his lack of customer service skill by hanging up on his customer. Who would do such childish act as an adult?
It was a simple thing that Kevin could have done to make the entire experience smooth and pleasant. But Kevin decided to not to pursue what he should have done to make his customer happy. Simply, based on my unpleasnt car buying experience at Conicelli Nissan in Plymouth Meeting, I would like to share my unpleasant experience with others.

We will never step foot in a Conicelli dealership. After a lot of going back and forth on car pricing we finally agreed on a price over the phone. We were assured that was the price and we wouldn’t be wasting our time after driving an hour to get there. Well don’t you know after we get there that they want to change the terms we were promised to get us at that agreed upon price!!! Then they told us they figured out the sales tax wrong. Needless to say they weren’t very nice. They were very unprofessional. We then left very upset and we bought the same car but in a different color for 1300.00 less. Their loss our gain. Thank you flemington Nissan, you’re the best. Conicelli Nissan, you’re awful!!!

I needed a battery for my maxima. I called and scheduled a same day appointment. I arrived on time for the appointment and was taken in immediately. Tech and customer service did a great job. It was completed quickly and I will use them again.

2 weeks ago I went to Conicelli in hopes of purchasing a Nissan Pathfinder i saw online at a great price. We arrive to find «it just sold this morning», but there was another they just got in this week. Took the salesman forever to locate the keys. Meanwhile we test drive 2 other cars until the keys turn up. When the keys are produced, the car was filthy. Stlll, that car met our needs as did another cheaper vehicle. We purchased both vehicles, under the condition («We owe you» note) that the Pathfinder be detailed and the second car be checked for a flapping noise, which turned out to be tape on the roof, no big deal. On the drive home, we notice the metal frame of the drivers seat is poking through the upholstry, right in the ribs. I contact the salesman immediately and he assures me that can easily be taken care of. 2 days later, spoke with the my salesman and ask about the time-​table with the seat repair. He said he wasn’t sure, but I could speak with Dan McDonald to get more details when i came to pick up the Pathfinder. I left a message on Dan McDonald’s voicemail. I pick up the Pathfinder. It was «detailed» alright, if detailing = a wipe down and a vacuuming. I’ve done better jobs myself. I speak AGAIN with the salesman and accountant about the other vehicle’s seat problem and they again assure me it can be taken care of, they just need Dan McDonald’s signature, but of course «he’s with a customer». I come back 2 days later on a day off. No Dan, no appointment, service department can’t help me without an appointment. I schedule an appointment for the following Monday. Meanwhile i continue to leave this McDonald voice messages, but at this point i don’t believe he’s even a real person as i have not so much as received a courtesy call. I arrive for my scheduled appointment and the service advisor acknowledges there is an issue with the seat, but the sales manager needs to approve it but he doesn’t come in till 12 – 1:00. So 2 weeks after purchase I have been back to this dealer in person 3x, called and left twice as many messages over this relatively minor issue. I have received no help from them whatsoever. This is exactly how customers are lost, but sure Conicelli will find some other desperate customer to replace me. They seem quite proficient in the stick-​up game.

We had a great buying experience at Conicelli Nissan in Conshohocken. We were working with another dealer that would not give us pricing. I had to go into the other dealer 3 times before I got a price which was far from «highly competitive» like the manager said it would be. Frustrated, my wife went to the internet and Dee from Conicelli got right back to her with a preliminary price that was lower than the first dealer. Dee was great and put us in touch with Kevin Bonney, Sr, the salesman. Kevin found the colors and trim lines we wanted in a few days. Kevin and I did a lot of the «prep» work by phone, text, and fax the day before pick up. Pick up (we actually bought 2 cars) was a little more than an hour for both! I think that’s a personal record for me. I will definitely visit Conicelli for our next vehicle.

I don’t know why I’ve waited to write a review, but here is my opinion. When I brought my car their to get an oil change, remote key replacement, and a to fix the washer fluid compartment (fluid wasn’t coming out), I was greeted by Jermaine, awesome customer service. I waited around for 2 hrs for them to finish, I didn’t mind. Prices were reasonable, and some of the people were great, but when I got my car back, I realized the service men, stole all my change and some cash (Cash I keep in my car for the turnpikes) out of my car. They didn’t leave me anything, not even a penny! I was so shocked, and people were telling me that, that is what they do! I couldn’t belive it. Here I am, up for inspection and some maitenance, debating if I should bring it back or not, afraid they might steal something else out of my car. Other than that, I can’t complain about the other services I recieved.

Hi Lori. I just wanted to let you know that I finally had my dashboard fixed at your service department yesterday. I dropped it off Saturday. When I picked it up last night the airbag light was flashing and it says the passenger air bag is off. Not to mention the windshield washer fluid no longer works and is now gushing out of the car. I’m furious! I got one problem fixed and now have 2 others. I honestly do not understand why the service department can’t fix my car properly. This is aggravating, frustrating, annoying. This is unacceptable! I called Jack this morning and made him aware. I need this fixed now!

Worst customer service EVER. Don’t ever buy a Nissan in general and if you do, don’t ever take it to Conicelli for repairs. They do not keep their word on their warranties and they will not answer or return your calls when you have questions. $ 160 to take a look at the car when its less than 3 years old? Get out of town!
BUYER BEWARE.

DO NOT GO TO THESE GUYS FOR SERVICE!!! Brought my Nissan 350Z in to get an estimate to repair/​replace the cover that opens and closes over my navigation system. We received the estimate from Conicelli the next day but decided not to go through with the repair. When we went to pick the car up we noticed that the plastic surrounding the navigation system had been scratched all over. We immediately brought it to the service center’s attention but they refused to acknowledge any responsibility for the damage. We spoke with two managers at the service center but they both refused to fix or replace the plastic that had been scratched. We requested a phone call from the owner but he never got back to us. These guys are jerks.

I’ve always trusted and relied in Conicelli Nissan to take care of my SUV. Mark is very knowledgable and a straight shooter, and their shuttle service is great. However recently the clip to my oxygen sensor broke. Spent hours trying to fix clip in very cold weather. Figured Conicelli could help me out (granted only three hours left until closing) because I just needed a zip tie or anything to hold it together (tight area so needed put on lift). I was told flatly that they couldn’t help me and to make an appointment. I was upset because I spent the day out in the cold trying to fix what would have been a simple fix given that they could have put it on a lift and taken care of it in 10 minutes. I’ve always serviced my car there but have a bad taste in my mouth after that. Now let me add some of the good (which is why I gave them three stars. (And I haven’t talked to Lori but feel compelled to be fair). They tell you what is wrong via phone and give various options for repairs that can wait and ones that need attention. They fixed my transmission under warranty with minimal disruption (loaner car) and was happy to have that problem fixed).
Take the good with the bad (can be expensive, also) and you get three stars.

Don’t lease here!
Boo! Stay away from Conicelli! Horrible salesmen that withhold info and/​or don’t know their job!
This place is all smoke and mirrors. In Nov, I called «salesman», Ben Moran about ending my lease. After his stating that I would suffer no additional penalties outside of the disposition fee and any damages (there were none), I could return the car without issue. I made sure to ask about ANY additional charges I would incur if I returned the car. He even pulled up my account. Well… why did I get a $ 1300 bill from Nissan??? This ‘salesman’ kept denying even talking to me (after he realized he messed up). This is just being lazy and not owing up to providing wrong info to the customer. I don’t wish unemployment on anyone but he should be reprimanded for his lack of proper service and support for customers and made to pay the bill. You’re better off calling corporate offices if you have a question because this dealership can’t help you.

We just purchased a vehicle from Conicelli Nissan and left feeling extremely satisfied! Andrew D was our salesman and we were very pleased with how he treated us. His professionalism and his willingness to accommodate all of our needs as well as going above and beyond to make the sale happen are what ultimately inspired me to write this review.
I would highly recommend Andrew to any friends and family in the market for a new vehicle!

We had a great experience with Conicelli Nissan yesterday. There was a strange rattle and it was just getting worse so my dealership told me to take it to a Nissan service center. Conicelli had the best reviews on Google (goes to show you how nit picky Unilocal reviewers are. I’m one of them. But I digress). So we took it there yesterday at 9am and they immediately started working on it.
I wish I could remember the name of the gentleman who helped me but he was so communicative, explained things really well, and found a way to save us some money. All told the damage could have really racked up and we would have been broke. But he worked with our warranty people and explained what was covered and what wasn’t. His name may have been John. I just want to give him a shout out. All the people working there were genuinely nice. Also he gave us a time that the car would be done and it was done EARLY! That’s literally never happened to me ever.
Their facility is beautiful, relaxing, spacious, professional. They have coffee urns all over (for free!) and vending machines. Their bathrooms are sparkling clean and so is their service area. Just an all around really great experience. When we need another big repair we will definitely take it to them again.

#Conicelli #Nissan lied about their CVT issues in the Versa, now it failed! Thanks for lieing Conicelli!
Just disappointed I couldn’t give them a Zero star rating, I now have a 2 year old car thats worthless, these Versas are planned to be obsolete in 60k so you buy a new one.

Best car buying experience I’ve ever had. Andrew Diem did a wonderful job on getting me the right vehicle and was very thoughtful, courteous and thorough. He took the time to explain everything in detail. I have to say buying from Conicelli was awesome experience. Special mention to the Sales Manager Tyler McLaurin and Finance Manager John Frederick as well. This team is great and I will definitely go back and use them again! Thank you.

AVOID… AVOID!!!
I think the service department head, Jack DePre, forgot what it means to lead an ethical team. The team is only doing as they are told when it comes to charges.
I always use my independent mechanic for work, so when I got my car inspected he informed me that I had two issues that fall under warranty.
Today I inform the dealership that my mechanic informed me of these issues. So the customer service desk individual says we are going to have to do an inspection and it will cost me almost $ 150 just to look at the car. I guess they don’t listen very well when I informed them that a mechanic has already looked at the car.
All I see are complaints after complaints on here and if they attempt to even charge me a penny for this work I think it is time that I take advantage of my connections at 6ABC and bring this unethical company to light for the rest of the Philadelphia area, making sure they avoid this dealerships service department.
Just so everyone knows, it is the service department that keeps a dealership in business, not the sale of cars.

So far so good with my experience at Conicelli — I’m very surprised at all of these reviews. I purchased a new Nissan Versa this week and I was incredibly happy with the staff — both Zach & Tyler were professional and incredibly accommodating. I would recommend this place to my friends & family!
I am looking forward to the complimentary oil changes for a year and also complimentary inspections for life! * I love saving some money :)

Don’t say you haven’t been warned. After working with Shannon and her boss, I was told a price; even have in writing and confirmed over the phone before I schlepped in there. Of course I was told a different price when I got there. And you can guess the price was higher.
I also was told my trade in was valued at $ 1000, but when you did the math it was only $ 195. Guess they thought they had special math no one else knew.
Turns out Shannon was either a real dope, or played one well. And her boss was the follow up apologetic one, suggesting I misunderstood the English language, and written word.
Hard to believe this is what the owner of Conecilli had in mind as the right way to do business.

My wife’s family has been going to Conicelli for years.
They say that they’ve always been happy with them.
I have never trusted them from day one.
Every time they’ve worked on our car, I’ve had the feeling that they weren’t fixing it at all.
There have been things that should have been done that weren’t done during inspection, that I have had to go back and have fixed at another time.
There were things that were fine that they’ve suggested replacing.
Today is the icing on the cake.
We stopped taking our car to them a few years back, but we had a warranty repair that needed doing, so for convenience we had the inspection done while it was there.
I get the call, that they need to replace a brake light and a tag light to complete the inspection.
They also said there was an oil leak. And I asked them to check out the suspension.
That was three weeks ago.
Today I’m looking at the car and I notice the brake light that they repaired is out.
So I check the tag light, it’s out too.
Old bulbs still in both.
I check my receipt, I paid for both. Neither had been done.
Which makes me wonder what else they didn’t do.
The suspension issue that I’ve been having is still there, but they said nothing was wrong.
I wonder if they fixed the oil leak, or if there even was one?
DO NOT EVER TAKE YOUR CAR THERE!!!
EVER!
THEY ARE THIEVES AND LIARS.
20 plus years of letting them suck dollar after dollar of my families money and for what?
OH! And my mother in law’s car was having a problem starting. When she described the problem, I said it sounds like the starter going bad.
The service people at coNICElli said it was a contact point between the transmission and engine.
WTF is that?
She takes it up and tells them in no uncertain terms to check the starter.
Yup, it’s a miracle, it was the starter.
SHADY, SHEISTER, LIARS.
I’d rather be ripped apart by a pack of wild dogs than allow them to even look at my car.
Warranty repairs will be going somewhere else too.
DON’T DO IT.
DON’T DO IT.
DON’T DO IT.