HiTech Wireless

First time ever that I broke my screen. I saw some great reviews for some spots in Harry Hines but weren’t open on Sunday. Someone recommended me this spot which was closer to me and Open so the impatient person that i am decided to give this place a try. The person who referred me told me they got their iPhone 5 fixed for $ 75 but the iPhone 6 would be closer to $ 100. When I got here I was told it would be $ 149. I was already there so decided to go ahead and get it fixed. They closed at 5pm and I got there about 4:30pm and told me I could come pick it up at 6:30pm.
Overall my phone works now perfectly so I am happy with that but after doing more research I could have got this fixed even cheaper at Apple. So for the price itself I wouldn’t recommend this place but if you want something done asap and have the money you will get your phone fixed properly here!
This is an update:
So my screen is definitely not perfect. I already have dead pixels on my screen. I live in NJ though so I will definitely need to make a trip back to them to see if they can do something about it but until then it’ll just annoy me!

Used cheap inferior replacement glass on ipad. Said it was as durable as factory glass but it shattered when i placed ipad into ram mount after the repairs. Will not take anymore devices to this locations for repair.

I had two broken screens repaired and the work performed was excellent. Both were completed in within a day. This place has it all, quality, price and great turn around time. Highly recommend it!

Two time repeat — we have had to have phones repaired. An iPhone screen and a galaxy screen. Greeted very curtiously and repairs were completed same day. Price given up front matched pick up price. Quality repairs.

I would not recommend trusting this place with your phone. I had a terrible experience with them just recently with trying to get a damage iPhone 5 repaired. It had some water damage as I was caught in a thunderstorm and some water got into the speakers and lightning port and the screen was not working 100% correctly.
I brought it in and they said they would look at it and call me within two days. I received no call and then left three messages which were never returned. I went back into the store on the fourth day and they couldn’t find the phone and their «tech» was gone. Please come back tomorrow.
So, on the fifth day I come back and nothing had been done. They said they needed more time. I came back in three more days and returned on a Saturday, 30 minutes after they were to have opened. I arrived, the «Open» light was on, but the door was locked. I waited 15 minutes and no one arrived. I came back that afternoon and there was someone there and he just said he ran late — sorry.
Then, then he handed me my phone and said good news and bad news. The good news is I could plug my phone in and back it up. The bad news was it couldn’t be fixed. He then proceeded to charge me $ 25 and I just paid it to get out of there and promised I would never go back.
After getting home, I realized a screw was missing as was the SIM card — so I went back. He said those weren’t in the phone when he got it and he couldn’t help.
I have since taken the phone into a much better place in Lewisville. They opened it up and assessed it while I was there, pointed out where the issue was, provided me a quote to fix it and I came back three hours later with a new phone. I had to go to AT&T though to get a new SIM card.
Long story short — avoid this business at all costs.

Sure wish id known about this local owned business the past year,. Fast service, prices decent and excellent customer service.

I walked in and was greeted by gentleman name Sam. He fixed my phone in 30 min with no problem. I recommend if you have a broken screens on your iPhone take it to him. He even buys old broken iPhones.

Took my iPhone 5 in 3÷2÷14 with a «blown» loud speaker. Drove down from Denton for 2 reasons:
1. Cost
2. Part availability
The tech replaced the speaker in about an hour. Unfortunately after the repair, the phone did not connect back to AT&T. The phone is over a year old, so I expect issues to pop up. The tech loaned my a phone better than mine, until they hot it completely fixed.
Later that night Jim called me saying it was fixed and he needed the loaner back, as he had sold it. I understand his need to turn inventory so I made a special trip back down.
Unfortunately the phone was still having issues when I arrived. Both Jim and I worked on the phone trying to figure out the cause. I have to say after 30 – 45 minutes I took some random steps and the phone connected back. Random I know, but Jim did not stop troubleshooting, until it resolved.
The shop was very reasonable with the charges.
My tip: fully test and check your phone. Mistakes happen, and no one knows your phone better than you

They didn’t put in the screws tight enough so my back glass slides off. Ask for a $ 10 partial refund of $ 60 and said no. Offers $ 2.

I am updating this review as I did get an iPad repaired after this. Upgrading the star rating this time from 1 to 3. They do get the job done and I used a coupon which came in the mail. You just cannot get an iPad mini cracked screen repaired for $ 85 anywhere. Definitely value for money.
I do have some suggestions on how to improve service based on 3 repairs I have done now through you guys:
1. For some reason I always end up waiting upwards of 3 weeks for every single repair. Reasons are always about waiting for parts to come in. I am okay with that, but you should call or email the customer to update them every 4 – 5 days on the status of the part. I always end up calling the store so many times wondering why it has been 3 weeks and no updates from your side.
2. Second, I got my ipad mini repaired this time, but the power switch doesn’t work anymore, and the main button is «slightly off», I can feel it when I click it. So, focus on Quality Testing a little. There is no way a customer can think of all ways to test it when picking up their stuff.
ORIGINAL REVIEW:
Not a good experience. Charged me $ 50 for doing nothing to my water damaged iPhone and kept it for a month. Wuss never pick up phones when I called to inquire about progress. Stay away is all i can say.