Esthetic Quick

I purchased a groupon deal. The deal stated, «must use today before 8pm.» I arrived as soon as I could to the salon, and was immediately turned down upon my arrival at 4:30 pm. The front «lady» said they were booked and wasn’t going to stay late for another client. I didn’t see anyone else except for an older lady talking on the phone that appeared to be a friend, rather than a client. I was disappointed and angry I made a trip in vain. The receptionist didn’t even try to accommodate me; it was an immediate, «no cant do!» attitude. I had to go to the salon next door to get my nails done and what a difference in customer service!!! Please do not go to this salon; I never leave bad reviews but this bad experience is worth sharing to alarm others. Stay away!!!

Terrible! Went there using a groupon I had purchased, made my appt through groupon website (as instructed by esthetic quick) received the confirmation email, drove 30 min, paid $ for garage parking only to be rudely told my name wasn’t on their appt book! I showed the lady the appt confirmation email from groupon but she didn’t care. She was so rude and unapologetic. All she would say was «we are under new management». What the heck is that suppose to mean? Thankfully Groupon refunded my money. Terrible service!

I have to agree with all the reviews listed below. This place is a hell hole.
They had a great deal on Groupon and I jumped on it – two manicures and pedicures for $ 35. I called the merchant to make my appointment and they would not schedule it over the phone. They asked me to go through Groupon’s website. I did just that and had to wait three weeks to make an appointment. It looks like they don’t leave all time slots open. They only have a select few slots for online booking and leave the rest for their non-​Groupon customers who call to make their appointment.
The day before my appointment, I get a call to confirm. I was asked to come two hours earlier because they could not see me at 4PM. Fine. I did as they pleased.
The day of my appointment arrives and I get to Esthetic Quick. I give the owner, Maria, my voucher and I’m taken to the back and introduced to my manicurist. Let me tell you that this place needs a makeover. Not at all what you expect of a nail salon in Coral Gables. My manicurist’s presentation was very poor. She had her radio on and it was ghetto music. Not what you expect in Coral Gables! She stopped doing my manicure at least four times to answer text messages and phone calls. I was so annoyed because I had no time to waste. I had hired a baby sitter for two hours since I have a four month old and didn’t want to jump into a third hour of pay. She did a good job, I do have to admit that.
While getting my pedicure, the owner comes to me and tells me that my Groupon had already been used and it was not valid for the first time use. I told her that it must have been a mistake and to check again because I had never been there. She insisted that I had been there and I told her there was no way and to check her records. It turns out it was her mistake, but she didn’t even apologize.
After my service was finished, I went to the front to book my second appointment. The owner refused and asked me to book online through Groupon. How annoying.
I get home and try to book my appointment. Surprise surprise! I can’t book it. I could only book the first appointment. I called Esthetic Quick to tell them this and they had the audacity to tell me to call Groupon for support. WTH? I called Groupon and they had to get in touch with the merchant in order to book my next appointment. Maria gets in touch with me via email and we agree that my appointment is set for Aug. 1^st at 4PM. I mean, seriously? All this to come back to you and make my appointment? What a waste of my time.
August 1^st arrives and I get there at 3:50PM for my appointment. I put $ 3 in meter money, hired a baby sitter for two hours at $ 15 an hour, and hurry to the location. It turns out Maria scheduled me for August 4^th at 4PM instead of August 1^st. The short haired lady at the front desk said there was nothing she could do for me and that I would have to come back. I was like, really? Are you going to pay for my baby sitter’s time today and the following day because of the negligence of your owner? NO!!!
I was so livid, I contacted Groupon and got my $ 35 refunded. Hey, at least I got a free manicure and pedicure the first appointment. I GOT A FULL REFUND!!!

this because the work was done, but in what way??? horrible way, very stressful, like I got it for free, or worst, never going back there again, the woman that made my mani-​pedi was unpolite, talking on the phone about the time She’ll get «out of there» worked with anger, horrible expirience!

I am so disappointed with the service I received from Esthetic Quick nail place in coral gables. The girl who dealt with me was the rudest service provider I have ever dealt with. When I was called the previous day to confirm the appointment, I made it clear I would be a little late. the next day as I was almost to the location I receive a call from the girl who was supposed to do my hands and feet, and after I felt like I was begging her to understand I had mentioned I was going to be late and that I was very close by, she then decided to ask me if I would be there in a minute. She mentioned several times they closed at 6 p.m. and it was 5:12 p.m. and she said she wanted to leave. Obviously she was so hostile I wasn’t going to have her work on my hands and feet anymore so I told her never mind and clicked. However, I was down the block so I decided to park to show her I would have been there right away. I was not able to fairly make a compliant. She began to lie, and say I was rude to her (because there were people in the store) She called me a liar said the time at her location was different and she thought it was later I showed her it was 5:15 on my phone (?) And she said that if I would have just explained to her I was running late and close be she would have understood and said ok. UHM, I don’t understand what I supposedly said then, it’s obvious that’s what you say when someone calls you to ask where you are at. But she said I never said that, to my face called me a liar in front of people and practically threw me out. NO APOLOGY, no I’m sorry, I’ll reschedule you for another day, nothing! AGAIN, I have NEVER had such a bad experience. I was so upset but it’s because she was such a lair and rude person that to say I was the rude one was ridiculous! I’m sure it is not Esthetic Quick’s fault it is just that person they hired who is horrible, but I am also a true believe that service from employees is a reflection from management, so if they allow that kind of behavior they are at fault as well, you would think this place was in the ghetto not coral gables. Oh I forgot to mention I was not able to schedule my appointment on the phone, because they did not answer I had to initially so I had to go in person and was then told I had to do it online thru groupon’s calendar because they had too many callers and where not answering the phone. (who does that).

I went in for a Groupon mani/​pedi, which I upgraded to French. The lady that assisted me/​greeted me was very unprofessional and looked shaky/​nervous. As she started giving me my manicure her hands started shaking more and more (the french tip was looking like a lopsided triangle). So I politely asked her to redo the 3 nails she had done, as I was not satisfied. She proceeded to call the manager over and ask her to do my french tips. When the manager did my nails, she was very rude and hostile in the manner in which she grabbed and moved my hands. When she finished my manicure, I told her she needed to do my french pedicure and that’s when she started screaming at me. She asked me what was my problem and why I did not like the work her co-​worker did. I told her about her shaky hands (the lady attributed it to coffee– must have been one strong cup) and she got upset, but finished my manicure. She did a poor job as well, but I decided to take a deep breath and just try to forget the rudeness.
One thing I almost forgot to mention was that I also got a lip wax. I had bumps from the poor quality of the wax for a week. The place is uncleanly and the workers are rude. I would never go to this business nor do I recommend it to anyone, no matter how CHEAP the Groupon is.