Neiman Marcus

To me is the best department store in the world. Nothing can compare. My vendors know me by my last name

This place is beyond horrible. I get better service at my local Walmart! First, the sales person misquotes the promotion they are offering. Worse, she emails me about her mistake instead of picking up the phone to call. I end up having to call the manager to get that situation straightened out. Then I return to the store on ¹²⁄₁₉ to use the promotional gift card I received. I am assured my purchases will be shipped to me before Christmas. One item is. The item I purchased for winter travel isn’t! I call the store to inquire and get the royal run around. I speak with at least 4 people before getting fed up and asking for customer service. Gary in customer service then claims my item being delayed was the shippers fault and due to bad weather. lol I remind him that one item WAS delivered and that there isn’t any bad weather anywhere at the moment. He offers to have another item overnighted if I pay for the item AGAIN! No! Not happening. I refuse to be further inconvenienced! This will be my last time shopping in NM.

Ok so I came here again. At the shoe department they were as nice as can be! I called before coming and the girl on the phone made me feel very welcome, she answered all my questions and seemed very genuine and once I got there I was offered water and they knew when to leave me alone and let me look and when to approach me for help– that’s was customer service is all about. Just knowing when I need you and when I want to be alone. The handbag department as well– I spoke with a sales girl that was so nice! I love how she helped me out. Even though I didn’t buy anything she was lovely and helped me pick bags at a reasonable price point instead of trying to make a huge sale on me. She even gave me her info so I can text her if I have any questions.
Now-​the evening dresses department. That is the reason I gave this store two stars. RUDE!!! I was holding about 5 cocktail dresses in my arms and none of them even acknowledged me or offered to start a fitting room like MOST stores do. When I walk up to two of them to ask for a fitting room. The reply was «these here are already full» (not even trying to offer me a solution) so I was like «ok can you get me one of those fitting rooms» I said pointing at the ones across the hall.
«Well the thing is that we are packing up to go home» I wish there was a way to photograph my face. I was SO mad that she didn’t want to help me. My mom I guess noticed how mad I was and asked what happened. And I said super loud «no mom don’t worry they can’t help us cause they want to go home»
To which they hollered «yeah go ask Martha she’s from the evening shift she’s over there» my mom was in disbelief. I said «you know what don’t worry about it. I will figure it out on my own» carrying like 50 pounds of embellished cocktail dresses. I guess she realized that she was being highly unprofessional because when I walked over she was right behind me. And told «Martha» that I needed a fitting room. Thank you Martha for opening a room for me. She didn’t really check up on me or offer to help me at all but whatever I didn’t end up liking the dresses so I didn’t need her help anyway. But my gosh! How horrible

this store, they only love you if you are super rich and buy a lot. when you come back if you have any problems, and want to return something, then its a big big issue. their manager is horrible and honestly, they are way too expensive. there are other great stores, like bloomingdales and nordstrom, they have amazing customer service and everybody smiles at you. if you read the reviews here, everyone is happy about their restaurant, but their customers service is famously just plain bad. im so disappointed in this store, whenever i go there i get stared at. if you don’t look high end, they wont even say hi. i hate people like that. eek disgusting will never go there again.

Beauty, fragrance and fashion. Amazingly talented sales associates like Noël Valentine Walter, the Business Manager for TOM FORD BEAUTY for Neiman Marcus helped me find and customize a perfect combination of scents.
Steve Brunelle and the amazing Stuart Barnes are the talented GMs who deserves credit for managing the best Neimans in the country.

Food was amazing. Was extremely busy at lunch time, but can get parking paid for if you eat there. I was working across the street for several months, so I went often. You order & pay, then sit. They also have bar stools where you can watch the chefs.

Do not bother coming here if you are a size small or x-​small. They will never have your sizes in 90% of the selections and will always tell you to order it. Honestly, if I wanted to order it, I’d go online instead of coming to the store, I come specifically to try it on and see the fit. I enjoy shopping here for the few items I do purchase but 100% of the pieces I find interest in they don’t have in my size. Neiman Marcus would be my store if this wasn’t true. Otherwise service is grade A, always appreciate the help and conversations there.

Horrible customer service at David Yurman boutique at NM at Merrick Park.
Wanted this ring very badly and staff at DY did not deliver. Made me wait to give me the wrong size, did not comp to resize and finally I got my money back from them.
Will go elsewhere for my ring.
Never again.
irina

Just had dinner with a girlfriend on Christmas eve and our server was Raoul, amazing customer service and I highly recommend him! we will definitely bring friends back for cocktails and appetizers while we shop! Thanks again to Raoul! It’s extremely hard to find good customer service here in Miami so we greatly appreciate it! Merry Christmas:)

I truly wanted to give Neiman’s a solid 5 stars. I believe a store of this caliber should be nothing short of that. Sadly, I don’t believe they deserve it.
As I stated in my previous tip, Lynda and JC were of great help. JC even followed up with me via text. Now THAT is the level of customer service I’d expect. They both get 5 stars!
As soon as I saw Lynda in action with another customer, I knew I needed her help finding the perfect evening dress. She did her best and brought me a few great dresses despite that fact that she was already tending to another customer and it was the end of her shift. She asked another associate to help me, but she didn’t quite meet my expectations. After setting me up in a fitting room, she asked if I’d like a bottle of water, and I quickly replied, «yes please!» I was in there about 45 minutes and never saw a drop of water. She came by and brought many dresses, none of them age or event appropriate. Once I finally found one I liked, I went over to see her at the register. I wanted to see if it was available in any other color online. We waited, and waited and waited some more. She was doing something on the computer and insisted she would only be 5 more minutes. After taking another look and the entire floor for other options (giving her time to finish), we came back and she was gone. Fed up and tired, I jotted down the information on the dress and did the online research myself! Lynda was great, the replacement lady — not so much.
I had spoken to JC in ladies’ shoes before returning the next day. When I arrived, he promptly took care of me. I knew exactly what I was looking for, just a matter of trying on a few styles. Once I made my decision, we realized they didn’t have the size/​color combination I was looking for. I quickly pointed out that Bal Harbor had them in stock (I had previously checked inventory online at both Merrick Park and Bal Harbor). Thinking they would have the same level of exceptional customer service as Nordstrom, I expected them to ship from one store to another for free. Silly me! There would be a charge of $ 25 for overnight and $ 15 for regular shipping. Please take note that online, they will have the shoe in the store you choose within 2 – 3 days for FREE. I ended up «negotiating» an overnight shipping from Bal Harbor for $ 15. When my shoes were ready for pickup, unfortunately JC was gone for the day (he was great!). Someone else took care of me and his first questions was if I had paid for them already. Do these people work on commission? Because once I answered «yes», he didn’t seem to care much about helping me. Lastly, since they were being stretched, he had to repackage them. Somehow, he left out the spare pair of heel taps that come with the shoes, probably because he was trying to get me out of his way quickly. He also snubbed me on validating parking, not sure if they normally do this — but he was just plain snotty. Thankfully, JC responded to my text right away and he took care of it.
I honestly don’t know that I’ll be returning here, I have a pretty bad taste in my mouth.

Poor customer service, selection is mish-​mashed together, not the vale for what 1 pays for, store could be cleaner, as well. Always disappinted with NM.

Great place to shop. Service is amazing.

I come here all the time to shop but that is not the point besides I really don’t buy anything, i just shop and by bootleg versions of it from some Orientals in Hialeah
what I wanted to comment on was the amazing bathrooms that Neiman Marcus has I mean they are incredible Spotless, well-​designed, spacious, full doors on the stalls for optimal privacy… I can go on and on
Everything I would want in my bathroom at home

store is very well maintained and always impeccably clean. customer service is hit and miss, but when its good its great. one of the better neiman marcus’ in the US based on their size and range of products. will validate for parking at merrick garage.
also – mariposa is a nice place to grab a bite.
downside?: unless you want to use your neimans card or an amex, make sure you have cash.

I’m not sure I understand their reluctance to accept Visa at any of their stores, but I can appreciate their upscale shopping environment and like that I can shop for LV and Chanel (albeit most of it is of the «window» variety) without having to make the trek to the beach. It’s definitely a satisfying fix for the devoted Miami fashionista.

great sales on clothing!

wonderful cosmetic counters and just lovely apparel. I love this store. Especially the PRADA…