Nordstrom

DORA ALBORNOZ really needs to be recognized for her skill, patience and persistence. I love Nordstrom and have shopped there forever. It is my go-​to for not only when I am in need of something specific, but when I just feel like browsing. I went the other day needing things to leave town for unfortunate circumstances to a freezing cold climate. I had to buy everything from socks to a winter coat being all my belongings are in storage. I was not happy to say the least. Dora really stuck with me. It was the end of the day, I had no idea what I needed, was begrudgingly picking items I knew I already had (in storage). I could not make decisions being that I just needed basics — but she managed to keep me focused and helped me pick everything I needed, and look good!
She was sweet, organized and focused and had great taste. She also seemed to know what would work for my body type. She was a godsend to me and helped me tremendously.
Thank You Dora!

Thank you Kiki in the lingerie department! Nordstrom offers bra fittings, and as I’ve been suffering from side blisters caused by ill-​fitting bras, it was time. (Note, the last fitting I had from Victoria Secret gave me a cup size larger/​band size smaller than the Nordstrom fitting, which would explain why all my bras suck.)
She was professional, friendly, and funny. Kiki brought several bras to try, in several sizes to also test the Victoria Secret theory — and I finally found one that I can love.
I’m going to test it out for a few outfits, but I have a feeling it will stick. I only wish white bras make a comeback, but maybe I should really jump on this nude colored bra thing…
Bonus: validated garage parking for a Nordstrom purchase.

Went in looking for a dress for a simple civil wedding ceremony. We went straight to the bridal section where we got Andrea to help us. Andrea was so helpful from the minute we stepped in until I left with my dress. I guess the dress could’ve been purchased elsewhere, I don’t know, but the attention we received from Andrea will not compare. She helped me pick a dress, the shoes, even jewelry. It truly was a wonderful experience!

I enjoy coming to the store I am treated so well service is excellent people are friendly I feel good when I walk out of the store I never have trouble returning anything this is the way company should be running their stores Thank You Nordstroms for being number one.

Very rude sales people. Everything’s dirty (cosmetics). They try to make it impossible to return even though I have receipt. I won’t shop there again. I cant believe the way I was spoken to. Low class place. Especially an Iram. She was very nasty along with a Melissa. I have seen sales people there open a container completely, and just put it back on the shelf, in addition to returns from people off the street too.

The Dress Department has top-​notch customer service. Dawn is amazing! Thank you so much for your help.

I love this store, My favorite store. The costumer service is 5 stars. So many years shopping at that store and at nordstrom dadeland. Never had an issue. Great great service. I’m always going to go back. Hopefully I’m always going to be able to afford it lol. Shopping there is worth it.

Nordstrom is slowly losing the Customer Service Luster it once had… the added benefit that kept me loyal for so many years was the «shoeshiner» service that it had at most locations. What a disappointment to learn that a decision was made to cut this position for all the South Florida locations :-(These type of simple services made Nordstrom special and unique… quite a disappointment.

A very high quality store. All salespeople have top notch customer service skills. Top quality clothes and shoes. The bistro on the third floor is a nice addition

This Nordstrom store is a good size and it’s in a good mall so it has competition considering there are so many specialty stores out there right outside the doors to the Village.
This Nordstrom has a nice spacious lay out as well, the displays don’t see as crowded or dense as say Bloomingdales and the cosmetic area isn’t as «bottlenecked» either.
The store offers free wifi as well as some comfortable seating in various areas.
I’m looking forward to when Nordstrom arrives in Toronto because they have a strong selection of higher end brand name stores.

What can you really say about Nordstrom’s that everyone doesn’t know already? I will say that this particular Nordstrom’s reminds my wife and I of the one back in Los Angeles where we lived all of our lives until a few months ago.
The store is beautiful and everyone is friendly. I bought a couple pair of high end shoes here and my wife loves the designer clothes sections which you don’t find in every Nordstrom’s. They didn’t have her size in stock on a dress she liked so the sales girl ordered the size my wife needs and it’s being shipped directly to our house. That’s really nice.
Overall it’s a nice Nordstrom’s in Coral Gables that has plenty of other shops nearby and a few nice restaurants. We come in the afternoon and always grab lunch nearby.

The bridal suite at this location is great! It’s sort of small so the selection could be a little better but they have great variety. The service is fantastic! I felt totally comfortable (unlike at some other boutiques) and left feeling excited and special.
I felt no pressure while I was there and actually left without buying the dress. I called the next day and ended up coming back to get it. After purchase, I received a handwritten note thanking me. Very sweet!
I highly recommend coming to Nordstrom for your wedding dress.

Hi, just felt the need to write a positive review about Monica, who totally turned my shopping experience around with her professional service at the suits department. I came in brokenhearted because I am a faithful customer of nordstrom and multiple things had gone wrong, however, Monica G was able to address every single issue and was able to fix them all… Thanks to Monica and Alex in the shoe department as well as Tom Lee who always provides excellent service to me… I am leaving Nordstrom’s, with a happy heart and remain a faithful customer.

This is the biggest Nordstrom in Miami it’s 3 stories and is located in the Village of Merrick Park I went a couple hours ago to eat at Yard House with my son and so I decided to go to Nordstrom. This location is luxurious and very big one of the employees was so friendly and attentive the store is clean and is very fancy and has a café bistro and e Bar restaurant

Always leave happy, whether I have a ton of money to spend, little money to spend, or no money to spend. Customer service is exceptional and this location is organized in the most aesthetically pleasing way! You can walk from department to department and love everything. Today I used Vivi as my personal stylist and bought a few things, what she couldn’t find in store she ordered to come to my house, and to end I stopped by Nordstrom bistro for a salad ;)
Everything you need is here and the girls are actually really nice!

Let me start by saying that Nordstrom is hands down my favorite store, by far. But this location is a joke.
I purchased an item i needed to give as a gift today online. I have the flu, so i couldn’t go pick it up myself. I sent my boyfriend. In order to prevent a disaster when he got there i called the customer service phone number to let them know who would be picking it up and ask what kind of documentation he would need. The general customer service number got in touch with the store and told them the circumstances they said it was fine as long as he had the last 4 digits of the Credit Card, the confirmation e-​mail and that his ID had the same address as my billing address.
He gets there and low and behold no one knows anything and he calls me telling me i need to call customer service again. I do, they transfer me around 4 times, by the 5^th time relaying my story i was annoyed. I told them what had been told to me before and the person told me that she could not handle this particular situation and would have to transfer me to the store manager. I told her i would not be transferred again only to tell a different person the same story. She then suggested i send a fax with my credit card and ID. Umm, it is 2014, let that sink in, 2014. Who on earth still sends faxes?! Secondly why would i send that kind of sensitive information to a complete stranger when my boyfriend was in store with both things in hand already?
After sending 2 emails to the customer service representative with a picture of my ID and the last 4 digits of my credit card to no avail i called again. I was put on hold for 10 min only for the representative to tell me the store manager was gone for the day. I was then transferred again to another person whom i had to explain the whole story AGAIN to and she said, «well if the person picking up with item is still here just have them show the attendant the ID and everything should be fine.»
So basically the fiasco i tried to avoid in the first place was not avoided and after telling my story 7 times they arrived at the same conclusion my first call had come up with. Not sure who is running things at this location but this was completely unnecessary.
The only reason this gets 2 stars is because I have usually gotten phenomenal customer service from Nordstrom and am always raving about it. I hope this was an isolated incident.

This review is solely for Nordstrom’s Bridal Dept at Merrick Park. Brides and bridesmaids, stay far far away.
Usually Nordstrom has amazing customer service. Its almost a well known fact about this company. So, I am in utter shock at the experience I have had at NOrdstrom Bridal in Merrick Park, Miami, Fl.
We ordered our dresses in January and were told they would be here by April 24. A month after we ordered the dresses, the maid of honor discovered she was pregnant. She immediately called to inform them. Miriam told her that there was nothign she could do at this point, despite the fact that the wedding is in June and that the dresses had just been ordered. She actually told her, «try not to gain weight». This is a dangerous, insulting, and rude statement to make to a pregnant woman. I find it difficult to understand how nothing could be done when such a short time frame had passed.
I also find it shocking nothing could be done when April 24 came and went. Then May started. We received no phone calls letting us know our dresses were running late. We called May 5 and were told that the dresses were on their way (after two phone calls where we were told to call back because someone was sick. apparently only one person actually works there). No one could tell us exactly where the dresses were and when to expect them. I find that interesting as in 2014, tracking numbers are a daily fixture.
Finally we were told the dresses would be here by today, May 15. Three weeks late and three weeks until our wedding. We all need alterations, especially our pregnant maid of honor. At this point I personally have still not been contacted for an apology. What I have gotten are three days of phone calls demanding my remaining balance on the dress, when I told them I would pay teh balance when I picked up the dress. I have been a bridesmaid NINE times and have NEVER witnessed anythign like this. It is rude, inconsiderate, and just a complete lack of any customer service whatsoever. We had to demand free alterations — we weren’t even offered that as compensation. Even though at this point we are basically forced to use them for our alterations as it is cutting it too close to find another seamstress. Oh, and the MOH that was told in JAnuary there was nothing they could do? They just had to order her another dress because it didn’t fit (which multiple people in the industry have told me should have been done from the beginning). DO NOT SHOP HERE. Being a bride or a bridesmaid is expensive and stressful enough without dealing with incompetent, uncaring staff. Find your bridesmaid and bridal gowns elsewhere.
In addition, someone else I know just had almost an identical experience here. This was not a fluke but apparently how business is run.

Nordstrom at the Village of Merrick Park is alright and is the only reason I would go to Merrick Park. The gym and Nordstrom are the only places I know of that validate your parking ticket for up to two hours. None of the other stores or restaurants are unique enough for me to pay for parking.
The makeup counters at this Nordstom are sometimes surprisingly messy/​dirty.
The items I bought from the baby section were super cute. It wasn’t until I got home that I realized that I was charged more than the price printed on the stickers on the box so now I have to go back to get my refund.
I sometimes wish they would validate for 3 hours instead of 2 because I would spend more time trying on clothes and shoes. However, Dadeland mall is super close enough for me to go there instead.

I absolutely luv Nordstrom! My favorite one is this one at Merrick Park. This is one of my favorite stores to shop at. It is a pleasant and relaxing experience. The staff is very helpful .You can even get a personalized shopping assistant if you schedule it, just let them know what you are looking for and they will bring together some options that go well with your body and the style you like. The quality is great and they always have new things coming in. They have a great selection of women’s, men’s, jewelry, accessories, baby clothes… you name it… I also luv going to their café when I shop. The food is delicious and it is a great shopping break. The have valet and they also validate your parking if you park in the garage.

I’ve never had a bad experience at a Nordstrom store — ANYWHERE!!!
This particular store in the Village of Merrick park is definitely my favorite.
Let’s start with the most important: Customer Service. Their customer service is exceptional, like nothing I’ve ever seen at any other store. If you need help with something in a specific department, any salesperson from any of the departments on that floor will either help you or find you someone that will help you. They truly strive to keep you happy! I guaranteee you won’t have 5 minutes pass without someone asking you if you need assistance. The salespeople will help you find sizes, get alterations, and they will even bring you other things that they think you might like. If the item you want is not in the store, they will order it and have it shipped to your home, for FREE. They will accept returns or repair merchandise (jewelry, watches) that you are not happy with for whatever reason.
As far as style goes, if you know anything about it, you know that Nordstrom is at the top of the style food chain. They have the best brands and styles, and they cater to the whole family.
With anniversary sales, sami-​annual sales, and points rewards on their (excellent) credit card, who wouldn’t want to shop here? Their credit card
has many perks, like for every 2,000 points you accumulate, you’ll receive a $ 20 Nordstrom Note.
Last but not least, the food at the Nordstrom Bistro is to DIEEE for!
Shopping here is truly a relaxing and fun experience.