Brightman Peter SDMD

You’re seriously going to send me a bill for reattaching and recementing a crown that you and several of your staff members admitted was your offices fault? That’s really classy Dr. Brightman! Maybe next time I’ll grab some super glue at CVS and slap it back on instead. I also don’t really appreciate how cocky you are, it truly does irritate your patients and staff members. vI’m definitely going to be seeking out another dentist. I doubt it’s any coincidence that the one star reviews seem to be piling up in regards to your practice. Tootles pumpkin. :)

I would give this place 0 stars if I could… what a joke. They did a crown for me back in 2012. & I have had nothing but problems with it. When in today because about a week ago I started having a toothache. I need to have a root canal done and according to my insurance my copay should about a hundred and eighty dollars. According to the lady at the front desk my portion is well over $ 600. I told her I didn’t want all her upgrades and I would be glad to just pay my portion. She said that I couldn’t and I had to pay the 600 dollars. Or I could go somewhere else. Talk about running off a patient. these people are nothing but shysters looking to take your money, they are not looking out for their patients. they never have and they never will. I cannot say enough bad things about this office.

I have been a patient of Dr Brightman for years. My wife and two kids go there as well. They have both had braces through his office.
I myself had let my teeth go. I hadn’t kept up with cleanings and as a result it has taken a toll on my mouth.
I had seen the periodontist, through the same office, and corrected my past dental wrongs.
Dr Brightman is by far the best dentist I have ever been to. He is upfront with his patients and tells it like it is. I will be going there as long as he is practicing.
As some other reviewers have commented on insurance issues and front office mess-​ups, well these happen anywhere.
I find his office workers and support staff fantastic. They always accommodate my appoint issue and work with my insurance.
Just an FYI. This is my first positive review on Unilocal and the first review I have ever given a dentist.
Thanks Dr Brightman and staff!

I went to Dr Brightman for a checkup and cleaning in the fall of 2013 because he was highly rated in the issue of Inland Empire magazine earlier that year that had a Best Dentists article.
I spent roughly an hour during my appointment. The assistants tended to me during that time, during which Dr Brightman spent somewhere around 15 minutes. Prior to his examination, the assistants took digital X-​rays of my mouth. I have one or two cavities (sorry I forget); after his examination, Dr Brightman told me that the filling (s) needed to be replaced. Also, he found something that he told me required examination by a dental surgeon.
After the exam, one of his assistants at the desk told me that everything beyond the initial visit (which was about $ 150 as I recall), that all the work would cost me about $ 1800, and that Dr Brightman would give me a 20% discount.
I had one dentist all my life until about 10 years ago when he retired. He still has my dental records. He checked these and told me that I absolutely didn’t need new fillings, nor did I need to go to a dental surgeon.
The $ 1800 (approximately, my recollection) included the cost of cleaning all my teeth. I made an appointment to have my lower teeth cleaned. The dental assistant spent as much as an hour cleaning my teeth, but the cost was $ 250, which I thought was extreme. Instead of going back, I switched to another dentist in SoCal. After examining me, he didn’t think I needed to go to a dental surgeon or to get my fillings replaced either.

This will be my last post but it’s unfortunate that the doctor still won’t acknowledge our difficult experience or even apologize for the inconvenience and miscommunication we had with his office. Again this is about the bad experience we had with your office and the refusal to provide any customer service. As patients all we did was look up to see who was an acceptable doctor under our insurance policy and your name appeared so we went to your office. If there were issues with the billing and you getting zero dollars from us like you say then you should have taken it up directly with the insurance company because that’s the agreement you made with them. We pay our premiums and like everyone should expect to get services rendered as agreed in our policy. If you didn’t like the agreement with Aetna you should have never agreed to accept patients with the policy and not take it out on us and give us the run around hoping we give up and leave. The reason we are so upset is you wasted hours of our time trying to work with you that we had to call Aetna over and over for help so they could try and contact your office directly since you wanted to charge us for a service that Aetna said was covered by our policy. Your office refused to make one phone call to Aetna and kept giving us all the run around when we called Aetna numerous times to fax and re-​fax you the coverage of our insurance policy but your office says it was «never received» after 3 or 4 attempts by Aetna sending you the policy directly. In addition, I’m not sure what you consider «work done» because you claim to never have performed services for us to reduce our credibility but both my wife and I got our teeth cleaned by someone at your office and you put your hands in my mouth and looked at my teeth for a check up as well. I apologize that I may just be a simple «HMO» patient your office seems to not make as much money on but in my opinion services were rendered by your office so I believe I have a right to post my experience with your office. If you don’t want negative reviews treat people the right way!

Great place to get your teeth taken care of! Awesome dentist and staff. I always get right in and out, they are always up front and honest with me as far as what is going to happen. Always greeted with a smile and a genuine welcoming attitude.

Update: I appreciate Dr. Brightman’s response to my review although he addressed an issue that never was an issue. The info he provided regarding various fillings is interesting; however, I never desired an amalgam filling-​only a composite. I just needed to know the pricing of an amalgam filling to calculate my insurance payment rate as I would be responsible for paying the difference between the 2 types. Getting that info from the Dentist’s office is what was so difficult and Unilocal worthy.
Original post: I signed up for a Unilocal account specifically to share my experience with Brightman Dental and forewarn others. If you have extra time and money you’re itching to throw away, Dr. Brightman would make a great choice for dentist. This dentist wanted to charge me $ 232 for a filling that my insurance company said should cost me nothing. I gave the dentist the benefit of the doubt that there must be an error; however, after spending 3 hours over the past month calling the dentist and my insurance company back and forth, I have concluded otherwise.
My insurance company called the dentist to clarify that I am not to be charged anything, but Irene at the dentist’s office said it needed to be in writing. Fair enough. My insurance company then faxed over the contract to the dentist, but Irene said they never got the fax. Hmmm. My Insurance company then refaxed the contract and followed up with a phone call, but Irene said nothing was faxed and Insurance never called. Fun. (Which isn’t actually the f word that came to mind). I asked Irene if there was anything she could do or if she could call the insurance company directly to help get to the bottom of this, and she simply said, «No.» What lovely customer service. Irene sure could make someone Irate.
Fortunately, though, my experience only concerned a mere filling. (Although Dr. Brightman did say I needed special cleanings until I pointed out that he was looking at the wrong patient’s chart. Ooopsie.) Dental work is already uncomfortable enough, and I worry that others may be overcharged as well. Their motto is «We’ll give you a reason to smile.» Not quite. They’ll give you a reason to Unilocal

I wish there was a option for 0 Stars. This office is extremely rude and unprofessional. First I waited over 2 Months to get an orthodonics appointment to get get my bottom retainer off. When I showed up the doctor «didn’t have enough time» so I had to again wait another 2 Months, this time when I showed up they had LOST my medical file. How that happens I do not know. So the doctor asked me why I was there and when I told him he said he couldn’t do it because the woman who made retainers wasn’t there after 4. So YET AGAIN I had to wait. The Third and last time I went in I was told the entire appointment should only take about 15 minutes. I arrived at 9am… I was promised I was going to be the first patient so when it turned 9:45 I became irritated and asked why I had not been seen. The doctor was late, when I told them I couldn’t wait any longer because I had to get to work the woman with short curly hair ignored my complaints and walked away and out of sight while I was talking to her. I wouldn’t recommend this office to my worst Enemy! Clerical staff is rude and unorganized !

I had an appointment to have my teeth cleaned. I arrived 30 minutes early and waited for 30 minutes after my appointment time. I finally asked why I had to wait so long for having my teeth cleaned even after having an appointment and was told it was because the hygienist was cleaning her room! Ridiculous to keep a patient waiting like that!

I’m a fan of both Dr. Brightman and his professional staff. He’s a skillful dentist who really cares about the quality of his work. I hate going to the dentist, but I’ve learned to trust Dr. Brightman.
Woo Hoo, FIVE STARS Dr. B. You deserve them!

Dr. Brightman did an excellent job with a root canal and a crown. His office staff is kind and helpful. They helped me with my insurance issues. Honest, dependable, professional. Great experience overall.