Deguzman Rosalie MD Pediatrcn

Dr. Rosalie Deguzman has been my child’s doctor since his birth 12 years ago. We have always been treated with respect from her and the training pediatrician Dr. Belinda. I did prefer Dr. Belinda over Deguzman only because Dr. Belinda had more experience with Black people health issues as individuals. The staff use to be nice and professional. The staff would introduce themselves and explain procedures before they would touch your child. They would even wash their hands before putting on gloves. Now as of recently I called in and spoke to Norita and she was rude. I spoke slow and asked direct questions. She would answer the question she thought I asked instead of listening to the question. The waiting rooms are nice and clean with working flat screen televisions with children appropriate shows in both waiting rooms. If the staff is rude and unwilling to listen it may be time change doctors.

Honestly if I could give a 0 stars I would. They always tell you the same thing the doctor is not going to give him anything but Tylenol. My son had a fever and they told me the same thing they said 3 months ago «Its a virus that’s going around, give him Gatorade till it goes away» WTF if its s virus that’s going around why not give him some medication. Honestly I would rather take my son to a small clinic or at this point any were else besides there. Families beware of this place bcuz they just give you the run around…

Dr De Guzman had been my boys (7, 11 & 14) physician since birth. The staff is always friendly and will do their best to squeeze you in the schedule when one of my kids needs to see the doctor urgently. The new office has a separate yet equally comfortable waiting lounge with TV and small chairs for the kids. Dr. De Guzman make sure to return your call later when she becomes available if you need to speak to her about a medical concern. It’s also very convenient to pick up your prescription at the next door pharmacy. As always, my kids look forward the lollipops after every visit but not the shots.

Been coming to this office for more than 13 years. Saw the PA Belinda more than the actual doctor, which I never minded. All the nurses are wonderful as well. But I was told last month that the doctor by herself now and too busy so I could not schedule any after school well child check ups until October. What? I told the rude depressed woman making appointments that I could not come in October because I was moving mid Sept and wanted to get my kids checked one last time and she told me to GO FIND ANOTHER DOCTOR WHERE I AM MOVING. What a (_​_​_​_​_​)!!! I had made some appointments for them during school hours and I am still so upset that I called to cancel today, with the same rude depressed woman on the phone. She didn’t care one bit, she cancelled the appointments and hung up the phone quicker than I could say why I cancelled. Dr Deguzman is a good doctor, but the phone person needs to be fired.

I had the most stressful doctors appointment here. NOT KID FRIENDLY!
My sons appointment was at 3:10, he wasn’t seen until 4:25. I didn’t see a single toy in the waiting room or exam room. What the heck is an 18 month old supposed to do for 75 minutes? The exam rooms had unlocked filling cabinets which my son got into and power outlet covers my son could take off. So for 75 minutes I was after my son saying «no don’t touch that» «come back» «leave that alone».
Any longer and we would have left; my patience was running out.
The kicker — their billing department doesn’t know what they’re doing! We mailed in our payment, they cashed the check, and thanked us by sending us the same bill 4 months after. I will never go here again!

THIS IS A REVIEW ON THE SERVICE & ATTENTION I RECEIVED FROM THE STAFF, NOT THE ACTUAL DOCTOR.
I switched from my old doctor (whom I’ve been loyal to for about 5 years) to Dr. DeGuzman since her office was closer to my house. Found out I had a shot due so I called the office for an appointment. Got scheduled for an appointment at 2:45PM. I got there early at 2:30-ish. Signed in and sat down. (Note — I was the ONLY person in the waiting room). A family of 4 walks in about 10 minutes after me. They didn’t have an appointment, which was fine with me at the time.
Waited for about 30 minutes, then one of the nurses comes out. Expecting her to call my name (since I was first and had an appointment), they called the family of 4 first. WTH?! Clearly annoyed, I went up to the nurse and told her that I came before the family of 4 and had even scheduled an appointment. The nurse said «I don’t know, your name was after theirs. So you’ll get called after them.» I CLEARLY signed in before them. I wasn’t in much of a hurry so I sat back down, even though I was fuming inside.
During my talk with the nurse, another family walks in. They didn’t even need to sit down and wait, they got called in right away. Even more frustrated than last time, I went up to the receptionist to complain. She told me sit back down and wait for my turn. I had had enough of their bullsh*t so I told her a piece of my mind. 5 minutes later, I FINALLY get called in.
Thinking that it was the end of my waiting, I cooled down. Got my height, weight, and blood pressure checked. After the nurse left, I thought it would be a 15 minute wait. After all, I just needed a simple shot. Turns out, I was wrong. I had to play the waiting game. Again. This time, I waited for… probably 2 ½ hours before the doctor came in to talk to me. She was very pleasant and apologetic about the wait. She updated me on my health and then left. I had to wait ANOTHER hour before a nurse came in with the shot I needed.
Came in at 2:30PM. Left at around 5:15PM. The doctor was nice, but I can’t say the same about her extremely unprofessional staff and the wait. I’m even considering to switch back to my old doctor.