Enterprise Rent-A-Car

I totally would recommend Enterprise here in sixth street Corona. Not only the staffs are friendly but they get you out in a timely and professional matter.

Very courteous staff, on time pick up. This was the very first time I ever rented a car and I’d say this was a pleasant experience and a big thanks to this Enterprise team.

Great customer service ! friendly staff, waiting time was acceptable. They just need to smile especially the male employees. I don’t like a computerized smile !!

Pros: Our local Enterprise is great. Rented there multiple times. Always friendly and helpful staff. Vehicles are clean and ready to go. Price is great. Clean office and facility. Always filled with a variety of vehicles.
Moderate Cons: Wish the additional insurance was more affordable. Or works in conjunction with my regular vehicle insurance. Shuttle service… Maybe have a dedicated driver. Otherwise it’s a representative that gets pulled away, thus leaving the office shorthanded.
Thanks for the rental!

These guys are wonderful! After getting into an accident they made the rental car process so easy and fast. Wouldn’t think of going anywhere else if I ever need a rental!

Waiting game sucks. After I turned in my car associate told me it’ll be 20mins wait to get ride. I said alright and now it’s been 45 mins sitting in their lobby waiting to get ride. Don’t give out courtesy if you can’t commit on it.

Do not use Enterprise, unless of course, you want terrible customer service and to be left stranded without any vehicle.

I rented a car for 3 days from 12−08−15 to 12−11−15 while my own car was being repaired in the shop. Customer service, price of the rental, and pick-​up and drop-​off service to my auto body shop were excellent. I was helped by Jenny, who was friendly, yet very professional, and who honored the rental price I was initially quoted from someone else at Enterprise over the phone. She gave me a free upgrade, too. I didn’t have to wait long to drive out with the rental, and returning the car was hassle-​free. If I should ever need a rental again, Enterprise on W 6^th Streets will be my first choice!

I was assisted by Hannah Dina at the Corona Auto Body location. Dina was simply awesome. She was friendly and a pleasure to deal with. Her business card reads «Management Trainee» she should be promoted to «Management Trainer Specialized in Customer Service» great job Dina.

I came here to rent a car. Jenn helped us out. She was VERY NICE and made this entire experience a good one. Thank you and keep doing what you’re doing.

First time here and honestly I have to say the best out of the surrounding enterprises and hertz! Their cars are nice and they actually really wash them! I noticed at most places it looks like they just did a drive through wash and I find the last persons trash in the back seat or trunk! Not here it was really clean! The customer service is GREAT!!! I was in and out quickly when picking up and dropping off. They even picked me up from my home and dropped me off. I will be returning here

Great experience on a Holiday week — super organized with a great friendly staff. Thank you for all your help and cooperation at the last minute!

Fast. Friendly, and always a nice clean car. Never a problem. Highly recommend, have rented 5 cars from them. Great service people.

Went there on the even Holloween, had a compact car reserved, but was ask if we wanted a SUV (Santa Fe) for $ 4.00 more, took the upgrade, and enjoyed it. Thanks to the friendly crew of Enterprise on 6^th street.

Great service by all from day 1 to returning it. I think even the manager processed my return and thanked me sincerely for my business.
Car was clean, no problems. Painless rental and affordable!

This location is by far the worst of any Enterprise location that I’ve rented from. They aren’t respectful of your time, are consistently understaffed and leave you waiting for your rental car far past the time you’ve reserved to pick up. I’m headed on a business trip to Fresno and Bakersfield this morning and am getting an hour late start due to their lack of professionalism. Their response «sorry, Mondays are busy.» Ridiculous.

OPEN SATURDAYS NOW UNTIL 2:00 PM (1400 HOURS) AND SUNDAYS UNTIL NOON!
What a difference a change in personnel makes! And improvements still happening! They just added in a shuttle driver for weekends.
I had been a frequent business rental customer of many years until October 2014, when i had a very bad experience. Had not rented from them since then. With much hesitation, decided to rent from them for some days which extended to 1 week.
Jennifer, the current Manager is totally service-​oriented, the nicest person one could ever meet. So is the other agent Andrew and the new lady shuttle driver. Rates, even business rental rates are fair. Yes, I will rent from them again now.
Why 4 stars instead of 5 stars?
Richard, the also agent — the guy who made me wait 1 ½ hours for a ride home because he did not know where Ontario/​Main is, but arranged for somebody else to get a ride within 10 minutes, further away i may add, because he knew their location!
I am forgiving because Jennifer is/​was so nice. I hope the Franchise Owner reads this.

The service here cannot be beat.
I came with my parents to get them a rental for Vegas and the reservation and pick up went very smoothly.
Every single person working was very nice and treated us well.
The only thing keeping me from giving them 5 stars in that some of the cars are in pretty bad shape.
They showed my parents 4 cars before they finally went with one that wasn’t all banged up or had huge stains all over the seats.
Prices are fair and the location great, first place I will check when i need a rental again.

I have become a regular here, so most of the staff knows me by name. I saw some complaints in the reviews about some of the staff, but I have never had an issue with any of them. I know all of their names too, so I know who the staff members are that were mentioned in the comments. In my opinion, they are all very nice. There are two who really stand out as being very kind people (Jessica and the driver Erik), but like I said all of the staff there is nice.
There have been a few occasions where the vehicle that I received was not the cleanest, but the staff was always quick to remedy the issue by offering me either a new car, a discount, or having the car cleaned for me.
Also, when ever I rent a car (it doesn’t matter from where), I ALWAYS get a damage waiver. The extra cost can be a pain, but I’d rather have it and not need it, than need it and not have it. I have good car insurance too, but if something were to happen, I wouldn’t want my premiums going up, so the damage waiver is the best bet.
All in all, I will continue to come to this location whenever I need to rent a vehicle and, without any hesitation, I will continue to recommend this location to my family, friends, and co-​workers.

My wife and I have always trusted the services of car rental places. That trust have been recently challenged and lost. After my wife was rear ended, the third party allowed us reimbursement of a rental vehicle. We were refered to the Enterprise rental car on 6^th st in Corona.
On September 25, 2014 my wife went to the place to rent out a vehicle. She was instructed by the rental agent to point out any damages to the vehicle. Obviously, as consumers, we look for damages that stands out to an untrained eye. She was given a plastic card that has an indicator that if any damages larger than the circle on the card then it is considered a damage. My wife was instructed to do a walk through of the vehicle and point out any damages she sees so it can be recorded. My wife did not see any obvious damage so none was recorded.
In our experience we have always opted out of any additional insurance offered by the rental car companies because we feel we are great drivers and we have great insurance that can cover any supplemnetal insurance they provide. So she declined.
I returned the car the following week. Upon check in I was met at the front desk by Brittney, the manager. She then took my triplicate copy of the rental agreement, which was never returned back to me. I was instructed to wait at the desk while she goes inspects the car. She came back to me and informed me that there were damages to the hood. I checked the hood and did not see any damages, until I had to squat down and look at it from the side profile, then and only then can I see a soft dent on the front hood without any scratches that was only noticeable by a shadow that was cast upon it. At this point I was just upset, as anyone would because now that damage that was missed and may have been there previously now falls on us.
There were no formalities, no receipts given back to me upon returning the vehicle just a business card with her writing some numbers on it, I guess it was a claim number. I have made multiple calls to their customer service number to see if I can talk to a regional manager to remedy this. I told twice on two different occassions, two weeks apart that I would get a call back. I NEVER did.
2 months later without any remedy we were billed for $ 979.40. $ 100 of that was waived by a kind adjuster since we decided to pay out of pocket. We ended paying a total of $ 879.40 dollars out of pcoket for a damage we never did. We were never given an option for a paintless dent removal or anything appropriate to such a small, no scratch damage. They replaced the entire hood.
OUR ADVICE to future CUSTOMERS if you plan to waive any insurance have them walk the car with you and look at it in detail and take as much time as you need, have them note any scratch even if it is small and they say that’s ok. When returning ask them to have you walk through with them again, even if they tell to to just wait here. That itself can save you hundreds of dollars on a damage that may have been there that was passed on to you.
We have lost our trust in Enterprise car rental. Not only with this location especially but with the whole customer service experience. We felt we never had their support to help us with this nightmare of an experience. Attached is a picture of the 2014 white VW Jetta hood, the car we rented after it was returned. Tell me can you see the damage? If not, you may want to reconsider a lot of things when renting to proctect yourself as consumers.
Updated** 12/​29/​2014
After being contacted back by the district manager and hearing our concerns we were refunded back half of what we paid in damages which we thought was fair and unexpected.