Hertz Rent A Car

The only reason this place gets a 1 is because Unilocal does not let us give zero’s. We picked up our vehicle from them on Monday 1÷11÷16 took it to a store shopping and then parked it in the driveway. On Wednesday the 13^th my wife calls me to tell me the vehicle has a flat tire. When I get home from work, I call the location and speak to Karl (says he is the manager) and tell him I have a vehicle with a flat tire, no spare and no can of the inflator that Hyundai provides (the vehicle is a 2016 Hyundai Elantra). Karl tells me that since I didn’t purchase their insurance I have to get the tire fixed and since there is no spare tire I need to call roadside assistance and pay for it to be towed to a shop. I then did explode on him and ask him was he serious that giving me a vehicle with no spare tire and no way to fix it they wouldn’t help me. He told me that it was my problem to figure out. I then asked for a number for their corporate office so that I could complain about his crappy customer service. He gave me a generic 800 number to call and it took a few minutes, but I was able to speak to Victor in customer service who did arrange a free tow for me (unfortunately to Ontario Airport about 20 minutes away, but hey I take what is offered) and he set me up to just do a vehicle switch with no money out of my pocket. My suggestion to you would be, DO NOT RENT FROM THIS LOCATION.

Getting to the location: I had requested a pickup for my 11:00 am reservation but got picked up at 11:42.
Counter: I had prepaid for my reservation on a card that was lost, thus resulting in a replacement card being in my possession for the same account. The agent said he could not process the card because it was not the same one. He was courteous about it and went to retrieve his manager. His manager came back and was extremely unprofessional in his manner of service. I work in customer service myself and if I or any of my staff treated anyone like the manager at this Hertz location treated me, I would be appalled. The manager said he could not process the credit card the same way and that he would have to process the transaction as a new one resulting in additional costs. When I refused, he indicated a brochure I should call. It was a general Hertz customer service number that was listed. **That was the extent of his «help»
Phone customer service: The agent was barely courteous, I would give her a 4 out of 10. I had to explain my situation 3 times until she understood. When she presented a solution (which was more than the manager did) she emphasized that she had to «manually» delete the previous transaction and rewrite it using my new replacement card. She gave attitude, although actually fixed the issue.
The vehicle was clean and superb (Hyundai Elantra) — about the only thing that was a ¹⁰⁄₁₀ in this whole ordeal.
Returning the vehicle: Upon returning the vehicle, it was a quick process with the infamous manager checking the vehicle and processing the transaction. When all was said and done, I was waiting for him to say «Okay, the driver will be back in a few minutes to take you back home» — Of course that didn’t happen. The manager just looked at me with an empty gaze as to «what else?»
When I asked if I was going to get a ride back home (less than a mile away up the same street) he replied: «it’s only me and my other agent working today, if you want a drop off it will be at least a half hour, you should have scheduled one»
Needless to say, at this point I had had about enough. I was beside myself and just walked out: into the rain all the way to my house.

Whatever you do never rent from this place even if it’s near or convenient. These people are crooked. I rented a car, purchased insurance, had an accident and went in and they said it was covered. 8 mos later I got a claim saying I never purchased the insurance and owed 5,500 dollars. Lucky for me I had the receipts showing I did purchase it! It still took almost 5 months for management to finally settle the obvious case. These people are dirt bags!!!

HORRIBLE EXPERIENCE. First car rental I have ever done and it was through insurance. I wasn’t aware I had to put a $ 50 hold on my car upon getting it, and Nick (the manager) said oh no problem I will write up a manual contact for you and call me when I can run your card. I was in tears during this whole thing because my financial situation is not great and I can’t afford that. So I was so happy and relieved for his help. I got my car on 10÷14÷15 and said I would be calling on 10÷23÷15 to give him my card number and he said no problem. LITTLE DID I KNOW, he went ahead and charged my account not $ 50 but $ 94 before I authorized anything! Which gave me an additional $ 62 in overdraft fees! When I called billing they basically told me I was crazy and to call him. When I did he flat out lied and told him I gave him some date and he tried to call me, blah blah. My phone is attached at my hip, if I got a call I would have answered. Now I’m suffering a loss of $ 160 all for some idiots mistake. DO NOT GO HERE.

My car had been damaged in an accident, so I took it to the shop and my insurance made a rental reservation for me with this Hertz location. They were supposed to send a car to pick me up at 8:15. I had to call twice to ask about getting picked up, and they didn’t pick me up until about 45 minuets after the appointment time. Then, when I got there, they didn’t have a clean vehicle ready for me. They did offer to upgrade me for free to a bigger, actually clean car, but since I drive a small car, I felt safer taking the almost clean smaller car. They also had absolutely no clue where my car was parked, so we had to wander their parking lot for a bit to find my car. This experience especially disappoints me, because when I rented a vehicle from Hertz in Riverside on Indiana, my experience was absolutely wonderful. Everyone at that office was on top of everything and absolutely friendly and professional. Can’t say the same for this Hertz location.

1^st time renting a vehicle. My experience at this location was different from other reviewers. Friendly Staff and Quick 10 minute visit.
I was about 5 minutes late to my pick up time, which was set for 7:30am. The woman was friendly and personable & asked me if I was on my way to work. When I let her know that I was on my way to work she was prompt in processing my reservation, asked me for my DL and credit or debit card. She worked her stuff on the computer for about 5 minutes or so then handed me back my DL and Debit card. I declined auto insurance and signed a form. She walked me out to the front door and pointed at my vehicle, a pretty red 2014 Hyundai Sonata «mid-​sized car»
I’m happy with the vehicle and the time it took to get me in & out of there but I’m frustrated with is the fact that the woman failed to mention she’d put a $ 200 hold on my debit card until the vehicle is returned.
I’m almost positive now that a hold is standard when renting a vehicle, but again, this was my first time and a verbal heads up rather than it being stated in the middle of a lengthy disclosure on their web site would have been appreciated. 3 stars seems appropriate because I’m on my weekend get-​away $ 200 poorer. Lesson learned.
(Side note: State Farm insureds with comp/​collision coverage are covered through their policy and won’t have to fork up $ 11/​day coverage through hertz)

This place is ridiculous! Made and paid for a reservation and when we arrived, they did not have the car we reserved. Ummm, what’s the point of making a reservation???

this place sucks. this guy chris didn’t know nothing. I asked him what cars they had he’s like idk I just got back from lunch like could careless to find out. he was rude and said I only literally had one option for the car n noting else. he was rude and took forever cuz he was flirting with some girl. don’t waste your time here.

This place is horrible. They give you whatever they want like they’re giving you the rental for free. Desziree the girl with the long hair is the worst. Awful customer service. That girl literally was on her phone when we came in the first time and was just taking calls and playing on her phone for like 10 minutes and decided to finally help us when her manager walked in. She just rushes you out of there without even fully explaining anything. She does not care at all. She gives the most condescending answers with the most condescending look on her face. This is the assistant manager by the way. Hate to see what the rest of the staff is like. Don’t go here ever. The one on Indiana is better.

I was give to this location no Star, should go to Enterprise Rent a car., They have the best service & all there car is no older than 2014, I was renting a car from this Location, had brake problem, the lady in front office very rule to me, I was not comming back for a thousand years.

Only rent from them if you have your own transportation there-​and-​back!!!
Don’t believe Richard if he verbally quotes you a rate.
Details:
Drop-​off: You could spend an hour after drop-​off waiting for a ride back. Their answer is «we just don’t know where our shuttle driver is or when is best to drop it off.»
Pick-​up: I spent 2 ½ hour, calling 3 times, waiting for a ride so I could pick up the rental. Finally got a ride from a co-​worker. When I arrived: Richard, who had agreed to $ 45 for a full-​size, said «we only have mid-​sized or a $ 100/​day Explorer».
Richard had to go do something else and the shift manager took over and asked Richard: «What rate was quoted» Richard replied «I didn’t».
Say WHAA? Ubb ubb ubb, wha happened to $ 45/​day???
Not saying he’s a liar; just disorganized and convenient memory. I also get the feeling he harbors resentment from the prior rental when he insinuated that I had a problem with «him personally». Oh please.
To their credit: the shift manager gave me the Explorer for $ 19.99/day + insurance (total $ 42/​day) (nice!).
However; the drop-​off the next morning was a problem. Finally I just took a lunch sandwich there at 11:30 and camped out until I could get a ride.
EDIT: I’m changing this from 1 start to 2 stars because after seeing me wait for 5 minutes, the Branch Manager took the time to give me a ride back. Also; I now feel listened to.
Last time I rented from them, I hadn’t noticed some old body damage and Richard insinuated that I may have caused it, even though it had old paint peeling off.

If I could give a negative rating, I would.
I just saw how everyone has the same issue with this location and its customer service. Simply horrible.
The car was not ready when I picked it up. They said they were washing it. They were pushing me to upgrade the car. Had to wait for 30 minutes and they ended up upgrading our car which they should have been done when we got there when the car wasnt ready.
I dont know if this company knows what the word what reservation means.
I would agree with everyone else, this is a place that no one should ever use, especially if you made a reservation for a particular car. Because, one thing is for sure, they will try to sell you the upgraded car and assume you will take the bait for more money.
Dont even expect that they have a pick up service because they dont.

iHORRIBLE EXPERIENCE! It was understaffed;I didn’t get the vehicle until 90 minutes after reserve time; they «upgraded» me to a Ford Escape with 18mpg from a Kia compact or the like with 36+mpg-did NOT show me the vehicle beforehand; the vehicle was filthy and stained on the inside seats-​steering wheel and inside door handle hadn’t even been wiped down since last renter. When I asked about it, I was told they do not clean the inside of the vehicles in between renters! They don’t even wipe them down! Then the passenger window fell of the track & into door as we were pulling out of the driveway-​they said there was no way they could replace the car, but I could return it if I liked. I had to get my son to the airport; so we Had to drive 2 ½ hours all the way to San Diego airport in hot summer day with window down and the air conditioning on– it didnt help keep us cool; and had to drive with the heater on all the way back later that evening to keep from being too cold. It was a nightmare! The stress of the whole incident gave me a migraine that lasted for two days. The girl in the office tried to seem sincere, but needs more training for that. I got a $ 50 voucher. That in itself is an INSULT!!! I expected much better service and was sadly disappointed. I sent an email to the corportate office and still have not been acknowledged. Not only will I NEVER again rent from Hertz, but I will also give them as many bad reviews in as many places I can. I will also tell everyone I know about my experience and tell them to NOT rent from Hertz. They have shameful business practices I am sure most people are unaware of; like the NOT cleaning or even wiping down the inside of vehicles on places where everyone puts their hands! OUTRAGEOUS!!! DISGUSTING! I may rent from
again; it isn’t your fault that Hertz is «Herting» for some major improvements! Hopefully I have saved someone else from having the same underwhelming experience.
JOANNA B.

Horrible customer service — they told me their service included a ride home when returning my vehicle, then when I brought it back they decided they wouldn’t. I will never rent here again.

I had a great experience here, they helped me when I came in for a last minute rental and even upgraded my rental at a lower cost, they can be under staffed but do the best they can. They did not over charge, they were professional and quick. The only reason I didn’t give 5 is bc they charge for GPS I’ve rented from budget, enterprise and dollar and all have included free GPS when available, other then that it’s a great place, I will rent from them again next time I’m in Cali

The worst!
I made the reservation all the girl did was ask when I was coming in and what size car. When I went in the car was out being washed and put gas in it. I waited about 15 – 20 minutes for the car (I guess its acceptable for them to be late, but not me) I was also told at that time that even though I only wanted the car 2 days they were closed on Sunday so I would have to take it for 3 (did I mention the big signs all over that says they have cars available at that site ²⁴⁄₇???)
Here’s where it gets really good though, I go to return the car at the earliest time I can since I was working in the morning (remember I wanted to return it Sunday?) I get there at noon and I’m told I have to pay AN ADDITIONAL DAY because I returned later than I rented. So I’m upset and the girl gives me a glazed over look and rattles off some cue card she’s memorized which tells me she’s not one who is going to do anything but recite policies (I later find out she’s the assistant manager!) so I pay and walk out. I am literally 4 doors down and decide that if I’ve paid for the car I might as well use it so I go back…3 minutes later… THE CAR IS ALREADY GONE!!! It’s being washed and fueled up and re rented. Regardless, I am refused use of the vehicle for the day I was just forced to pay! And they’re renting it out so they’re now making double off that car.
Glazed over assistant manager girl tells me I can call the corporate office and gives me a number which is actually some other office full of people that sound like they’re reading off cue cards, no one has any authorization to do anything nor do they have any communication or knowledge of anyone who has any authorization to do anything… basically.
Total failure, Hertz. Hope that $ 30 is worth a customer and the negative publicity that poor customer service and questionable business practices gets you.
I should have stuck with Enterprise on Main Street, they’re awesome

This is the worst rental location I have ever been to. Limited hours of operation and rude staff. I had to get on the phone with their corporate office to reverse charges that they made. Do not go here!

This score isn’t to bash the employees… I think the do a good job for what they’re given. They are completely understaffed. I’d be stressed too if I was the only one at the desk taking on costumers and answering phones and picking up costumers and cleaning cars. You guys seriously need to hire more people at all of your branches. The result is stressed out employees and poor costumer service and angry and dissatisfied customers. There should at least be one person solely to take phone calls. I’m still waiting on a call back. I called twice and got through to a person, yet they were too busy to take my call and promised to call back within 15 minutes each time… meanwhile I’m still waiting for a callback almost 4 hours later… Hertz your one of the biggest rental car companies… you can afford to hire more people… it will help u in the long run… as for the employees they are friendly and do what they can to make sure the customers are satisfied.

It was a quick rental experience. I had to get a car as mine was in the shop, they had no one to come and get me because the second employee was late. Then I arrange to get a ride over and they couldn’t process me since she «was on a conference call,» awesome. It took about 45 mins at the start of the day to check out. Now the car was a nice 2014 Toyota, with only 2000 miles on it. However, it was next to empty. So between the experience checking out and the lack of «hustle or care» you earned a two Hertz.

They are friendly and the car I got was nice. I was impressed it was a rental with 18k miles on it, seemed very new.