Public Storage

So far so good. Martika was extremely friendly, kind and personable. The storage facilities also looked clean and in good condition. The price for this facility was also very reasonable for the size we are looking for and overall the check-​in experience was pleasant.

Went to public storage today at 1510 Pomona Rd. To get some information and prices. I had the most wonderful experience. The customer service I received from Neomie and Martin was exceptional. They were both very friendly and helpful. Neomie stated she hasn’t been working there very long, but I would have never known. Her Product knowledge and information was absolutely on point. They were both grea, and I will be back to rent from them, just based on their attitudes and Customer Service. I would definitely recommend that you come in and speak with Martin or Neomie, they will be able to answer any questions, and take care of all your storage needs!

BOTTOM LINE: I would avoid using this storage facility.
*Over priced,
*Terrible customer service,
*Filthy storage units.
*They might charge you for month (s) after you’ve vacated
I stored products here from my business for a few months. When I opened it up after a couple of months, It was completely filled with dirt, leaves, and spiders. The doors do not seal properly no matter how hard you slam it down. I’ve never had this happen at other facilities.
I canceled my unit, Scheduled my vacancy date ahead of time. The girl told me to have the unit empty by that date. I cleared it by the date, But out of habit I left the lock on. I guess the girl forgot to tell me there needed to be an inspection of the unit as well. So i got a bill for the next month after being vacant. I called and explained, The lady said the girl i dealt with gave me wrong directions about handling the vacancy. then told me the is no longer with them for similar reasons, and that given the circumstances I should be able to avoid paying the extra months fee’s and that the manager would call.
Long story short, after Finally getting a hold of the manager, He told me there’s nothing he can do, and that I needed to pay. Then to top it off, I got ANOTHER bill for ANOTHER months rent. (for the month after I went and took the lock off) totaling to almost $ 300. I called the manager back and he insisted that i didn’t get a second bill… (As I’m physically holding them both in my hands…)
Then the lady called me up a day or two later threatening to take me to collections over the amount due.
I wont be using Public Storage again.

Just rented a unit with Jenn. She was very helpful and friendly. I would definitely recommend coming in and talking to her if your in need of a storage unit. The offer great deals on units. Their office also has a tons of packing supplies (box, wrap, tape, etc) to make your move even that much easier. So if you’re in the area I would definitely recommend coming in and talking to Jenn, she’s great.

I am rating this storage horrible because I have been harrased by Jennifer. She is very rude. I have had this unit for two months at $ 200+ a month. Although I have only visited the property four times in total, each time she would pop up and has voiced various options about my personal life. This last time I visited the unit she came at 9:05pm to inform me that I was five minutes late leaving, so I can no longer go to my unit unless it was during office hours. She is very unprofessional and seems to be there all the time. I have been so put off by her that I wouldn’t rent with Public Storage again as a whole.

I give this location a five star because of the first impression that I got from the manager. She was very polite. Next I just happen to catch the monthly special that made this a good deal! But over all it’s right off the 60hwy in Corona.

Rozann is the property manager and she is helpful and courteous! Got a better deal online before going to the business to save some money. Paperwork was simple and in no time I had a storage unit with lock in hand and was able to use it immediately. I have gone in the evening and the place is well lit and gated for both entry and exit. The service is month to month so you can change units easily.

A few weeks ago I needed a place to store a few large items and went online and found this location was the closest to where I would be moving. I called first to ask questions and spoke a a really nice young lady named Rozann. I went in and was very plesently suprised at how great the customer service was and the same girl I had spoke to on the phone was just as pleasent and informative in person !! I would recomend this location to anybody that needs storage.

The place looks nice, but its pretty typical of many storage places I’ve seen.
The pricing is a lot higher than there places as well, and from looking at the CCTV system, it looks a bit outdated compared to the technology avail