T-Mobile

The absolute worst service! Manager Mandy is completely unprofessional and misleading. Threw her employees under the bus to not take the blame.
Staying with AT&T

Sarah Quam greeted me very nicely as soon as I walked in. I told her I was in a hurray and I needed a new phone. Sarah was very helpful and helped me to make sure all my pictures and contacts got transferred to my new s5. I really appreciate her helping me quickly and efficiently.

Jenny was very informative, polite, and upbeat. She continued to ask us questions to insure that the phone we chose was suited to our needs. I never felt any pressure to buy a phone or sign up for a plan that I didn’t want.

Terrible customer service. How can T-​Mobile allow them to continue? My story:
1. First time we went in there a month ago the rep was clearly bored and gave us rude service. Left while trying to explain to my better half how after being a T-​Mobile customer for over 4 years I can be patient.
2. Went in yesterday to pick up a new sim card that tech support gave to me for free. The rep was sulky and argued it. Then he and the other reps did a hard sell on phone cases, and sighed repeatedly when I insisted that I didn’t want a case.
There isn’t going to be a third time. I’m switching to Verizon. Why?
The next closest T-​Mobile shop is miles away and I like being able to walk into a local store from time to time. This shop just lost T-​Mobile a 4+ year customer.

Literally by far the worst customer service I have ever experienced in my life. The sales person was overly persistent and attempted to educate me about everything Apple after I informed him to just sell me the phone I wanted with the data plan I had written on the worksheet.
This type of poor customer is a turn-​off and made me what out the store. Compared with the McKinley location they seriously dropped the ball.
These sales people need re-​training.
Buyer beware when dealing with this location.

This Tmobile store is horrible! The reps are lazy and do not know what they are doing moat of the time. Jeff is very rude, he tries to make small talk but comes off as a jerk. I walked in and was waiting in line. He told me I looked sad and should take a seat and try to smile in front of other customers. Talk about making someone feel awkward… he couldn’t get my upgrades right either. Took him 3 tries and an hour and a half to tell me there was a system error. The manager seems nice but is a also very rude… I asked when they would be getting the new gs4 and both times I went in there and asked she had no clue and wouldnt call neighboring stores to ask for me. I ended up getting my phone at another store and when I went to get a case she laughed at me and said to the other reps” oh heres the girl that wanted the s4, shes back” as if she had been talking crap after I had left the first time.

Raul seems like a new sales associate because he seemes to be enjoying working here. He was very helpful and knew about products and plans I had questions about. I got another phone and accessories for a pretty good deal. They changed mgmnt and staff so hopefully they stick around because I come here sometimes when I’m bored and its nice to see familiar faces. I think you can it gives you a peace of mind knowing people enjoy their jobs and stay there. Also because the fact its reassuring that Tmobile arent’t just nice to their customers but to their employees.

Horrible customer service! Liars! I agree w last reviewer, most are day dreaming! I also had an incident with Henry, that has caused an increase in my bill, as he promised if I switched to a certain plan my bill would be lower! NOT TRUE! Now I can’t switch back to my old plan because they no longer offer that particular plan!!! Lousy and misleading service!

They don’t have the machine that transfers your contcts from one phone to another. (go o the one on 6^th street for that) The sales reps are day dreaming each time I go there, and whwn you wake them from their sweet dreams they dont know much either.

This place goes through sales reps like my husband goes through books. Needs a new one every 3 days. But that is another story.
So, we came in today because of a two day sale. All phones on sale. Actually, most if not all, phones were FREE because of a special rebate offer. The only reason we knew of the sale/​rebate was, we had gone to this store the night before when Oswaldo, the latest of many team leaders, was putting up the sign on the door. Bingo. Mr. B had to practice some self restraint. He had to wait until morning!
Turns out Oswaldo saved us $ 500 for the two phones we were interested in. Whatta guy!
So, we did it. Oswaldo was there. Don’t they let him go home? He personally took care of us. Patient guy and wonderful multi-​tasker. Of course, we bought.
Naturally, it took tons of time. Seems their computer system, thanks to AT&T, their arch enemy competitor who has a stranglehold on the internet, was either down or seriously retarded.
Two hours later, we managed to git er done!
What did I buy? The Samsung Galaxy S II, 4G technology. Don’t worry. It will be obsolete in two days, after the sale ends.
Now, I have to kick the brain in gear to figure it all out, so I can say I love my phone. I bet my kids are laughing right now.
Thank you Oswaldo.
Update 12÷21÷11 — I luuuuuv my new phone! Can’t find anything wrong with it. Except the operator (me).

OMG! The worst!!! The sales reps are NOT friendly!!! All they care about is to SIGN YOU UP on a CONTRACT! I bought a mini Droid from this particular store for 120 bucks. The salesman named Henry that sold the phone to me informed me if Im not happy with the phone I can return it with $ 10 restocking fee. After a week of using the phone, i wasnt satisfied and I got an iphone. So of course, I returned the droid. I walked in there, they all said the «store policies» has been changed and re-​stocking fee is now $ 50! I got VERY disappointed on how tricky they are! Ill sell my phone on Criagslist and get a higher price. DO NOT COME TO THIS STORE!