Bare Escentuals

Daniella was phenomenal. I went in to replace my matte powder, and reluctantly asked her about a couple other items I was interested in. I’m always intimidated to ask, because I know then they’ll put it on your face, and there’s that awkward moment of feeling like you don’t really want to spend all that money on all those items.
Daniella wasn’t like that. She didn’t try to sell me anything, rather listened to what I said I wanted, identified what products might best fit into that description, and then helped me figure out what I really needed versus wanted to determine what I would buy and feel happy with.
I ended up with $ 25 over what I felt comfortable spending, so she said, «Your face lit up when we put this eyeshadow on. Why don’t we go with that and pull this other one out.» I so appreciated that. It showed me that she was paying attention to how I reacted to each product, and wanted me to walk away with what I really loved, instead of that guilty feeling that you bought a ton of stuff you didn’t need. Ultimately, it was the first time I bought a ton of make up products and didn’t return anything. Because everything I purchased I actually really loved.
Love the powder matte. We found my exact skin color. Loved a slightly darker powder that helps blend in scars and discoloration. Love their eyebrow pencil– stay on all day and perfectly/​naturally fills in my brow. Love the eye shadow color she picked out for me. Great for daytime with an easy eyeliner with a smudging tool on the end to take it up a notch for an evening look.
I spend a lot of money at Sephora, but having Daniella assist me, being able to know the products inside and out, immediately reach for what she thought I might love without having to search the entire store, was priceless.

I made a Unilocal account just to rate this store. ABSOLUTELY HORRIBLE CUSTOMER SERVICE.
I accidentally bought the wrong color powder and went back to exchange it less than 10 minutes later. When I asked the woman who had originally helped me if I could exchange it she ROLLED HER EYES AT ME. I had grabbed the new color on my own… so all she had to do was scan it?

Absolutely awful customer service.
I will never, ever, return to this location.
Management needs to be replaced, because this store’s staff (overall) never improves.

First, I’d like to start off by saying that Bare Minerals is one of my favorite things in the world, and like the American Express I do not leave home without it! BUT, I’m with the other two ladies who said that the associates suck and are condescending everytime you walk into the store. They are either chatting with one another or applying makeup on themselves. The store in Santa Rosa sucks too! I hope that management sees my review and finds sales people who are willing to help others and provide excellent customer service. Moving forward I will either purchase my foundation online, or go to Sephora…

Hello–
I’ve never complained about a company before but I feel like I need to on this.
I was having a hard time finding someone to do my makeup on my wedding day. I wanted a natural look and every place I tried I just didn’t like.
Finally, I was at The Village at Corte Madera and I saw Bare Escentuals. I went in and met with Victoria the Manager. We discussed the look I was going for and she was right on! I was so happy! She was great, very professional and made me very comfortable. When I went in for the trial run I also want to state I spent $ 150 at the store because she was so good and I loved the make up. I went home to think about it for a bit to see if I wanted her to do my wedding make up, I decided I did because she was the best! I called her the next day and she scheduled me to come in on my wedding day which was on a Friday at 1:30pm.
On my wedding day I was finishing up my wedding hair appointment and decided to call Victoria to confirm we are still on for 1:30pm and I was heading over to see her. When I called, an employee answered and I asked to speak with Victoria and she said Victoria called in sick today. I was in shock because this is the last thing I needed to deal with on my wedding day. I was very disappointed. The girl who I spoke to said she would try & call Victoria on her cell and I said I would appreciate it. The employee called me 20 minutes later and said she was sorry but she could not get a hold of Victoria but one of the other girls could do my make up. I said no thank you.
Overall, I’m upset that I spent $ 150 at the store. I now think that the Manager Victoria was only nice to get a good sale. I left that day of the trial make up run feeling happy that I found this great make up artist and then very disappointed and taken advantage of in the end. It was very unprofessional. I should of received a phone call from Victoria saying that she was out sick but then referred me to the next best make up artist at that store. But, I didn’t receive a call or anything. I also should of received a call a day or two ahead confirming my appointment.
I shop at The Village in Corte Madera all the time and now when I pass Bare Escentuals I have no intention of going in ever again.
I’m very bummed because it has such great make up but the way I was treated in the end ruined it.

I have held off reviewing this place for a long time… to try to be fair. I used to have fun shopping at this boutique and have been a customer for years despite sometimes getting clerks that are only nice to make a huge sale. I feel like I only have been taken care of by the managers here throughout the years. Sometimes the customer service is bad (robotic repeating of standard or new standard policies and major attitude when you ask for samples)…it is absolutely frustrating. Today I was taken care of by a wonderful and personable manager (Victoria) but only after I was getting no where with an associate with should length brown hair (Renee) who was so unhelpful and basically told me that the new policy was that after 5 days from now– my rewards cards (built up from being a loyal customer) would be void and I that could use only one card a day. I had not been there in awhile and had some cards saved up. She told me I had 5 days to use them. She didn’t seem really that compassionate about it either. Talk about insensitive. Her tone tone was fake and uncaring. She told me that they barely giving samples anymore as well. Samples are for customers who like the product and want to try something new. Part of the fun of shopping here was to get my 3 new samples with purchase. I’m so sick of the customer service at this place aside from the help of the managers that work there… I keep giving this place chances since I am nearby this store and will probably call their corporate office and to comment about the terrible attitude I’ve run into at this establishment and praise the managers for handling my frustration. The point is that it should never get that far if there’s good service and you are actually being treated well in the first place.

Great little store with natural mineral make up. Helpful ladies who don’t over sell. I also love the fact that they apply make up naturally so I don’t look like a clown or lady of the night ;)

I own over 100 eyeshadows from Bare Escentuals and I’ve been to a number of boutiques. This location has become a new favorite because they were very helpful with color matching my mom so I can get her the right foundation. Kelly the SA helped us and I will be returning.

Some mixed reviews below but out of the other B.E. locations that I have been to, this one by far is the best! First reason is that this is located in an OUTDOOR mall. Not like the dimly lit SF Downtown or Stonestown locations that I usually go to.
Here you can actually put on some lipstick, take a mirror outside with you and see what it REALLY looks like on you. The other locations that I mentioned above, you cannot do that. And more times than I care to remember, I have purchased lipsticks that I thought were fabulous but when I took them outside, they look like crap!
Also, I was waited on by a gal named Jessica and she was very helpful and friendly. I will come back to this location again.

I’m not really that into makeup. I mean honestly, I’m really not. And I’m not making that comment as I’m slathering on foundation so thick that you can pick it off with a drywall tool. I mean I don’t really have any makeup on right now at all. Very light, and I just like my eyes done nice and dark. Big surprise.
I was never taught how to wear my makeup. Most of my friends have always been guys, and even when they were gay, my eyeliner and shadow was always a challenge to me. I either looked like Dame Edna or like I was still asleep with no makeup on when I was done. Scary either way in my book.
So I walk in to I.D. Minerals, scared already that I’m in a store full of something I know absolutely nothing about, and they look at me as if I’m a lost child looking for my parents, either that or a scared wild animal. I’ve gotten used to looks regarding the latter of the two being thrown my way often, so that’s not really out of the ordinary.
Like usual, the girls hound around me, saying that my crazy hair color and bright green eyes will go well with this color (purring kitty, suggestive name I thought) or sexy with this nude color (bare it all, suggestive again). I felt like what they wanted to put on my eyes sounded like something I only do in the bedroom, or things we think about but don’t necessarily say out loud.
I ended up buying a few things after the super sweet salepeople helped me, and their color theory wasn’t bad. They didn’t attempt to sell me things that had too much yellow for me in my skin, or made me look like I needed to have legwarmers on and dance down the street singing Fame (wouldn’t mind that at all actually but that’s more of a lethal trifecta YouTube moment, I’ll keep you keep posted on that). I purchased something that now I wouldn’t really live without though. A cream that goes on my eyelids that blends and keeps my eyeshadow, and their angled round eyeshadow brush that lets me get into the curve of my eyelid to gradually fade my crease shadows effortlessly and perfectly. It’s made for makeup challenged women like me. I will never travel or go anywhere without these two items. Oh, and my Here Kitty shadow, just cause it’s dirty sounding, and I love burgundy as well, probably the first more than the latter to be candid.
A little corporate the company is, but the owner is local and is very sweet as I have met her before in a non-​professional setting outside of her boutiques of mineral makeup. Most of the girls work part-​time in there, so the staff is fresh and not looking like they’re dying to go home already, so I’d give it a try. I’m very pleased with the quality and wear of my products, and to turn a girl who doesn’t know anything about makeup into someone that looks like they actually spent time on it (but not really, more like three and a half minutes after I got out of the shower this morning) is always a good sign.

I wear Bare Escentuals’ powder daily because it is so natural without the cakey oily look. I usually shop at Sephora at the Vintage Oak Shopping center. However, I was pressed for time since I was busy planning my wedding in Las Vegas. It was the first time I stopped into this store.
The salespeople are very condescending and snotty. I browsed for a whole 10 minutes before I was even issued a «Hello» and I was not offered any help. The salesperson was too busy chatting with each other. I cannot believe the service. The CEO of the company needs to work on the service the makeup is great but I would rather bring my business elsewhere.
2 stars for the makeup.

So I walk in and am begrudginly asked if I need help.
«Yes please, I’d like some eye shadow color help to work with this natural-​look makeup I’ve got going on.»
*glances at each other* «well here our our eye shadows.» annd they’re done offering help.
«ok, thanks for the advice» as I leave.

Cinderella in flip-​flops walks in and a few minutes later walks out a princess. It must be magic, although the ladies here at BE have brushes instead of magic wands.
I had always hoped to wear make-​up but almost all the brands (including the hi-​end ones) leave me unsatisfied (bad skin reactions, even the hypoallergenic kinds) — — - then in February 2006, my then precarious toddler suggested, «Get that, Mima!» when BE was on TV. And I did. Almost daily I wear the Bare Minerals and Mineral Veil. I loved it from the first time and I still do. I have been telling friends and family to do try. I have also became the BE/​BM fairy. Love giving out the kits as gifts.
With Bare Minerals tried and tested, I finally stopped by the BE boutique here in Corte Madera. It was perfect timing: the early evening Friday rush has not started, and Hilary greeted me. She was gorgeous, and one can only hope to look like her. Finesse. She started me with an eye-​kit and worked my face like a canvas. She was very gracious and did not really sell me anything. I think BE products sell themselves.
I cannot wait to go back.