University Honda

PLEASE READ BEFORE CONSIDERING
Who I spoke to:
Ron Thies (President)
Jace Wambach (Parts Manager)
Keith Erhardt (Service Advisor)
Keep in mind that I would never want dilute the brand Honda or discourage anyone from buying their cars. My family all own Hondas and are loyal customers to Bob Lanpheres Beaverton Honda. When going to a dealership, one of the most important factors when making a decision is trusting the business. That is how you maintain customer relationships and loyalty to the brand. In the last 5 months of Unilocal reviews you can see that there has been now four 1 star reviews regarding the businesses practices and misconduct. Yes I am an upset customer but 4 bad reviews in the past 5 months shows that these experiences aren’t just a «bad day» for customer service and reliability.
Issue:
I was having issues with an SRS light not being able to turn off when starting my car. I came into University Honda twice to have the SRS light reset and on both occasions I left without the problem being resolved. University Honda told me that I should replace my SRS system which costs $ 500 plus replace opds another $ 300, which is not including $ 95 service fee. Worried about my finances in fixing my car I asked the technician about resetting my car myself and he advised me to not because the air bag might go off. I decided to try and fix my car myself which ended up taking my SRS light completely off. University Honda realized they made a mistake and wanted to offer me $ 150+ in services for their mistake. I refused the service because I can’t trust University Honda. They refused to refund my money even though they acknowledged that they advised to make me spend 900 dollars to fix the problem when I did it myself less than 10mim. I was very upset about the situation because I felt that they were just up selling, being dishonest, and worst of all I felt cheated out of my money which NO CUSTOMER SHOULD EVER FEEL.
Looking at University Honda past 5 recent reviews speaks for itself. Trust me or not, I just wanted to inform future customers about my experiences so that it would never happen to anyone else. Thank you

As a first time car buyer, and local college student I was referred to University Honda by the excellent reviews they’ve received on sites like these! My initial impression was very good! My sales associate seemed attentive, kind, and genuinely interested as I expressed interest in financing a used vehicle. After seeing some options it was discussed that my parents had decided to let me do this on my own and I made that clear. At the point of submitting pre-​approval for financing red-​flags began to raise as she kept pushing me for a co-​signer, but seemed deaf to the idea that I might need a car with a lower sticker price as I insisted that a co-​signer was out of the question and that even if I asked, it was probably going to be no.
In the following days I became aware that my sales associate has lied to me about her past work history in order to make a deeper connection. (She said she had previously spent 4 months working at the same local restaurant that I work at; this is impossible seeing as it’s only been open for 6 months and I’ve been there for the last 5. I come to find out from my coworkers that she indeed worked there for approximately 2.5 weeks and was fired for insubordination.)
After visiting three more local dealerships with some of the budgets/​figures I’d been given by University Honda, and after giving them my budget for a vehicle as well as my budget for a payment, not ONE of them agreed that I would have been able to afford what UHonda was trying to push through by shotgunning my credit application through every bank and credit union they could find. In fact one sales manager thought I was playing a prank when I explained what kind of car/​financing they were trying to get me.
Finding this out I was livid, embarrassed, and even more wary of the car buying process. I called the sales associate out over text message saying that I would be taking my business elsewhere and didn’t appreciate the assumption that I was stupid enough to get into a car I couldn’t afford, or place payments I couldn’t afford on my parents credit when I’d made it clear that my parents were wanting to see what I could do on my own. I was met with the most patronizing phone call from the sales manager in which she questioned my intelligence, accused me of lying, and WAS STILL TRYING TO SELL ME A CAR once I’d told her that my parents had realized the extent of my need and decided to provide cash for a reliable certified vehicle. Admittedly I wasn’t very polite to her, but would you have been in those circumstances?
I know that some of these problems are from my own naïveté, but I went to University Honda because I thought I could trust them to guide me through an unfamiliar and stressful process, and I was only met with further predatory sales approaches and attacks on my intelligence and character. I’m sure they’re a wonderful sales team when you have the knowledge and buying power to hold leverage over them!

Check your numbers. Jeff Schindler, the sales manager, quoted me a trade-​in value on my pickup. I still owed $ 3k on it, but they quoted me a $ 4500 trade. After sitting in the dealership for 8 hours, I finally got to sign some papers. Anxious to leave, I neglected to read all the fine print. Unfortunately for me, I later found out that I signed an agreement to pay $ 3,000 more than the negotiated price of the car. They didn’t pay off my trade, they just rolled the balance over into my new loan. «But we got your payments where you wanted them, right?»
Never go into a business deal with a man who keeps a Bible on his desk.

My salesperson said in lieu of Happy Honda Days, I would receive $ 1,000 off my vehicle. Final papers did not show this. Finance said it was not on the vehicle I purchased. I called the owner and he wants to refer this back to finance. I can read. That discount was never given to me.
False advertising!

After bringing my 1999 Accord in for regular service for 16 years I decided to buy a new car. My salesperson was James and he was fantastic; knew the vehicle and its details and he applied no pressure at all. Kirk finalized the paperwork and we were on our way. I wish everyone could have such an easy great experience buying a car! We were very pleased with the process and with the car! The service department advisors and service techs are super as well.

We took our Odyssey to University Honda for all 140,000+ miles and were always pleased with the quality of service we received. The folks in service know us by name. I’ve always felt we received a fair price on all service done there.
We bought a CRV there and have continued to be very happy with the experience. The salesperson, Jim, was very straightforward and helpful.

Our battery died while visiting my in-​laws. They quoted us a lower price than a private garage, told us it would take an hour, since it was a holiday, and let us hang out in the lobby with our dog since it was freezing cold outside. The nice guy at the counter even gave her a treat.
Less than an hour later, the car was ready, they even washed it for us. ¹⁰⁄₁₀ would emergency battery change again.

I have only dealt with their service and parts department — oil changes, tire/​wheel maintenance, belt replacement, replacement parts, etc. for the past 3 years. These guys/​gals really hold customer service to a high standard. The people are consistently friendly and professional, and they personally see to it that issues are properly dealt with. If a staff member does not know the answer to a question, they will find somebody who can answer — rather than just blowing you off.
Special thanks to Emily for personally getting on the phone to get me status updates on my car, giving me reasonable completion time estimates, and getting me the best price.
The prices for services and parts are fair, and they do not try to sell you any extras. On that note, they always call and ask for permission before performing any additional work or charging anything additional to the originally-​agreed-​upon price. That is honesty and integrity right there.
In short, great all around. Other auto service centers should be taking notes.

Loved going into University Honda today. The staff is always so friendly and helpful, in addition to being able to answer almost any question I have. Pricing is fair and to the point. I’ve had numerous friends buy from University Honda, and I even spent time negotiating during one of their purchases and all have always been impressed.

I’ve been going to the service department for regular oil changes and repairs for about three years. The staff is friendly, they do a great job with my car, prices are reasonable — and the best thing is that I know I can trust them not to oversell me on unnecessary upkeep. The service managers are always straight-​forward and honest. Absolutely recommended if you drive a Honda.

I first took my Honda to University Honda a little more than a year ago. My experience was fantastic! The service advisor was personable, called me by name, and seemed to genuinely care about my experience. The work I was having done was covered under warranty. One of the issues I was having with my car was not covered under the warranty. I decided not to have the item replaced as it would cost too much. They did the warranty work. When I picked up my car the advisor looked at the invoice and it said the part had been replaced, the one I chose not to replace due to cost. He told me that since I had not asked them to replace it and they had that it there would be no charge. I was ecstatic! But when I pulled out of the lot I noticed the part had not been touched. The next time I took it in was for an oil change. I always get synthetic oil. I confirmed in three different phone calls that they would use synthetic. After the oil change they brought me the invoice and it was for regular oil. They had to flush the system and refill it which ate up quite a bit of my time and added frustration. My warranty is about to expire so I took it in today for a check-​up and to have the oil changed. They weren’t nearly as personable this time. It felt like I was inconveniencing them by taking my car in. I confirmed three times and with two different people, including the service manager, that I should be receiving synthetic oil. After my wife brought the car and the invoice home, sure enough, they used regular oil again! Not only did they use regular oil, but the charge is twice as much as the Honda dealership I used to take mine to. Now I have to return to Corvallis sometime and get the correct oil put in. What a pain! I give them two stars because I’ve seen worse garages and had worse customer service. After this time I will not be returning to University Honda.

I ended up going elsewhere for my purchase, but was extremely impressed with the sales staff here. I still refer anyone I know looking for a Honda to check out University Honda — and ask for Hunter! If they’ve got what you’re looking for he’ll work hard to get you a great deal. He even helped me confirm that I was getting a good deal at another dealership… talk about impressive service!

I recently was in the market for a used car. I found the one I wanted at University Honda at a fair price. Ian was helpful in sales. I appreciate the polite and attentive service I received. The staff was especially good with my family, answering the children’s questions and treating them as though they matter. Ron, the owner is a great guy. I am enjoying my new (to me) car and I plan to return to University Honda when I need to replace my wife’s vehicle.